Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Potranco West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.7
342 reviews
5 stars
112
4 stars
21
3 stars
27
2 stars
32
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several mentioning poor communication and lack of accountability.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked rice, stale chips, and overall dissatisfaction with portion sizes.
Management Issues
Several reviews pointed to poor management practices, including staff shortages, lack of training, and inadequate handling of customer complaints.
Cleanliness
Customers frequently noted unsanitary conditions in the restaurant, including dirty dining areas and concerns about food safety.
Inconsistent Experience
While some customers had positive experiences with food and service, many others reported significant issues, indicating a lack of consistency at this location.
FS
Frankie Soliz
2 days ago
1.0
So I walk into thus establishment was not greeted stood at the front for about 5 minutes till I walked asked by "Lorena" what I needed with an attitude I instantly felt bad vibes so I kindly asked how her day was goin amd she snapped back very rudely. Love the food love the concept but that lady was very rude and I come to Chipotle for great customer service amd that definitely wasn't it.
JG
Jeannette Gregory
Feb 25, 2026
3.0
I visited here the morning of 02/25/26 at 11am. My son and I walked into this Chipotle location before the lunch rush. Upon arrival, I told the staff I needed 3 bowls and one order of tacos. The second lady standing there ignored us and was doing something under the counter with paper products. So a young lady tasked with making bowls helped us. Since the first lady clearly (middle 40s, thin,mexican lady with an attitude.) wasn't interested. At this time no other customers were at the counter so I figured, the girl that was making the bowls would jump to making the tacos after. Just my luck...a few customers jumped in line. Of course, after the young lady finished making the bowls, I reminded her of the tacos. She very confused asked the older lady about my son's tacos.
With an attitude, the older lady looks at the younger lady and says..."he didn't ask me for tacos!!" In the end after being shot nasty looks by this chick. She made the damn tacos.
Management you need to have a talk with your employees about how to speak to people. It is not our fault as customers, that the ball was dropped. It was your staffs! Looks like customer care training is in the staffs future.
P.S.
The food was good today.
BF
brian ford
Feb 18, 2026
5.0
I love this chipotle. They have the great food they take their time to cook everything good it’s really delicious. They just opened not too long back. I like this one compared to some of the other ones I’ve been to or some of the customers get treated like crap by the employees cause they don’t care these employees didn’t like they are more enjoyable of their job. I like to help and get you your food and do it right so it definitely will go back to this place again and again thank you for your service to the customers.
YS
Yvonne Sierra
Feb 12, 2026
5.0
Great dinner!! They were quite busy with new not much white rice so I asked Mariah if I could wait? She gladly said Yes! They asked me the toppings so I wouldn’t have to wait again. By the time I knew it my chipotle was served hot and ready. Thank you Mariah and your team, I really appreciate you making my dinner DELICIOUS!
DJ
David Jones
Feb 8, 2026
5.0
I see a lot of bad reviews but maybe it was just because people order online. I went there today with my family and Service was fast and efficient and very friendly. My biggest issue with this specific store is that you aren’t able to tip the young lady who made my families order was working very hard and deserved a tip but you could only do cash. I hope the owner reads this review and makes the adjustment because I like many others don’t carry cash.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill Potranco West specialize in?
Chipotle offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of the Chipotle Mexican Grill located at 14218 Potranco Road?
The restaurant is open daily from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle Mexican Grill at Potranco West?
You can order online through Chipotle's official ordering website at https://order.chipotle.com/ or use the Chipotle app available in the App Store.
Does Chipotle Mexican Grill Potranco West have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the phone number for Chipotle Mexican Grill on Potranco Road?
You can reach the restaurant by calling +1 726-237-4751.
Where is Chipotle Mexican Grill Potranco West located?
It is located at 14218 Potranco Road, San Antonio, TX 78245, USA.
Which nearby restaurants could I visit before or after dining at Chipotle Mexican Grill Potranco West?
Nearby dining options include Rolling Hills Dental Care (healthcare) is nearby but for food, Marco’s Pizza, Wingstop, Jersey Mike’s Subs, Popeyes® Louisiana Kitchen, Taco Bell, Domino’s Pizza, Burger King, and Daily Banh Mi Bakery are excellent choices near Chipotle.
Are there any coffee shops near Chipotle Mexican Grill Potranco West?
Yes, Starbucks and Daily Banh Mi offer coffee and beverages close to Chipotle, perfect for grabbing a drink before or after your meal.
What nearby health and wellness services are close to Chipotle Mexican Grill on Potranco Road?
Health services near Chipotle include Rolling Hills Dental Care, Next Level Urgent Care, Little Spurs Pediatric Urgent Care, Potranco Eye Care, Airrosti chiropractic, and several spas and beauty salons like MassageLuXe, Milan Nail Lounge, Vibes spa and threading, and Great Clips.
How can I connect with Chipotle Mexican Grill Potranco West on social media?
You can follow Chipotle on Instagram (@chipotle), Twitter (@ChipotleTweets), Facebook at Chipotle Mexican Grill, Pinterest, YouTube, and LinkedIn for updates and offers.
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