Feedback on customer service is mixed; while some staff are praised for being friendly and attentive, others are reported as rude and unprofessional.
Food Quality
Food quality varies significantly; some customers enjoyed their meals while others reported issues with incorrect orders and poor food preparation.
Cleanliness
Several reviews mention cleanliness issues, particularly in the dining area and restrooms, which detracts from the overall experience.
Wait Times
Customers frequently noted long wait times, especially in the drive-thru, which can be frustrating despite the quality of food.
YB
yvonne brazil
Nov 29, 2025
1.0
It was awful a week ago we ordered in drive thru ordered a fish,fries drink, hamburger fries shake etc.,they charged for .50cent for no ice,the shake was opened,by the way they said pull around front and that they would bring out the order shake was wrong instead of large they bought out a very small shake,then went inside to find out why the order wasn't correct, the manager and his crew were very rude ,nasty,said I couldn't watch them make my shake I said why not r u doing anything that I shouldn't see,so I cancelled my order,it made me feel uneasy like what r they doing to my shake and asked foronion rings instead of fries then she said order was $22.00 when we got to the window to pay the order cost $30.00 I asked she said that's is the real cost and we new it wasn't cause what we ordered and she rang it up gave me the cost how did it change they seem to be on that special med.food looked aweful so did the shake customer service is sloppy,ugly,very rude something wrong here check your food,drinks,it was very nasty inside mops and dirty water as u walk in I'm never going back and I'm going to tell everyone that's wrong what are they hiding here 😠yuk,nasty,
CC
cincocuervos
Nov 6, 2025
1.0
Fix the restroom, please.
AW
Allenton Wainwright
Nov 1, 2025
5.0
Although my order was originally not made correctly they quickly remade it. The staff was courteous & professional. The facility was clean & well maintained & this all happened during a light rush.
IC
Isabelle Castillo
Oct 18, 2025
4.0
Drive-through was mildly slow but accurate in the items I ordered. Everything was delicious and still ice-cream when we got home.
MB
Micheal Berry
Oct 3, 2025
5.0
Had my First DQ experience this and it was Great shout out to Ernest appreciate the luv G and thank you for your great customer service.
What type of food and treats does Dairy Queen at 4418 Callaghan Road offer?
Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their menu.
What are the operating hours of Dairy Queen on weekdays?
From Monday to Thursday, Dairy Queen is open from 10:00 AM to 10:00 PM, and on Friday from 10:00 AM to 11:00 PM.
Is Dairy Queen open on weekends and what are their hours?
On Saturdays, Dairy Queen is open from 10:00 AM to 11:00 PM and on Sundays from 11:00 AM to 10:00 PM.
Where is this Dairy Queen location situated?
It is located at 4418 Callaghan Road, San Antonio, TX 78228, United States.
How can I place an order online for pickup from Dairy Queen at this location?
You can place an order for pickup online by visiting https://www.dairyqueen.com/en-us/order/pickup/n/14558/
Does Dairy Queen have a mobile app for exclusive deals?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What nearby restaurants can I visit before or after dining at Dairy Queen?
Nearby restaurants include Taurino's Mexican Restaurant and Church’s Texas Chicken, both offering diverse cuisine options in close proximity.
Are there any nearby health and medical services near Dairy Queen?
Yes, Campos Family Dental PC, Ingram Hills Dental, and Smart Pharmacy are nearby health service providers you can visit around Dairy Queen.
What local shopping and retail stores are near the Dairy Queen location?
Nearby shopping options include Family Dollar, 99 Cents Only Stores, and Rent-A-Center for furniture and electronics rental.
Is there public transportation or landmarks near Dairy Queen to help locate it?
Nearby landmarks include Avistar on the Hills and Ingram Square Apartments, which can help orient you to Dairy Queen's location at 4418 Callaghan Road.