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Dairy Queen

3.6
(1389 reviews)

Business Details

600 Fair Avenue, San Antonio, TX
78223, United States
(210) 532-4030

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
600 Fair Avenue, San Antonio, TX
78223, United States

Hours

Reviews

3.6
1,389 reviews
5 stars
587
4 stars
278
3 stars
157
2 stars
81
1 star
286

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, there were multiple complaints about stale items, incorrect orders, and overall dissatisfaction with food preparation.

Cleanliness

Several customers noted cleanliness issues, including dirty floors and unsanitary conditions in the restaurant.

Management Issues

Feedback indicated problems with management, including unhelpful responses to complaints and lack of accountability for staff behavior.
  • HS
    Hope Stewart
    Feb 10, 2026
    1.0
    Healthy grilled chicken sandwich was deep fried and dry and greasy 🤮🤮 long wait time over 30mins
  • BP
    Baby Phat
    Feb 4, 2026
    1.0
    Didn't receive my food bc the old lady wanted me to go in a long drive thru even though I paid on the app. The app even states go inside. They locked the doors on me. I'm never returning here
  • A0
    Annya 015
    Feb 3, 2026
    4.0
    The wait time can be long. Drive thru is a little tight especially if you have a larger vehicle.
  • AS
    Ann Soto
    Jan 29, 2026
    5.0
    I don’t usually leave reviews, but this experience truly deserves recognition. The Assistant Manager who helped me — I believe her name is Jacky — showed an extraordinary level of professionalism and compassion. When others didn’t want to assist me, she stepped forward without hesitation. She replaced my food and ice cream and handled the situation with calm, confidence, and genuine care. I live with a disability that can sometimes cause intense frustration, and at times people may make assumptions about me because of it. Even during a moment when emotions were high, she never judged me, talked down to me, or treated me as less than. She remained respectful, patient, and attentive the entire time — and that says everything about her character. What meant the most to me is that by the end of our interaction, we were both laughing. She turned a difficult situation into a human moment. My disability may affect how others see me, but it does not define my intelligence or my worth — and she treated me accordingly. She may look young, but she carries herself with the maturity, emotional intelligence, and leadership of someone far beyond her years. What she showed that day wasn’t just customer service — it was empathy, strength, and true professionalism. This young lady deserves recognition and a standing ovation for the way she represents this business and supports all customers. Employees like her set the standard, and she made a lasting and meaningful impression on me
  • CF
    Chantell Fonseca
    Jan 22, 2026
    1.0
    I ordered the Heath Caramel Brownie Cupfection and a strawberry shake, but unfortunately, I received an incorrect order. I didn't realize this until I arrived home. My daughter consumed some of the ice cream, and afterward, she became unwell with an upset stomach. Upon inspecting the ice cream, I noticed that the brownie appeared to be quite old and stale, certainly not fresh. This experience has led me to decide that I will no longer be purchasing ice cream from that establishment.

Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen at 600 Fair Avenue serve?

Dairy Queen offers soft-serve ice cream and signature shakes, along with classic burgers and fries.

What are the operating hours for Dairy Queen in San Antonio?

Dairy Queen is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 11:00 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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