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Chipotle Mexican Grill

3.4
(327 reviews)
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Business Details

7989 Bandera Rd, San Antonio, TX
78250, United States
(726) 262-6014
https://locations.chipotle.com/tx/san-antonio/7989-bandera-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4143
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About

Mexican Restaurant
Chipotle Guilbeau Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7989 Bandera Rd, San Antonio, TX
78250, United States

Hours

Reviews

3.4
327 reviews
5 stars
134
4 stars
52
3 stars
27
2 stars
32
1 star
82

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about stale chips, undercooked rice, and missing ingredients.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and trash overflowing.

Management Concerns

Feedback indicated issues with management, including lack of oversight and poor handling of customer complaints.

Customer Experience

While some customers praised individual staff members for their friendliness, the overall customer experience was negatively impacted by the issues mentioned.
  • BH
    Blue Hernandez
    Feb 17, 2026
    1.0
    for the third time in a row i’ve been missing queso when i order in the drive thru. i genuinely don’t understand why it’s not on my bowl, especially when im paying extra for it and can see on my ticket that i put it there and it wasn’t me. the people that work there have horrible manners and lack respect for the guests. i work in a restaurant, i understand that people suck, but at least pretend like you aren’t miserable.
  • CH
    Crystal Henderson
    Feb 10, 2026
    5.0
    Love the atmosphere here. Customer service is good.
  • SM
    Samuel Munoz
    Feb 4, 2026
    1.0
    I placed a order a few days ago through the doordash app. I am not a doordasher simply a customer BTW. I do that so you could pick up the order through the window drive-thru. Once I arrived to the drive to pick up my order, I told them my name, and the older lady there at the window was very rude. She asked if I was a door dasher, I said no, but I did order my food through the doordash app. She then found my order and asked me my name again, and I told her, she's like are you sure that is your name, as in my name I gave her that's on my order. I said yes, do you need me to show you my ID if you don't believe me. She said no, I'm just trying to make sure your picking up the right order, I said I gave u my name twice and it seems like you think I am lying. This place has horrible customer service and it seems like it just get worse and worse as time goes by.
  • JJ
    Joshua
    Feb 2, 2026
    3.0
    Other costumers where nice. Quiet environment.
  • HO
    Hakim Osman
    Jan 13, 2026
    1.0
    I went to this Chipotle at 9:05 PM even though they close at 11:00 PM, and was told they couldn’t serve me because there “wasn’t much food left.” The employee then told me to order online, but also said she couldn’t guarantee the order would go through. So basically, they wouldn’t serve customers in person and weren’t even confident they could fulfill online orders, almost two hours before closing. If the store is open, customers should be able to order food. This is poor service and bad closing-time management.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Guilbeau Road serve?

Chipotle Guilbeau Road serves customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill on Guilbeau Road?

Chipotle Guilbeau Road is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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