Brand Certified
Dairy Queen
3.9(1073 reviews)
Certified by Dairy Queen • Mar 01, 2026
Business Details
11734 West Avenue, San Antonio, TX
78216, United States
Certified by Dairy Queen • Mar 01, 2026
(210) 349-2995
Certified by Dairy Queen • Mar 01, 2026
https://www.dairyqueen.com/en-us/locations/tx/san-antonio/11734-west-ave/14561/
Certified by Dairy Queen • Mar 01, 2026
About
Certified by Dairy Queen • Mar 01, 2026
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Location
Certified by Dairy Queen • Mar 01, 2026
Hours
Certified by Dairy Queen • Mar 01, 2026
Reviews
3.9
1,073 reviews
5 stars
544
4 stars
228
3 stars
112
2 stars
57
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are mixed reviews on customer service, with some praising friendly staff while others report rude and unprofessional behavior.
Food Quality
Food quality is inconsistent, with some customers enjoying their meals while others complain about cold or poorly prepared items.
Cleanliness
Several reviews highlight cleanliness issues, particularly in the dining area and food preparation practices.
Speed of Service
Customers frequently mention slow service, especially during busy times, leading to frustration.
Positive Experiences
Despite the negatives, many customers express positive experiences, particularly with specific employees who provided exceptional service.
- ALALEJANDRA LOPEZFeb 19, 20261.0The service was extremely disappointing. I ordered a simple ice cream and waited at the window for about 15 minutes. During that time, the employees were standing there talking to each other while looking at me and completely ignoring me. Waiting that long for just an ice cream is unacceptable. The lack of customer service and attention was very unprofessional. Definitely a poor experience.
- AGAnthony GarzaFeb 15, 20261.0Things have changed from my childhood... The DQ ice cream sandwiches are no longer available here!!! Untill they fix their fridge don't expect the sandwiches until then...
- ACAngelica CastroFeb 10, 20265.0Philip G. is friendly and the best!
- ZRZac RobinsonJan 18, 20261.0The worst customer service ever. Makes me regret spending money here. I'm a manager at a fast food spot myself and I would absolutely fire the girl in the window shift night at 6:35 on January 18. She gonna cost you customers.
- SSSummer SanchezJan 17, 20262.01/17/2026 me and my husband ordered 2 cones one with 6 dips when we reserved our cones it was a different person who give the cones to him it was only dip one’s we told the lady we had asked for 6 dips and said we would have to pay for more dips we where not informed we had to pay and it was not charged as we already payed she was very rude days prior we ordered the same with no problem and did not pay for each dip.
Frequently Asked Questions About Dairy Queen
What types of food does Dairy Queen at 11734 West Avenue offer?
Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen on weekdays?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and from 10:00 AM to 11:00 PM on Friday.
When is Dairy Queen open on weekends?
On Saturdays, Dairy Queen is open from 10:00 AM to 11:00 PM, and on Sundays, from 11:00 AM to 10:00 PM.
Where is Dairy Queen located?
Dairy Queen is located at 11734 West Avenue, San Antonio, TX 78216, USA.
How can I place an order for pickup from this Dairy Queen location?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/14561/.
Is there a way to get exclusive deals and offers from Dairy Queen in Texas?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What are some nearby medical facilities if I need healthcare services near Dairy Queen?
Nearby medical facilities include Premier Medical Imaging, Hugo A. Rojas (a family practice doctor), and Family Clinics of San Antonio.
Are there other dining options near Dairy Queen?
Yes, nearby dining options include Incredible Pizza, Little Italy Restaurant & Pizzeria, Pizza Hut, and Saltgrass Steak House.
What nearby places can customers visit for entertainment or leisure after dining at Dairy Queen?
Customers can visit Incredible Pizza for family-friendly fun or The Mila, a landmark and bar, nearby.
Where can I get automotive services near Dairy Queen?
Nearby automotive services include Firestone Complete Auto Care and Blackmon's Garage.
Brand Certified Facts from Dairy Queen
This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website