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Dairy Queen

3.7
(855 reviews)

Business Details

3301 Nogalitos Street, San Antonio, TX
78225, United States
(210) 927-5097

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
3301 Nogalitos Street, San Antonio, TX
78225, United States

Hours

Reviews

3.7
855 reviews
5 stars
409
4 stars
154
3 stars
99
2 stars
51
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with specific complaints about rude staff and long wait times.

Food Quality

Several customers expressed disappointment with the food quality, mentioning issues like incorrect orders, melted ice cream, and unsatisfactory taste.

Cleanliness

Some customers praised the cleanliness of the location, while others noted dirty tables and unsanitary conditions.

Staff Training

Feedback indicated a lack of training among younger staff, leading to mistakes and poor service experiences.

Management Issues

Reviews pointed out problems with management, including unhelpful responses to complaints and poor working conditions for employees.
  • PG
    Patricia Gaitan
    1 day ago
    1.0
    disappointed
  • MA
    Maria Alamillo
    4 days ago
    1.0
    Linda has THE WORST customer service & she’s your “assistant manager” she can’t run your store at all. Sunday evening around 7pm i order through your drive thru, i drive up, pay $55, get my drinks & i wait. about 15-20 min go by & they come up to the window asking me what im waiting for. I say my food, they don’t know what im talking about apparently the food was already given out. i’m asked to pull out of the drive thru & go inside so it can be remade. I go inside & wait another 20 minutes. I was told it was being made. Young girl ask LINDA where the order is after a while & she says it was already made for the second time & it went out. I ask her where it went since i’m still waiting for it. LINDA says too bad i already made it twice im not making it again. I then ask for a refund & LINDA refuses. Refuses to make my food and/or give refund. Starts yelling & getting upset & starts telling me to take it up with corporate. i wasn’t the only customer in there wondering where there food was or saying their order was wrong. The two young kids & the red hair lady were doing the best they could while LINDA was scolding them the whole shift. Poor kids looks so uncomfortable working.
  • CC
    Clarissa Carrasquillo
    4 days ago
    1.0
    Idk who is working here or who the manager is but they suck! He was giving customers attitude!! Customers complaining on wait times!! Employees are crying!! What kind of place is this the manager talks ugly to its employees!!
  • SV
    Stella Valadez
    Feb 17, 2026
    5.0
    Great service and the cook the bom
  • AA
    Annette
    Jan 22, 2026
    1.0
    Before order completed DST handed drinks, not what I ordered !! Then as given order handed over Sundays in bag then burgers & fries. Drove away from window NOTICED sundays melted. So pulled to side of front door. Called store and GSR says mgr in restroom!! So asked if could meet me outside to correct order again , GSR tells from door that says come inside!! I drove off. What’s the reason I’d need to go inside ? And her not. Come to check order? So I’ll contact bank establishment to dispute charge! It would have been a quick fix.. I’m wheelchair bond so in and out car not easy

Frequently Asked Questions About Dairy Queen

What type of food does Dairy Queen at 3301 Nogalitos Street offer?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.

What are the operating hours of Dairy Queen at this location?

The Dairy Queen at 3301 Nogalitos Street is open from 10:00 AM to 10:00 PM Monday through Thursday, 10:00 AM to 11:00 PM on Friday and Saturday, and 11:00 AM to 10:00 PM on Sunday.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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