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Brand Certified

Dairy Queen

3.6
(1313 reviews)

Business Details

(210) 922-7061

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
3244 Southwest Military Drive, San Antonio, TX
78211, United States

Hours

Reviews

3.6
1,313 reviews
5 stars
565
4 stars
232
3 stars
167
2 stars
97
1 star
252

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with several instances of poor customer service and long wait times.

Food Quality

Mixed reviews on food quality, with some customers enjoying the treats while others complained about cold or improperly prepared food.

Cleanliness

The restaurant was frequently noted as clean, which was a positive aspect mentioned by several customers.

Availability Issues

Many customers expressed frustration over the unavailability of menu items, including ice cream and other popular items.
  • SR
    Samantha Rodriguez
    Feb 17, 2026
    1.0
    Quite frankly, for what I paid almost 50$ worth I truly regret picking Dairy Queen I paid for extras like double cheese and bacon on our burgers and didn’t even get that i will say got dried out patties blackened no flavor whatsoever. Ordered a cup perfection with some Oreos ending up with a cup half full of Oreos mixed with fudge topped more with whipped cream then I can say ice cream and a hard brownie which if I’m being honest all I wanted was soft serve brownie with some cookie crumble something that usually is so basic and out of my whole order I can say they honestly gave me at least my ice cream sundae the size was wrong and I was charged a medium but received a small. And I’m speaking as a previous employee myself at a Dairy Queen location this wasn’t the experience I was expecting coming. Also, I will mention I called the store at least six times Last night and I did try calling this morning and still got no answer. Just a loud noise Machine.
  • VG
    Victoria Guajardo
    Feb 15, 2026
    1.0
    ordered a small, medium, and large blizzard and had to go back because we got a completely different flavor and size when we were charged for something more expensive. from the start, the order taker was rude and dismissive, so in the middle of us politely explaining that the order was wrong, the girl in red who’s pictured here just slammed the correct blizzard on the counter without a word and had rolled her eyes. she didn’t even tell her co-workers excuse me when they were in front of her and just shoved herself between them with the blizzard. sorry you don’t want to be here, but treating people like this when it was you who literally made the mistake first is crazy. girl bye.
  • AS
    Alfonso Smith
    Feb 7, 2026
    5.0
    My food was very good. My Ice Cream was very great. The staff was amazing. All the girls were smiling as you entered the building. The restaurant is very nice and clean so I advise anybody come to this Dairy Queen and get their food.
  • JM
    Jerry Martinez
    Jan 14, 2026
    5.0
    Very clean great service friendly employees I give it 💯
  • LD
    Linda Diaz
    Jan 5, 2026
    1.0
    HORRIBLE, I ordered a chicken sandwich. The chicken had funky smell, and tasted spoiled. I went back in respectfully to let manager know. She did not give refund. She took burger to inspect it instead of hearing me. I went in my lunch break. Horrible FOOD and service

Brand Certified Facts from Dairy Queen

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Certified March 01, 2026Yext Knowledge Graph
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