Dairy Queen

3.5
1200 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
2819 West Avenue, San Antonio, TX
78201, United States

Hours

Reviews

3.5
1,200 reviews
5 stars
475
4 stars
228
3 stars
140
2 stars
85
1 star
272

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold, overcooked, or stale items.

Wait Times

Many customers complained about long wait times for orders, both in the drive-thru and inside the restaurant.

Cleanliness

Several reviews noted dirty conditions in the restaurant, including dirty floors and unsanitary practices by staff.

Inconsistent Experience

While some customers had positive experiences, many others reported significant issues, indicating a lack of consistency in service and food quality.
  • GG
    Glo
    4 days ago
    1.0
    Ordered a double meat with cheese received only one meat no cheese tried calling the store and no answer at all and the person at the window named Jonathan has really bad attitude
  • RC
    robert cortez
    Nov 12, 2025
    2.0
    Today at this particular, Dairy Queen, my wife, son and myself went to have an ice cream dessert. My son had one of the blizzards and my wife had a mini blizzard myself I had a banana split. And that’s where the problem started the strawberry syrup and the pineapple syrup with pineapples aren’t the same as what they used to be. Pineapple seems like they came straight out of a can with the watery syrup that it comes in. Same thing for the strawberry, they’re not the same anymore. What a big disappointment Dairy Queen has become.
  • EM
    Erica Mcknight
    Nov 11, 2025
    1.0
    Usually we like coming here every other Tuesday with my husband and girls but our recent visit the female workers didn't wanna be bothered they had attitude and looked annoyed we were there maybe they should find a different profession 🤔
  • AT
    Adrian Tarin
    Oct 28, 2025
    1.0
    Very rude drive thru lady
  • AC
    A C
    Oct 28, 2025
    5.0
    Our meals were made to order, served hot & delish 😋. We ordered tacos & a chicken strip basket. The lady at the drive thru was very friendly. Wish I would have got her name.

Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen at 2819 West Avenue in San Antonio serve?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.

What are the operating hours of Dairy Queen on weekdays?

Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Saturday.