Chipotle Mexican Grill

Reviews

• DT

  Danny Tomlinson

  Feb 25, 2026
  3.0
  I wanted to give it a 1 star but giving it a 3, bc when I walk in it’s always on point but mobile order they always forget something or incorrectly give my items. It’s happened 3 times always at 11am. Just make sure to double check ur order before leaving. But love the staff & always clean inside & food is always delicious!
• TR

  Tyrone Reid

  Feb 24, 2026
  1.0
  This place was dirty, and smelled gross. The food line was dirty, and mixed together and looked like it hadn’t been cleaned. Trash all over the kitchen floor, old food laying around on the stove, this was the nastiest looking restaurant I’ve been to here in San Antonio, walked right out.
• MR

  Mary Reid

  Feb 24, 2026
  2.0
  This Chipotle by far is one of the WORST!!! It is so disgusting inside, food is everywhere, the counters are nasty, trash on the floor and counters. Tables dirty with food and trash. I am not sure if they have a problem with personnel not showing up for work, so there aren’t enough people to clean and meal prep. Something has to be done, I have gone there 3xs thinking it would be different and they have yet to disappoint it’s nasty every time. I have walked out 2xs without ordering and drove across town to another Chipotle that is cleaner. Please do better…please!
• RR

  Raquel Rodriguez

  Feb 16, 2026
  1.0
  407 W Loop 1604 N Sa, Tx - 12/15/26 between 7:40PM -8:15 PM 0 stars Disgusting customer service/manager After patiently waiting in line for 15 minutes, I finally reached the front and was told there would be a 10-minute wait for chicken. That was completely fine, I was not in a rush and was more than willing to wait. I asked the employee if I could go ahead and pay while waiting, and she told me yes and directed me to the cashier. When I got to the register, the cashier finished ringing up the customer before me and then immediately began preparing a mobile order without acknowledging me. I stood there patiently while two other employees walked by and the manager even made eye contact with me, yet no one greeted me or offered assistance. Eventually, another employee came up and asked if I needed help (while a whole line stood behind me). I explained I simply wanted to pay for my order and would wait for the chicken. The cashier began handwriting my order, and I politely asked if it would be entered into the system since I was trying to pay at that moment. She said the ticket only shows the protein. I told her that was fine then if she needs to write it if that’s how the process works. Then the manager approached and, very rudely, said: “She doesn’t have time to write your order. She can cash you out and you can get back in line and let us know what you want when the chicken’s ready.” (Corporate, run the tapes back) By this point, the line had built back up to 15+ people. Had expectations been properly set — such as informing customers to wait until the chicken was ready before placing their order or getting in line- much of the unnecessary waiting could have been avoided and the situation could have been handled. The AUDACITY was sickening. The store was clearly busy, and I understood that. What I do not understand is being spoken to in such a dismissive and unprofessional manner after doing nothing wrong. The way I was treated was unacceptable. As a manager, speaking to a customer like that reflects poorly on your leadership. The lack of basic courtesy and professionalism was shocking. And Mr. night shift manager, whose name I will obtain and report, I didn't have to match your energy to embarrass you. You embarrassed yourself. Anyone and everyone, avoid this location at all costs. I thank God I am a changed woman. May grace meet you in the measure you offer it to others.
• RW

  Rodrick White

  Feb 5, 2026
  1.0
  I normally don't leave bad reviews but I frequent this location and today was a terrible experience. When I entered the store, I wasn't greeted as I normally am. The young lady that helped me wasn't pleasant to deal with at all, not rude but also not pleasant. When I scanned my barcode for free gauc, she said that it had been used already, I informed her that this was my first time going to the location that day and that it's no way that it could have been used. I'm not upset about the barcode failing to provide my discount but I am upset at the apathy toward the problem. The manager in training did NOTHING to attempt to fix the problem and make the customer happy. I too am in management and you're always supposed to assist with finding a solution. So here are a few examples one, speak to upper management and see if there's a work around, two inform the customer that the barcode has been used but you can use you points on the app, or three ask if you'd like to make another bowl without the gauc since your barcode has already been used but none of those were offered to me. I'm very disappointed in today's visit, hopefully it'll be better the next time I come in.