Chipotle Mexican Grill

3.5
219 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Walzem & I-35 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8206 I-35 North, San Antonio, TX
78239, United States

Hours

Reviews

3.5
219 reviews
5 stars
99
4 stars
33
3 stars
14
2 stars
15
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were friendly and helpful, while others displayed poor attitudes and lack of attention to customers.

Food Quality

Inconsistent food quality reported; issues with undercooked items, small portions, and incorrect orders were common.

Cleanliness

Multiple complaints about the cleanliness of the restaurant, including dirty tables and floors, and unsanitary food preparation practices.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect portion sizes, leading to customer dissatisfaction.

Overall Experience

Overall experiences varied widely, with some customers enjoying their meals while others expressed disappointment and frustration.
  • FJ
    Fanesha Lashay Jones
    Nov 17, 2025
    2.0
    Customer service is key to this type of business. In my opinion, they deserve an "F". No name tags so I can't call them out. A guy and some female at the cutting bored. Obviously being at work was distracting their day. On my 30 minute break went in. Not a single person greeted me. They looked at me and walked away when they came back, they continued to ignore me, even after I asked was someone going to help me. They looked at me like I was crazy Can't blame them, it's management fault. Their fault for choosing to hire people who's only motivation to work is a paycheck. Managments fault for not properly training them in customer service. Managments fault because there was obviously no management anywhere on site supervising their crew. Which goes to prove.. managments fault .Let's not talk about the mess the place was in. They need to fire and rehire the whole crew. They look miserable and walk around touching everything without changing gloves and washing hands. Will NOT be going back there ever again. For what they charge you would think they would do much much better. What a waste of my hard earned $20.00
  • JR
    Jackelinne Roldan
    Nov 16, 2025
    2.0
    Ordered online several times, they sometimes forget what I asked for. It’s not the first time they do this. Very unenjoyable.
  • NV
    Ness Vee
    Nov 13, 2025
    1.0
    DON’T COME HERE. Your burritos look like lil baby burritos. Not worth dining in here, might as well go to a different location. Trust me. 😒. I left to go to a different location.
  • EE
    Eduardo
    Nov 9, 2025
    5.0
    Great people, great management everyone is always so nice when i go never had a bad experience, will definitely be back keep it up!
  • MN
    Maira Nichols
    Nov 7, 2025
    2.0
    Yikes I've never seen a chipotle so unorganized, unsanitary, and messy. There was a lot of cross contamination with other foods because of the mess. Which means there is bad management here, someone needs to go fired.. the workers seem like they miserable working there too.. Almost forgot to mention that they had a paper written saying they had no sour cream or small flour tortillas.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Walzem & I-35 offer?

Chipotle Mexican Grill offers customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill at 8206 I-35 North, San Antonio?

The restaurant is open every day from 10:45 AM to 11:00 PM.