Dunkin'

3.8
1355 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Antonio, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7551 Bandera Rd, San Antonio, TX
78238, United States

Hours

Reviews

3.8
1,355 reviews
5 stars
723
4 stars
227
3 stars
108
2 stars
69
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and poor customer service.

Order Accuracy

A significant number of reviews highlighted issues with order accuracy, including missing items and incorrect food and drink preparations.

Food Quality

Many customers expressed dissatisfaction with the quality of food, mentioning stale donuts, burnt items, and overall inconsistency in food preparation.

Staff Training

Several reviews indicated a lack of proper training among staff, leading to poor service and mistakes in orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted improvements in certain visits.
  • SM
    Scott Murray
    Nov 11, 2025
    1.0
    85¢ for a friggin cup of nasty San Antonio water, which by the way they use for all drinks including coffee 🤮
  • EF
    Enrique Fernandez
    Nov 11, 2025
    1.0
    Trash service
  • MB
    Mercedes Barrueta
    Sep 10, 2025
    1.0
    I have never heard of a Dunkin Donuts not having donuts
  • TD
    Tye Davis
    Sep 2, 2025
    1.0
    I went Monday @around 11 or 12 in the afternoon. I ordered a cereal milk latte. The order looked as if it was just milk. I tasted it and was very sweet like it just consisted of milk and not espresso. I asked for it to be made again, which the young man obliged. However, I was greeted at the window by a young lady who reached out the new coffee with a straw into my car and told me thank you I a very condescending way and shut her window before I could even say anything. She seemed very annoyed that I asked for my order to be fixed and the order was still wrong btw. I would never go back to that location. Horrible attitude.
  • KK
    Kittykat
    Aug 18, 2025
    1.0
    I ordered avocado toast topped with bacon. It had about an 1/8 of a piece of bacon crumble on it. The only bagel flavor they had at 11am was a plain bagel. I asked for it unsliced and not toasted or heated. It was sliced and toasted. I was in the drive through so I tried to wave them down and asked for my bagel the way I ordered it. But the two employees were far away and one was looking at their phone while the other was talking to them. Ridiculous.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location at 7551 Bandera Rd, San Antonio?

This Dunkin' location is open daily from 3:30 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.