Numerous customers reported rude and unhelpful staff, with complaints about long wait times and poor customer service.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Staffing Problems
Customers noted that the location appears to be understaffed, leading to slow service and untrained employees.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted the quality of certain menu items.
Cleanliness Concerns
There were complaints about cleanliness, including unsanitary conditions and staff not following proper food handling protocols.
JL
Jo Lo
Nov 8, 2025
1.0
Worst customer service ever, very slow service did not follow request on my order. I requested every thing on the side like previously and I heard the guy in the kitchen say, No can do. I seriously thought he was joking but he wasn’t. Very disappointed because they’ve been pretty good before. This meal is for my 94 year old dad and loves his hot dogs plain. He controls the toppings but not today he ended up with a sloppy mess.
MS
Mark Sanders
Oct 16, 2025
2.0
Went through the drive-through at 9:45pm and ordered fries and a blizzard. When I got my fries, they were cold. I asked for fresh fries only to get a horrible attitude stating we already closed the kitchen! Glass sliding door slammed in my face, then they stated they will make you fresh ones! My question is why close the kitchen before you close? Or why take my order for food if kitchen closed 15 minutes early? Why should I get an attitude and snapped at and window slammed in my face for wanting fresh food? Maybe change close time to 9:45pm? Or post sign stating we close our kitchen early please dont order food or you will get the food thats been sitting dont ask for fresh food.
DS
doctorcell Sandra
Oct 9, 2025
5.0
You need my workers ! They are short handed and more happiness in here and Jericho and Micheal tried there best and did awesome handling the people and busy lanes
MG
Michelle Garcia
Oct 2, 2025
3.0
Came in for a special that I saw and the lady was rude when I asked her about the special. She didn’t even let me finish asking about the special she just told me no. I will definitely not be coming back here again
JH
Juan Hernandez
Sep 18, 2025
1.0
There was 10 people online and no cashier that really sucks that I have to walk out from there please because nobody was in the cashier getting our order
What are the operating hours for Dairy Queen at this location?
Monday through Thursday, Dairy Queen is open from 10:00 AM to 10:00 PM; Friday and Saturday from 10:00 AM to 11:00 PM; and Sunday from 11:00 AM to 10:00 PM.
Where is Dairy Queen located in San Antonio?
Dairy Queen is located at 1255 South General McMullen Drive, San Antonio, TX 78237, USA.
How can I order food for pickup from this Dairy Queen?
You can order pickup online through Dairy Queen’s official order page for this location.
Is there a way to get exclusive deals at this Dairy Queen location?
Yes, by downloading the DQ Texas App, you can access exclusive deals for this Dairy Queen.
What is the main phone number to contact Dairy Queen on South General McMullen Drive?
The main phone number is +1 210-435-1251.
Are there any nearby convenience stores close to Dairy Queen for quick snacks or essentials?
Yes, Twice The Ice and Pik Nik Foods are nearby convenience stores where you can find snacks and essentials.
What nearby restaurants might I visit before or after stopping at Dairy Queen?
Nearby options include Papasitos Bar & Grill and Rosita's Cafe, offering Mexican and American dishes.
Are there car-related services near Dairy Queen that I can visit?
Yes, you can find Pumphouse Car Wash, CJ Auto Sales, Auto A to Z, and Texas State Inspection close by for car wash, sales, and inspections.
Can I find any health or personal care services near Dairy Queen?
Nearby you will find Complete Family Dentistry, Buena Vista Optical, Las Palmas Pet Clinic, and various insurance agencies like Medicare Pro and Valle & Associates Insurance Services.