Dunkin'

3.6
329 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Antonio, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
21715 W Interstate 10, San Antonio, TX
78257, United States

Hours

Reviews

3.6
329 reviews
5 stars
159
4 stars
43
3 stars
27
2 stars
29
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rudeness and lack of acknowledgment from staff.

Product Availability

Frequent complaints about being out of various menu items, including donuts and drinks.

Quality Issues

Customers noted inconsistent quality of food and drinks, with stale donuts and poorly made beverages being common complaints.

Positive Experiences

Some customers praised specific staff members for excellent service and noted positive experiences at certain times.
  • BF
    Bianca Fox
    Dec 28, 2025
    1.0
    I walked in and stood at the counter for about five to six minutes without being acknowledged. There were three employees clearly working in the front and drive-through area. None made eye contact or said a word. They walked past me multiple times and acted as if I was not there. Eventually, a woman from the back came out and assisted me. I understand it was a Sunday morning and likely busy. Still, basic acknowledgment matters. A simple greeting goes a long way. If it were not for my son wanting donuts, I would have turned around and walked out. I do not spend money where customers are treated rudely or ignored.
  • JM
    Jacob McLendon
    Dec 5, 2025
    4.0
    I was pretty disappointed to learn that, for some reason, this location doesn't have Freezes (soda and sherbert). Every location I've ever been to other than this one has had them.
  • MW
    Mel White
    Dec 3, 2025
    1.0
    Walked in today at 2:18ish to order a drink. No hello or welcome. Employee was busy staring down at her phone to acknowledge me - hispanic/long black hair in a pony tail. She glanced back, looked at me, then continued on her phone with her back towards me. I gave her a few more seconds and she still would not take my order so I left. We work in the shopping center with them and can't seem to get a pleasant experience in the last 8 years. There was NO ONE in the drive through or in the store so this is not acceptable. Do your job or go home.
  • AK
    Ananya Kaushal
    Sep 29, 2025
    1.0
    Do not come here, I was so excited for national coffee day so I made a stop in the drive thru. For the deal you have to order online ahead of time. That means I was stuck and couldn’t even leave and I’m not even joking they took 45 minutes and then gave me a watered down coffee because they had made it beforehand. Absolutely ridiculous to take that long, this should be unacceptable for a coffee drive thru!
  • MV
    Melissa Vinson
    Sep 6, 2025
    2.0
    What is happening to DD? Check out the “chocolate-glazed” donuts I got today….hardly any chocolate on them at all. My guess is maybe 1/2 tbsp? This was my last trip here. DD used to have glaze all the way to the edge of the donut. So disappointed

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours during the week?

Dunkin' is open daily from 3:30 AM to 10:00 PM in San Antonio, TX.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, Dunkin' in San Antonio offers delivery and curbside pickup services.