Customer service experiences were inconsistent, with some staff providing excellent service while others were reported as rude and unprofessional.
Food Quality
Many customers complained about food being cold, overcooked, or not fresh, with several instances of incorrect orders.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty floors and unkempt staff.
Wait Times
Customers experienced long wait times for their orders, often exceeding 20 minutes, even during less busy hours.
Positive Staff Interactions
A few employees, particularly Tasha and Angel, received praise for their friendly and attentive service, creating a welcoming atmosphere.
IL
Ilan Leal
4 days ago
1.0
Last time coming here: I’m so SICK of Dr ing 15 mins to the closest Dq just for the workers to non compliant and always have an attitude. A gentleman was waiting forever to put his order in and everyone was ignoring him the new big girl approached him after him asking “can I please get some help” which she then replied “I DONT KNOW IM NEW HERE, can you?” In a very aggressive tone. RUDE. The gentlemen then proceeded to leave and said “you know what nevermind?”
The previous time I came the workers were trying to fight customers and get into physical altercations. All over customers complaining about there orders being wrong. I’m so disgusted with this location and everyone working should be ashamed of themselves. I’ve been in the food industry this company has no idea what customer service is. I don’t see the big girl or anyone except a couple gentlemen doing anything ever.
JM
J M
Feb 17, 2026
1.0
Got some real "thugs" working here lol there workers are such a joke all the guys think they can just can intimidate u with their bs I order a burger and I bite after paying a 1.00 extra for cheese and than see there was no cheese take it back than they just thru a bs slice of cheese and not remake it like they weren't wrong than watch u the entire time when eating what a joke if I wasn't w my family I would've really cause a scene to get there manager but of course he to busy thinking he Mr cool hahhahahah
AP
Ashley Perez
Feb 4, 2026
1.0
Make sure you ask when they changed the oil or the foods gonna taste nasty burnt up just nasty like such a shame I went as soon as they opened up so no reason my tenders should taste like old grease
SS
Shawn Salazar
Jan 30, 2026
2.0
The place wasn't busy at 3:50pm. I had to wait a long time for a kids 2pc chicken meal to be ready. The food wasn't that great today. Usually the food is tasty but not today. The service also wasn't that great today.
BF
Brooke Fox
Jan 25, 2026
2.0
I had a great experience at Dairy Queen thanks to Tasha. She is incredibly good at her job—efficient, attentive, and clearly knowledgeable. On top of that, she was very kind and respectful, which made the visit feel welcoming and pleasant. It’s always refreshing to be helped by someone who genuinely cares about providing great service. Tasha is a true asset to the team, and I hope she gets the recognition she deserves.
Unfortunately, the food itself tasted burnt, and the rest of the staff on shift was unprofessional and rude (the girl with the teeth🦈), which took away from the overall experience. Customer service standards were inconsistent, but Tasha stood out in the best possible way and did everything she could to provide excellent service despite the issues.
What type of food does Dairy Queen at 9726 Perrin Beitel Road in San Antonio serve?
Dairy Queen serves soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.
What are the operating hours for this Dairy Queen location?
The Dairy Queen is open Monday to Thursday from 10:00 AM to 10:00 PM, Friday and Saturday from 10:00 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.
How can I place an order for pickup from this Dairy Queen?
You can order online for pickup via this link: https://www.dairyqueen.com/en-us/order/pickup/n/14570/
What is the phone number to contact this Dairy Queen?
The phone number is +1 210-653-7644.
Does this Dairy Queen have an official website?
Yes, the website is https://www.dairyqueen.com/en-us/locations/tx/san-antonio/9726-perrin-beitel/14570/.
Is there a mobile app I can use to get exclusive deals at this Dairy Queen?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What nearby places can I visit before or after dining at this Dairy Queen?
You might visit Perrin Park for outdoor relaxation or BLU Beach Bar & Grill for dining and drinks nearby.
Are there any automotive services near this Dairy Queen?
Yes, nearby options include Silva Family Automotive, Tilden Auto Center, Automotive Depot, Josue Auto Sales, and Yasser Motors for various automotive repairs and car sales.
Where can I find childcare services near this Dairy Queen?
Nearby childcare options include Bright Kids Daycare Center and BrightKids Daycare.
Is there car rental service close to this Dairy Queen?
Yes, you can find Enterprise Rent-A-Car, Budget Car Rental, and Budget Truck Rental in the nearby area.
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