Chipotle SW Military is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted dirty dining areas and unsanitary conditions, including dirty floors and tables.
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and early closing practices.
Food Quality
There were numerous complaints about food quality, including undercooked rice, small portion sizes, and contamination issues.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and good food quality on certain occasions.
Management Concerns
Several reviews indicated issues with management, including poor organization and lack of communication among staff.
MF
Maria Flores
5 days ago
5.0
Trinity was so much help in helping me make a choice on what to get . She was respectable , friendly , and showed exceptional customer service skills . I have come
To this location before but never have received this great of service . Thank you Trinity for making our visit pleasant and enjoyable.
MA
Martez Alexander
Nov 10, 2025
1.0
This place get my order wrong 7/10… it sucks cause I drive home not trying to hold up the line, just to see that my order is wrong. Check your food before you pull off!!
MM
M
Oct 25, 2025
5.0
Dine in is almost always dirty floors or seats. But everything else is good
RB
Rockell B
Oct 17, 2025
1.0
This location shuts down 45 mins to and hour before closing very often despite their hours being until 11PM. They have horrendous customer service because their crew is ready to close and be finished by 10:10pm so a fresh wave of customers at that time deeply disturbs them. Tonight 10/17/25, an employee told a customer “I’m not making anymore!”, after the line began to build at 10:10PM and they’d ran out of white rice. Another crew began to make some however directly after stating there would be a wait, the line server placed 8 steam cleaning tablets on the line, opened them and began removing the food to drop them in. I asked her why is she doing that if we are still waiting to be served, she replied “these are just to purify the water, it won’t contaminate the food”, unknowingly to her, I’m VERY knowledgeable of Food Safety laws. I left and called in for the general manager contact information and employee AMY told me to “come in and try to catch her in the morning while she’s here”. AMY also stated their crew is trained to began cleaning the steam tablets at 10pm even with food still present and “that’s the way it goes”.
CAUTION: IT IS AGAINST FOOD SAFETY TO ADD CLEANING TABLETS TO A STEAM TABLE WITH FOOD ON IT AS IT WILL CONTAMINATE THE FOOD! CHEMICAL STEAM FROM THE TABLE WILL SURROUND THE FOOD AS THE TABLETS DO NOT ALLOW THE FOOD TRAYS TO SIT SECURE, LEAVING A WIDE GAP FOR THE CHEMICAL INDUCED STEAM FROM DISSOLVING CLEANING TABLETS TO ESCAPE. THIS IS A POISONOUS HAZARD
This location is clearly poorly operated, organized and do not follow basic food safety. I will be reporting them to the state for more random inspections. People’s safety and health is important.
CQ
Carlos Quintana
Oct 13, 2025
3.0
Food was good, preparation needs work. Small portions on the bowls, had to ask for full servings. Burrito was made almost in a ball, due to poor burrito rolling skills. The dinning room booths were dirty. Staff took breaks in the booths and left them dirty, I have a family of six, why am I cleaning booths so we can sit? C’mon Chipotle it’s pricey to go out and feed a family of six, so at least make it worth your prices.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill on SW Military Dr serve?
Chipotle SW Military serves customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours of Chipotle Mexican Grill at 2741 SW Military Dr, San Antonio?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Where exactly is Chipotle Mexican Grill located in San Antonio?
It is located at 2741 SW Military Dr, Bexar, San Antonio, TX 78224, United States.
Can I order food online from Chipotle SW Military?
Yes, you can order online via their official order site at https://order.chipotle.com/ or through the Chipotle app.
Does Chipotle SW Military offer a rewards program for customers?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
How can I contact Chipotle Mexican Grill at SW Military Dr?
You can contact them at +1 210-514-1008 or email TX.3834.SWMilitary@chipotle.com.
Are there any car dealerships near Chipotle SW Military in San Antonio?
Yes, nearby car dealerships include Tricolor Auto, Autos BBB, and Alex autos, making it convenient to grab a meal after visiting these auto companies.
Which financial services are located close to Chipotle Mexican Grill on SW Military Dr?
Nearby financial services include Frost Bank, Promo Auto Texas, and Mariner Finance, so you can handle banking or financial advising near your meal.
What entertainment or retail options are near Chipotle on SW Military Dr?
Nearby entertainment and retail include GameStop, Alison's Corner - GameStop arcade, Five Below, and Shoe Carnival, great for shopping or gaming after dining.
Are there other fast food restaurants near Chipotle Mexican Grill at this location?
Yes, nearby fast food options include Burger King, Chick-fil-A, and Little Caesars Pizza, providing diverse choices in the area.