Chipotle Mexican Grill

3.6
550 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle SW Military is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2741 SW Military Dr, San Antonio, TX
78224, United States

Hours

Reviews

3.6
550 reviews
5 stars
273
4 stars
67
3 stars
41
2 stars
39
1 star
130

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted dirty dining areas and unsanitary conditions, including dirty floors and tables.

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and early closing practices.

Food Quality

There were numerous complaints about food quality, including undercooked rice, small portion sizes, and contamination issues.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting friendly staff and good food quality on certain occasions.

Management Concerns

Several reviews indicated issues with management, including poor organization and lack of communication among staff.
  • MF
    Maria Flores
    5 days ago
    5.0
    Trinity was so much help in helping me make a choice on what to get . She was respectable , friendly , and showed exceptional customer service skills . I have come To this location before but never have received this great of service . Thank you Trinity for making our visit pleasant and enjoyable.
  • MA
    Martez Alexander
    Nov 10, 2025
    1.0
    This place get my order wrong 7/10… it sucks cause I drive home not trying to hold up the line, just to see that my order is wrong. Check your food before you pull off!!
  • MM
    M
    Oct 25, 2025
    5.0
    Dine in is almost always dirty floors or seats. But everything else is good
  • RB
    Rockell B
    Oct 17, 2025
    1.0
    This location shuts down 45 mins to and hour before closing very often despite their hours being until 11PM. They have horrendous customer service because their crew is ready to close and be finished by 10:10pm so a fresh wave of customers at that time deeply disturbs them. Tonight 10/17/25, an employee told a customer “I’m not making anymore!”, after the line began to build at 10:10PM and they’d ran out of white rice. Another crew began to make some however directly after stating there would be a wait, the line server placed 8 steam cleaning tablets on the line, opened them and began removing the food to drop them in. I asked her why is she doing that if we are still waiting to be served, she replied “these are just to purify the water, it won’t contaminate the food”, unknowingly to her, I’m VERY knowledgeable of Food Safety laws. I left and called in for the general manager contact information and employee AMY told me to “come in and try to catch her in the morning while she’s here”. AMY also stated their crew is trained to began cleaning the steam tablets at 10pm even with food still present and “that’s the way it goes”. CAUTION: IT IS AGAINST FOOD SAFETY TO ADD CLEANING TABLETS TO A STEAM TABLE WITH FOOD ON IT AS IT WILL CONTAMINATE THE FOOD! CHEMICAL STEAM FROM THE TABLE WILL SURROUND THE FOOD AS THE TABLETS DO NOT ALLOW THE FOOD TRAYS TO SIT SECURE, LEAVING A WIDE GAP FOR THE CHEMICAL INDUCED STEAM FROM DISSOLVING CLEANING TABLETS TO ESCAPE. THIS IS A POISONOUS HAZARD This location is clearly poorly operated, organized and do not follow basic food safety. I will be reporting them to the state for more random inspections. People’s safety and health is important.
  • CQ
    Carlos Quintana
    Oct 13, 2025
    3.0
    Food was good, preparation needs work. Small portions on the bowls, had to ask for full servings. Burrito was made almost in a ball, due to poor burrito rolling skills. The dinning room booths were dirty. Staff took breaks in the booths and left them dirty, I have a family of six, why am I cleaning booths so we can sit? C’mon Chipotle it’s pricey to go out and feed a family of six, so at least make it worth your prices.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on SW Military Dr serve?

Chipotle SW Military serves customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill at 2741 SW Military Dr, San Antonio?

The restaurant is open daily from 10:45 AM to 11:00 PM.