Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unprofessional behavior from management.
Food Quality
Several customers expressed disappointment with the quality of food, mentioning overcooked items, stale ingredients, and incorrect orders.
Cleanliness
Multiple reviews noted unsanitary conditions, including dirty floors and kitchens, contributing to an overall negative dining experience.
Wait Times
Many customers reported excessively long wait times for their orders, both in the drive-thru and inside the restaurant.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by the majority of negative feedback.
BM
Brandon Martin
1 day ago
1.0
Guy at the intercom yells at everyone lol… but he at least enters orders in correctly. Ordered a #4 with no mustard, add mayo and an extra patty. Order placed and paid for 7:24pm, didn’t get out the parking lot till 7:58pm. Drove home burger make completely wrong, didn’t even have cheese. Tried to call to have it rectified and there was no answer, voicemail full. Drove up to the location to get my ordered remade, arrived at 8:06, left with remade order, as they kept my receipt, at 8:22pm. I get home and the burger is still wrong. I’m missing the extra patty I paid for. I’m not going through another hour of this, I’m just gonna eat the food. It sucks that nowadays everything is so expensive, and people are paid well to do a job, better than $8.25, you go to spend you hard earned money after a long day, and your order is always messed up. No values their customer let alone people nowadays. They just want you in and out. Just sucks…
SM
steph m
Feb 21, 2026
1.0
Drive through employee was extremely rude and unprofessional, while placing my drive through order she sounded bothered to have a customer arrive. My daughter and I decided to grab lunch at this location, we were very disappointed with the customer service. Waited for our food, she brought out in no bag, she forgot the sundae, ended up having to go inside to retrieve desert. Horrible experience due to her bad attitude.
JQ
Jose Quintanilla
Feb 5, 2026
1.0
When ordering at the drive through BIPOC Person gave me and boss attitude and was disrespectful when ordering.I love Dairy Queen , but not enough to go back to this one.
AG
Amber Garcia
Jan 26, 2026
1.0
Store says closes at 10 pm just left the drive through @9:30 pm. Not one employee in sight. Cars still in the parking lot. When we pulled up to the window everything was cleaned up and not one person to be seen. I will be calling a manager tomorrow and making a complaint.
AC
Alejandra Cuellar
Jan 5, 2026
1.0
Worst customer service they messed up on blizzard 2 twice want us to take the blizzard back so they can correct it manager had no customer service wats so ever!!!
What type of food does Dairy Queen at 2819 West Avenue in San Antonio serve?
Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.
What are the operating hours of Dairy Queen on weekdays?
Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Saturday.
What are the Sunday hours of Dairy Queen at this location?
On Sundays, Dairy Queen is open from 11:00 AM to 10:00 PM.
Can I order food online from Dairy Queen located at 2819 West Avenue, San Antonio?
Yes, you can place pickup orders online through their official order URL.
Is there a mobile app that offers deals for Dairy Queen customers?
Yes, you can download the DQ Texas App for exclusive deals.
What is the contact phone number for this Dairy Queen location?
The main phone number is +1 210-349-2091.
Where is Dairy Queen located in San Antonio?
It is located at 2819 West Avenue, San Antonio, TX 78201, USA.
Are there other dining options near Dairy Queen on West Avenue?
Yes, nearby dining options include Taquitos West Ave, Whataburger, Wingstop, Pizza Patron, Wolfies SMOKE SHACK, and Murf's Better Burger.
Which nearby businesses can provide printing or graphic design services near Dairy Queen?
Nearby printing and graphic design services include Budget Signs, Presto Printing, and AlphaGraphics - West Ave.
What are some beauty and grooming salons close to Dairy Queen?
Close to Dairy Queen, you can find Leticia's Beauty Salon, Hernandez Barbershop, and Beauty offering hair and beauty services.
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