Business Details
About
Mexican Restaurant
Chipotle Potranco West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.7
325 reviews
5 stars
106
4 stars
20
3 stars
26
2 stars
32
1 star
141
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and unhelpful responses to complaints.
Portion Sizes
Many reviews highlighted consistently small portion sizes, leading to dissatisfaction with the value for money.
Food Quality
Numerous customers experienced issues with food quality, including undercooked rice, cold food, and missing items from orders.
Cleanliness
Several reviews mentioned dirty conditions in the restaurant, including unclean dining areas and improper food handling.
Mixed Experiences
While some customers praised the food and service, many others had negative experiences, indicating inconsistency in performance.
- PKPaige KrutilekJan 5, 20261.0Came and there was nothing available, went to another location and they also didn’t have anything I had wanted. Very disappointing and a waste of time. What’s the point of having a choice if there’s nothing to choose from.
- RGRick GJan 3, 20261.0Saddest looking “salad” I’ve ever seen. THIS is supposed to be a $15 salad. It looks like they slapped half portions in there and shook it up.
- RTRenee TophiaDec 27, 20252.0Ordered online only to wait 15 minutes in store (plus my 10 minute drive) for my food. At that point, multiple customers had been helped in the line and it seemed like a massive waste of time to even order online. Inefficient. They came out multiple times asking if we had orders. Not sure what's going on, but won't be ordering or going here again.
- BTBruce TownsendDec 16, 20255.0We LOVE this location. They're not stingy with their protein! This location is almost 8 miles from my house and we prefer it over the one that is only 1.3 miles away on Culebra and Ranch View W in San Antonio. I'd rather drive further for better service. One day, the Ranch View location will catch up, hopefully. One last thing, to Corporate Chipotle, please stop begging for tips for your employees. We pay enough and I'm not going with a 30% tip (default suggestion) just to ensure that no one spits in my food. Please remove this from ordering. If you want to deliver to my house, I'll tip in cash. Yes, I know I can change the amount, I do $2 and hope this is enough to keep the saliva away. Pay your employees better.
- ACAlysia CarrascoDec 15, 20251.0I haven't been to Chipotle in a long time. I tried to order online so it could be quick and easy. The online order kept giving me issues to try again and finally I was able submit my order. I received a confirmation. When I arrived they didnt have my order. I waited for 20 mins and they ended up giving me another person's order. My order was not found in the system. So inconveniently I had to get off the car to order. They were no help and suggesting for me to get a refund on the website. Overall the food I ordered and doubled paid for, was cold and did not taste good. The food was not warm. I did not have a good 1st experience at this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill Potranco West specialize in?
Chipotle offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of the Chipotle Mexican Grill located at 14218 Potranco Road?
The restaurant is open daily from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle Mexican Grill at Potranco West?
You can order online through Chipotle's official ordering website at https://order.chipotle.com/ or use the Chipotle app available in the App Store.
Does Chipotle Mexican Grill Potranco West have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the phone number for Chipotle Mexican Grill on Potranco Road?
You can reach the restaurant by calling +1 726-237-4751.
Where is Chipotle Mexican Grill Potranco West located?
It is located at 14218 Potranco Road, San Antonio, TX 78245, USA.
Which nearby restaurants could I visit before or after dining at Chipotle Mexican Grill Potranco West?
Nearby dining options include Rolling Hills Dental Care (healthcare) is nearby but for food, Marco’s Pizza, Wingstop, Jersey Mike’s Subs, Popeyes® Louisiana Kitchen, Taco Bell, Domino’s Pizza, Burger King, and Daily Banh Mi Bakery are excellent choices near Chipotle.
Are there any coffee shops near Chipotle Mexican Grill Potranco West?
Yes, Starbucks and Daily Banh Mi offer coffee and beverages close to Chipotle, perfect for grabbing a drink before or after your meal.
What nearby health and wellness services are close to Chipotle Mexican Grill on Potranco Road?
Health services near Chipotle include Rolling Hills Dental Care, Next Level Urgent Care, Little Spurs Pediatric Urgent Care, Potranco Eye Care, Airrosti chiropractic, and several spas and beauty salons like MassageLuXe, Milan Nail Lounge, Vibes spa and threading, and Great Clips.
How can I connect with Chipotle Mexican Grill Potranco West on social media?
You can follow Chipotle on Instagram (@chipotle), Twitter (@ChipotleTweets), Facebook at Chipotle Mexican Grill, Pinterest, YouTube, and LinkedIn for updates and offers.