Dunkin'

3.0
293 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Antonio, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11910 Blanco Road, San Antonio, TX
78216, United States

Hours

Reviews

3.0
293 reviews
5 stars
102
4 stars
37
3 stars
25
2 stars
21
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unwelcoming staff, while a few praised friendly employees.

Order Accuracy

Numerous reviews highlight issues with incorrect orders, including wrong items and missing items, leading to customer frustration.

Food Quality

Customers frequently complained about stale or poorly prepared food, including donuts and breakfast items, affecting their overall satisfaction.

Cleanliness and Sanitation

Several reviews pointed out concerns regarding cleanliness and proper sanitation practices, particularly in food handling.

Management Issues

There are mentions of poor management and staffing problems, contributing to slow service and a lack of training for employees.
  • KS
    Kara Smith
    5 days ago
    1.0
    Huge shoutout to this Baskin Robbins/Dunkin combo for absolutely nailing the “we forgot your cake” experience. I ordered a custom cake in advance, showed up to pick it up…and was casually informed that it was never made at all. No call, no heads-up, not even a true “sorry”—just a shrug and a “yeah, we didn’t make it.” Truly impressive customer service. If you’re looking for last-minute panic and a ruined celebration, this is definitely the place to go!
  • JL
    Julia Long
    Oct 2, 2025
    5.0
    My office recently moved nearby so I have started stopping here in the morning and sometimes for a lunchtime pick me up. Every single time I have come by the employees are SO POLITE and welcoming. The drinks are always good but the exceptional service is what keeps me coming back again and again. :)
  • AM
    Amanda May
    Sep 30, 2025
    1.0
    Worst costumer service ever!! I had not been to this location in over a year or two due to always having a bad experience. I decided to give it another try today but just ended up wasting more than 30mins out of my life for nothing!!! The girl that works there is very unwelcoming!! Darling if you don’t want to work GO HOME!!! This place should either shut down or hire people who actually want to work!! Must be nice to get paid for free!
  • AS
    Andy Soraluce
    Sep 26, 2025
    5.0
    They made the wrong coffee and actually offered it to me on top of my corrected coffee. They are very respectful and very upstanding employees I came here at 6:00 p.m. on a Friday September 26th, please pass this along to the staff in that shift
  • HL
    Heidi Lummus
    Sep 8, 2025
    5.0
    My husband and I stopped before church this morning, about 9am, and grabbed a few donuts. They were fresh and they hit the spot! 🥰

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 11910 Blanco Road in San Antonio?

Dunkin' at 11910 Blanco Road, San Antonio, is open from 5:00 AM to 8:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on weekends.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers delivery service but does not provide curbside pickup.