Dairy Queen

3.9
1631 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
1255 South General McMullen Drive, San Antonio, TX
78237, United States

Hours

Reviews

3.9
1,631 reviews
5 stars
837
4 stars
333
3 stars
184
2 stars
75
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with complaints about long wait times and poor customer service.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Staffing Problems

Customers noted that the location appears to be understaffed, leading to slow service and untrained employees.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted the quality of certain menu items.

Cleanliness Concerns

There were complaints about cleanliness, including unsanitary conditions and staff not following proper food handling protocols.
  • JL
    Jo Lo
    Nov 8, 2025
    1.0
    Worst customer service ever, very slow service did not follow request on my order. I requested every thing on the side like previously and I heard the guy in the kitchen say, No can do. I seriously thought he was joking but he wasn’t. Very disappointed because they’ve been pretty good before. This meal is for my 94 year old dad and loves his hot dogs plain. He controls the toppings but not today he ended up with a sloppy mess.
  • MS
    Mark Sanders
    Oct 16, 2025
    2.0
    Went through the drive-through at 9:45pm and ordered fries and a blizzard. When I got my fries, they were cold. I asked for fresh fries only to get a horrible attitude stating we already closed the kitchen! Glass sliding door slammed in my face, then they stated they will make you fresh ones! My question is why close the kitchen before you close? Or why take my order for food if kitchen closed 15 minutes early? Why should I get an attitude and snapped at and window slammed in my face for wanting fresh food? Maybe change close time to 9:45pm? Or post sign stating we close our kitchen early please dont order food or you will get the food thats been sitting dont ask for fresh food.
  • DS
    doctorcell Sandra
    Oct 9, 2025
    5.0
    You need my workers ! They are short handed and more happiness in here and Jericho and Micheal tried there best and did awesome handling the people and busy lanes
  • MG
    Michelle Garcia
    Oct 2, 2025
    3.0
    Came in for a special that I saw and the lady was rude when I asked her about the special. She didn’t even let me finish asking about the special she just told me no. I will definitely not be coming back here again
  • JH
    Juan Hernandez
    Sep 18, 2025
    1.0
    There was 10 people online and no cashier that really sucks that I have to walk out from there please because nobody was in the cashier getting our order

Frequently Asked Questions About Dairy Queen

What type of food and treats does Dairy Queen at 1255 South General McMullen Drive offer?

Dairy Queen offers classic burgers, fries, soft-serve ice cream, and signature shakes.

What are the operating hours for Dairy Queen at this location?

Monday through Thursday, Dairy Queen is open from 10:00 AM to 10:00 PM; Friday and Saturday from 10:00 AM to 11:00 PM; and Sunday from 11:00 AM to 10:00 PM.