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Chipotle Mexican Grill

3.5
(571 reviews)
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Business Details

2741 SW Military Dr, San Antonio, TX
78224, United States
(210) 514-1008
https://locations.chipotle.com/tx/san-antonio/2741-sw-military-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3834
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About

Fast Food RestaurantMexican Restaurant
Chipotle SW Military is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2741 SW Military Dr, San Antonio, TX
78224, United States

Hours

Reviews

3.5
571 reviews
5 stars
279
4 stars
69
3 stars
42
2 stars
43
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews highlighted inconsistent food quality, including undercooked rice, small portion sizes, and instances of contamination.

Cleanliness

Several customers noted that the restaurant was often dirty, with trash on the floor and unclean dining areas.

Management Concerns

Customers expressed dissatisfaction with management's handling of staff and operational issues, including running out of food and closing early.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted enjoyable food experiences.
  • JH
    Jimmy Holloway
    2 days ago
    2.0
    We showed up & the guy at the counter said that they had ran out of all the meat & that it was going to be a 20 minute wait. Idk what happened, but that’s terrible supply chain issues or management for not having the meat cooking on a regular basis as it’s obvious it was going to be needed at a place like this, since it’s not a strictly vegetarian restaurant. Then the girl at the counter had a bit of an attitude & mid conversation, she raged quit & walked away & another worker had to take over. I didn’t even give a reason for her to act that way, but it is what it is, I guess. Other than the long wait time for the meat to cook & the bad customer service, the food was alright. I would give this place a solid 2/5 because the food was decent, but the management & workers are the real issue for the lower score unfortunately.
  • AR
    A Rodriguez
    6 days ago
    1.0
    Don’t go late at night. I went yesterday night around 9pm. They didn’t have anything left. Seems the night shift wanted to go home fast. If I could I would give zero stars, but only allowed to give 1-5. I will never go there again!!!!!! Only went there because I had told my son I would pick him up a bowl. ($20) Hope this review helps others. I looked up other reviews and pictures of restaurant after I did mine. Omg! 😳 🤮 @Chipotle owner don’t ask me to contact you like you have to others. Fix the problem!
  • BP
    Benjamien Polasek
    Feb 20, 2026
    1.0
    Ordered $40 worth of food for them never to make it and give it to the delivery driver and wait over 2 hours then I had to call the delivery company doordash and find out where my food was at come to find out they never gave it to the delivery driver and I was never going to receive my food Chipotle you freaking suck when I spoke to customer service oh there's nothing we can do. I asked for a refund got to wait three to five business days for my refund after spending 40 plus dollars it's ridiculous.
  • AM
    Aaron Mendoza
    Feb 17, 2026
    1.0
    I would not recommend this location. I came here because it was closer to where I was going but the store was dirty, the staff couldn’t care less and they don’t verify DD orders and almost gave my order to someone else.
  • SA
    Samuel Amador
    Feb 7, 2026
    2.0
    Call me petty, but this place is forever out of sour cream. Unfortunately, that's what makes the bowl work. I kind of question if they're out of sour cream this much are if they're just too lazy to put more out
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on SW Military Dr serve?

Chipotle SW Military serves customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill at 2741 SW Military Dr, San Antonio?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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