Chipotle Mexican Grill

3.4
565 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Potranco III is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
407 W Loop 1604 S, San Antonio, TX
78245, United States

Hours

Reviews

3.4
565 reviews
5 stars
223
4 stars
98
3 stars
50
2 stars
48
1 star
146

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and food preparation areas.

Customer Service

Customers frequently reported poor service, including rude staff, long wait times, and lack of attention to orders.

Food Quality

Several reviews mentioned issues with food quality, such as undercooked rice, stale chips, and incorrect orders.

Management Issues

Feedback indicated significant problems with management, including staff shortages, lack of training, and poor handling of customer complaints.

Portion Sizes

Many customers expressed dissatisfaction with reduced portion sizes and being charged extra for additional ingredients.
  • BL
    Bruce L
    Nov 7, 2025
    2.0
    There guacamole tasted disgusting and old, I had eaten it and not even 10 minutes later vomitting because of it.
  • VM
    Viktor Merlot
    Nov 5, 2025
    1.0
    Seriously, why bother having a phone number if contact cannot be made? ALSO, this location is always out of meats, chips, toppings after 9p.
  • KL
    Kolby Lunsford
    Nov 1, 2025
    1.0
    This chipotle is trash, do not ever go here. The management is terrible the food sucks, and half the time they are out of everything, it’s just not a good experience. Go to a different chipotle.
  • ES
    Edward Sustaita
    Oct 24, 2025
    3.0
    Rice was undercooked, counter tops were filthy with food, food all over the place. Guy handling the met with gloves, then proceeds to touch other contaminated surfaces, just to return and handle meat again.
  • LL
    Lexi
    Oct 17, 2025
    1.0
    Always a bad experience at this chipotle, the customer service is the worst and the place is incredibly dirty. A woman who took my order had no patience and there wasn’t even anybody behind me. She wouldn’t let me finish my order and even almost forgot my kids meal and then started yelling at me from the other side of the food line she was so rude. I just feel bad for the employees not sure how they live off $10 an hour if you hate your job just leave. When will chipotle hire as whole new management.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Potranco III serve?

Chipotle Potranco III offers customizable burritos, bowls, quesadillas, tacos, and salads featuring responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill Potranco III?

The restaurant is open daily from 10:45 AM to 11:00 PM.