Dunkin'

3.6
293 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Antonio, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Dunkin'
1525 Southwest Military Drive, San Antonio, TX
78221, United States

Hours

Reviews

3.6
293 reviews
5 stars
160
4 stars
28
3 stars
9
2 stars
17
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly from management, leading to negative experiences.

Product Quality

Several reviews mentioned stale or old donuts, with some customers expressing disappointment in the freshness of the food.

Service Speed

While some customers praised the quick service, others experienced long wait times and poor order accuracy.

Availability Issues

Customers frequently noted that the store often ran out of popular items, including donuts and drinks, leading to frustration.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and enjoyable drinks, indicating some variability in service quality.
  • DG
    Danny Gamez
    3 days ago
    2.0
    Complete order was incorrect. This location is always out of doughnuts and when I informed the girl at the window that the order was wrong, she got upset. Complete attitude change.
  • EA
    E. A.
    Nov 11, 2025
    1.0
    The worst hot Matcha Latte I've ever had. The breakfast wrap with turkey sausage was terrible as well. First and last time at this location. Yuck.
  • BH
    Bernice Hernandez
    Nov 8, 2025
    1.0
    I came here cause I needed a caffeine boost and the staff were so unwelcoming to me and my boyfriend. They took a while to greet people at the front and then got my order wrong, it was nothing like what I ordered, a mocha frozen coffee and yet it was 3 syrups, three mochas and cream? When I asked about the whipped cream that I ordered and they charge for they said it doesn’t come with whipped cream, I was like yes I know that’s why I ordered it. The guy was insisting I was wrong even though I know what I ordered then they coughed by our drink. Wouldn’t recommend this location. I tried to drink it and couldn’t even stand it and had to throw it away, it’s 6$ I will not get back and didn’t even get to drink my coffee. It was a sad experience. 😢I would never recommend them to anyone, I would not want someone else to go through this again.
  • JN
    Jackie Nicole
    Nov 5, 2025
    1.0
    The absolute WORST customer service at this location. This is the second visit where I’ve been met with differing policies and rude workers. I was baffled until I read the other reviews and feel relieved that it wasn’t just me. Something needs to change cuz this is NOT RIGHT ‼️
  • MV
    Melanie Vasquez
    Oct 31, 2025
    5.0
    Shout out to donut girl for always making my drink to perfection for just listen to a few point on things I like and Makin the amazin Concoction of her own and me falling in love with it and needing it every time starbucks couldn't even make me a drink like that not even dutch bros and dont let me say McDonald's she is one amazin barista that loves makin drinks and pleasing her customers to make them happy and comin for more her service is polite and wonderful I definitely recommend donut girl for makin the drink for you. Thank you donut girl.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in San Antonio, TX?

This Dunkin' location is open Monday to Friday from 4:00 AM to 10:00 PM, and on Saturday and Sunday from 5:00 AM to 10:00 PM.

What types of meals can I get at Dunkin' on Southwest Military Drive?

Dunkin' serves breakfast, lunch, and brunch at this location, with options like coffee, espresso, breakfast sandwiches, and donuts.