Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, there were consistent complaints about incorrect orders, food being cold or poorly prepared, and issues with freshness.
Staffing Issues
Many reviews mentioned that the location is often understaffed, leading to slow service and a lack of attention to customer needs.
Cleanliness
Several customers noted unsanitary conditions, including staff not wearing proper hygiene gear and general cleanliness concerns in the dining area.
NL
N Lopez
Jan 4, 2026
1.0
This place is poor in customer service and food. On a Sunday night we waited 1 hour, YES, 1 hour in line for ordering and then to receive food.
This joint needs to close down.
SR
Sha Go Rey
Jan 2, 2026
1.0
bad costumer service and i order a large fries and this it's what i get
RL
Rick L
Dec 29, 2025
1.0
Pulled up and was asked to wait. After six minutes of waiting, placed my ordered and repeated it three times. Waiting in line you can see the employees joking around except the cooks. Takes another 15 minutes for me to receive my food. My order was wrong, then asked to correct it. Spoke to the manager and explain my frustration and was told it will be another 8 minutes on my order. I recommend order at another location, this is the second time this has happened. These issues won’t be fixed. Really disappointed especially when there was no one inside ordering any food.
What are the operating hours for Dairy Queen at this location?
Monday through Thursday, Dairy Queen is open from 10:00 AM to 10:00 PM; Friday and Saturday from 10:00 AM to 11:00 PM; and Sunday from 11:00 AM to 10:00 PM.
Where is Dairy Queen located in San Antonio?
Dairy Queen is located at 1255 South General McMullen Drive, San Antonio, TX 78237, USA.
How can I order food for pickup from this Dairy Queen?
You can order pickup online through Dairy Queen’s official order page for this location.
Is there a way to get exclusive deals at this Dairy Queen location?
Yes, by downloading the DQ Texas App, you can access exclusive deals for this Dairy Queen.
What is the main phone number to contact Dairy Queen on South General McMullen Drive?
The main phone number is +1 210-435-1251.
Are there any nearby convenience stores close to Dairy Queen for quick snacks or essentials?
Yes, Twice The Ice and Pik Nik Foods are nearby convenience stores where you can find snacks and essentials.
What nearby restaurants might I visit before or after stopping at Dairy Queen?
Nearby options include Papasitos Bar & Grill and Rosita's Cafe, offering Mexican and American dishes.
Are there car-related services near Dairy Queen that I can visit?
Yes, you can find Pumphouse Car Wash, CJ Auto Sales, Auto A to Z, and Texas State Inspection close by for car wash, sales, and inspections.
Can I find any health or personal care services near Dairy Queen?
Nearby you will find Complete Family Dentistry, Buena Vista Optical, Las Palmas Pet Clinic, and various insurance agencies like Medicare Pro and Valle & Associates Insurance Services.