Dunkin'

3.8
1140 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve San Antonio, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12311 Nacogdoches Road, San Antonio, TX
78217, United States

Hours

Reviews

3.8
1,140 reviews
5 stars
564
4 stars
203
3 stars
110
2 stars
66
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with specific complaints about rude staff and unprofessional behavior from management.

Product Quality

Several reviews mentioned issues with food and drink quality, including stale donuts and incorrect orders.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty tables and unclean service areas.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for lack of knowledge and poor attitude.

Availability

Customers frequently mentioned limited product availability, particularly with donuts and drinks.
  • EY
    Elisha Ybarra
    Jan 2, 2026
    1.0
    They aren’t giving out the bags only to ppl that they feel deserve it now I have 4 crying kids
  • RS
    Rich Sundell
    Dec 28, 2025
    5.0
    The staff was fantastic
  • SZ
    Sylvia H Zapata
    Dec 18, 2025
    1.0
    They should close this location it’s a shame because it is very close to my house but I rather drive long distances than keep experiencing the horrible service at the Dunkin’ Donuts by the forum Never has good variety of donuts employees are horrible always ready to say they are closed or about to close NEVER WILL TRY TO DO BUSINESS HERE!!!!!!
  • CA
    Carol Ann
    Dec 8, 2025
    5.0
    Went for the Munchkins. They don't have some of my favorites anymore. Shame on them 😔.
  • DL
    Donna Ledin
    Nov 26, 2025
    1.0
    The service was extremely quick. Too quick. I asked for a medium latte got half of a cold coffee that looked like all the cream n extras were gone a leathery slightly warm bagel that I could barely chew. Needless to say. It was disgusting. This was the first and the last time u got here. Just disgusting. I feel like they gave me their old personal coffee.

Frequently Asked Questions About Dunkin'

What special holiday drinks are available at Dunkin' in San Antonio?

You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.

What are the operating hours for Dunkin' at 12311 Nacogdoches Road, San Antonio?

Dunkin' is open Monday through Saturday from 4:00 AM to 10:00 PM, Sunday from 5:00 AM to 10:00 PM, with delivery available daily between 4:30 AM and 9:30 PM except Sunday which starts at 6:00 AM.