There are mixed reviews on customer service, with some praising friendly staff while others report rude and unprofessional behavior.
Food Quality
Food quality is inconsistent, with some customers enjoying their meals while others complain about cold or poorly prepared items.
Cleanliness
Several reviews highlight cleanliness issues, particularly in the dining area and food preparation practices.
Speed of Service
Customers frequently mention slow service, especially during busy times, leading to frustration.
Positive Experiences
Despite the negatives, many customers express positive experiences, particularly with specific employees who provided exceptional service.
AL
ALEJANDRA LOPEZ
Feb 19, 2026
1.0
The service was extremely disappointing. I ordered a simple ice cream and waited at the window for about 15 minutes. During that time, the employees were standing there talking to each other while looking at me and completely ignoring me. Waiting that long for just an ice cream is unacceptable. The lack of customer service and attention was very unprofessional. Definitely a poor experience.
AG
Anthony Garza
Feb 15, 2026
1.0
Things have changed from my childhood... The DQ ice cream sandwiches are no longer available here!!! Untill they fix their fridge don't expect the sandwiches until then...
AC
Angelica Castro
Feb 10, 2026
5.0
Philip G. is friendly and the best!
ZR
Zac Robinson
Jan 18, 2026
1.0
The worst customer service ever. Makes me regret spending money here. I'm a manager at a fast food spot myself and I would absolutely fire the girl in the window shift night at 6:35 on January 18. She gonna cost you customers.
SS
Summer Sanchez
Jan 17, 2026
2.0
1/17/2026 me and my husband ordered 2 cones one with 6 dips when we reserved our cones it was a different person who give the cones to him it was only dip one’s we told the lady we had asked for 6 dips and said we would have to pay for more dips we where not informed we had to pay and it was not charged as we already payed she was very rude days prior we ordered the same with no problem and did not pay for each dip.
What are the operating hours of Dairy Queen on weekdays?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and from 10:00 AM to 11:00 PM on Friday.
When is Dairy Queen open on weekends?
On Saturdays, Dairy Queen is open from 10:00 AM to 11:00 PM, and on Sundays, from 11:00 AM to 10:00 PM.
Where is Dairy Queen located?
Dairy Queen is located at 11734 West Avenue, San Antonio, TX 78216, USA.
How can I place an order for pickup from this Dairy Queen location?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/14561/.
Is there a way to get exclusive deals and offers from Dairy Queen in Texas?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What are some nearby medical facilities if I need healthcare services near Dairy Queen?
Nearby medical facilities include Premier Medical Imaging, Hugo A. Rojas (a family practice doctor), and Family Clinics of San Antonio.
Are there other dining options near Dairy Queen?
Yes, nearby dining options include Incredible Pizza, Little Italy Restaurant & Pizzeria, Pizza Hut, and Saltgrass Steak House.
What nearby places can customers visit for entertainment or leisure after dining at Dairy Queen?
Customers can visit Incredible Pizza for family-friendly fun or The Mila, a landmark and bar, nearby.
Where can I get automotive services near Dairy Queen?
Nearby automotive services include Firestone Complete Auto Care and Blackmon's Garage.
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