Dunkin'

3.7
675 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Antonio, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
18235 Bulverde Rd, San Antonio, TX
78259, United States

Hours

Reviews

3.7
675 reviews
5 stars
306
4 stars
123
3 stars
70
2 stars
63
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for friendliness, while others are criticized for being rude and inattentive.

Order Accuracy

Frequent complaints about incorrect orders and items being out of stock, leading to customer dissatisfaction.

Speed of Service

Many customers reported long wait times, particularly in the drive-thru, with some experiencing delays of over 15 minutes.

Food Quality

Concerns about the freshness and quality of food items, including stale donuts and poorly made drinks.

Cleanliness

Reports of unsanitary conditions and poor management of the store environment, affecting overall customer experience.
  • EJ
    Eddie Valles Jr
    Nov 6, 2025
    4.0
    Thank you for the delicious birthday strawberry cheesecake ice cream cake. It was worth the $42 something this great tasting ice cream cake.
  • KK
    Kylie
    Oct 13, 2025
    1.0
    Having someone wait 11 minutes at the drive thru speaker is insane. Please hire competent employees. Although, I know management has to be garbage considering the turnover rate is high. So instead, you just hire anything with a pulse.
  • JP
    jacob p
    Sep 25, 2025
    4.0
    mikaila and sean were the best when it came to customer service and greeted me when i came in , i felt welcome and happy , even though it feel like hell in dih bih
  • RW
    Ryan Wong
    Sep 23, 2025
    5.0
    The staffs are very friendly and helpful
  • MM
    Morrows Masterworks
    Aug 29, 2025
    5.0
    Amazing service from Mikaila! She’s super attentive and makes sure every order is perfect. Definitely one of the reasons I keep coming back.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 18235 Bulverde Rd, San Antonio?

Dunkin' is open daily from 5:00 AM to 10:00 PM, with slight variations on some days where it opens at 5:30 or 6:00 AM and closes between 9:30 and 10:00 PM.

Can I order ahead or use drive-thru services at this Dunkin' location?

Yes, you can order ahead using the Dunkin' mobile app and use the drive-thru for a fast grab and go experience.