Dairy Queen

3.5
1065 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
13122 Nacogdoches Road, San Antonio, TX
78217, United States

Hours

Reviews

3.5
1,065 reviews
5 stars
430
4 stars
186
3 stars
133
2 stars
81
1 star
235

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are friendly and attentive, while others are reported as rude and unhelpful.

Cleanliness

The cleanliness of the restaurant is inconsistent, with some customers noting clean conditions while others report dirty tables and floors.

Food Quality

Food quality is hit or miss; some customers enjoy the food, while others complain about incorrect orders and poor taste.

Speed of Service

Service speed is frequently criticized, with many customers experiencing long wait times in both drive-thru and dine-in.

Management Issues

Management appears to be a significant concern, with reports of unprofessional behavior and poor handling of customer complaints.
  • MR
    Mike Reyes
    Nov 5, 2025
    4.0
    This review is for the courteous staff at this DQ. The were very pleasant taking our order and seemed happy when they greeted us at DQ. It was noticeable they treated everyone like this and makes the slight wait worth it, especially nowadays.
  • ML
    Martha Leal
    Nov 2, 2025
    5.0
    We stopped for lunch, the person taking our order was very attentive while taking our order. The food was prompt and good, after we had ice cream.
  • JJ
    Jayquellin
    Sep 5, 2025
    1.0
    General Manager gave me the run around about a coupon. Told me I was wrong without even trying to help, multiple times. From ground zero I showed her that I had the correct app and even walked her through from the app store. She told me to click the blue app (the one I had) and then she just kept shutting me down saying it was the “wrong app.” Kept me going in circles after telling me at the menu that they could help me with the app. Then she says at the window it was the wrong app over and over. GM looked like she was on something. Ridiculous.
  • MP
    Mason phillip
    Sep 1, 2025
    1.0
    Cashier Lady charged us for 8 fish sandwiches when my elderly grandmother clearly stated one fish sandwich single and me and my grandpa got 2 combos sandwiches why would she want 8 single fish sandwiches ontop of that the place was messy
  • RI
    RZ InSA
    Aug 29, 2025
    4.0
    Ordered a banana split in the drive thru. The lady at the window didn't bother greeting me and had napkins before she took my card but put everything down, charged me then didn't give the napkins.

Frequently Asked Questions About Dairy Queen

What type of food and treats does Dairy Queen at 13122 Nacogdoches Road offer?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries at this fast-food location.

What are the operating hours of Dairy Queen on weekdays?

Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday, and until 11:00 PM on Friday.