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Dunkin' Zero
Brand Certified

Dunkin'

3.1
(298 reviews)

Business Details

(210) 910-5009
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Antonio, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11910 Blanco Road, San Antonio, TX
78216, United States

Hours

Reviews

3.1
298 reviews
5 stars
108
4 stars
37
3 stars
25
2 stars
21
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their friendliness while others were reported as rude or unhelpful.

Product Quality

Customers frequently complained about inconsistent food and drink quality, including stale donuts and poorly made coffee.

Cleanliness and Freshness

Several reviews mentioned issues with cleanliness and freshness of food items, including old donuts and unappetizing food.

Service Speed

Many customers reported slow service and long wait times, particularly in the drive-thru.
  • ML
    Michelle Lee
    Feb 24, 2026
    5.0
    Gentleman helped us and he made our night! Thank you for showing us the proper way to say Sherbert!
  • DS
    Diana Santamaria
    Feb 5, 2026
    5.0
    I would like to thank J-on for making my experience 5 starts this will be my second time here .He has always treated me with respect ,excellent customer service on his part ,soft spoken ,and excellent employee.Unlike the other lady that kicked me out for staying too long . The service is pretty good maybe it’s because J-on is around he gives me good portion of ice cream everytime .Thank you J-on for making my experience a good one hopefully 🤞 your Boss gives you a pay increase .
  • LN
    Lacey Nichols
    Jan 30, 2026
    5.0
    Service here is always good and the atmosphere is always welcoming!! Shout out to Jayon who’s always here he seriously makes the drinks so delicious!! Give that boy a raise!! My friend group loves coming to this location because he makes the drinks well! 😎
  • RK
    Rachel Kash
    Dec 22, 2025
    5.0
    Maya and Jawon were literally 10/10 so kind and helpful even though we came in close to closing!
  • KS
    Kara Smith
    Nov 19, 2025
    1.0
    Huge shoutout to this Baskin Robbins/Dunkin combo for absolutely nailing the “we forgot your cake” experience. I ordered a custom cake in advance, showed up to pick it up…and was casually informed that it was never made at all. No call, no heads-up, not even a true “sorry”—just a shrug and a “yeah, we didn’t make it.” Truly impressive customer service. If you’re looking for last-minute panic and a ruined celebration, this is definitely the place to go!

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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