Chipotle Mexican Grill

3.4
316 reviews
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About

Mexican Restaurant
Chipotle Guilbeau Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7989 Bandera Rd, San Antonio, TX
78250, United States

Hours

Reviews

3.4
316 reviews
5 stars
133
4 stars
50
3 stars
26
2 stars
30
1 star
77

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including stale chips, undercooked rice, and small portion sizes.

Customer Service

Mixed reviews on customer service; some praised individual staff members while others reported rudeness and lack of attention.

Cleanliness

Multiple reviews highlighted poor cleanliness, with dirty tables and trash issues being a common complaint.

Availability of Ingredients

Many customers noted that the location often runs out of key ingredients, leading to disappointment.

Order Accuracy

Numerous complaints about incorrect orders and missing items, particularly with online and drive-thru orders.
  • KV
    Kevin Velasquez
    Dec 23, 2025
    1.0
    I hate to give this review but this Chipotle keeps getting worse and worse. 1)the visit before my last visit I wanted some chips and they were stale. I asked for fresh chips and they told me they prep them since the morning, which makes sense why they were so hard. 2)on my last visit i get there at 9pm, mind you a whole hour before they close, and they are out of almost everything. I would understand if it was 9:40-9:45, but a whole hour? That is ridiculous. And its not the first time it happens. The customer service is not the best either. They seem to not care that they are out of food a whole hour before they close and they seem to not care me going elsewhere.
  • RF
    Rachel Faubion
    Dec 22, 2025
    5.0
    Fun location! The team member that helped me was fantastic. 10 out of 10 experience
  • MP
    Madelyn Palacios
    Dec 19, 2025
    1.0
    Rude window worker no greetings and expects a thank you after horrible service .Will not be returning to this location .
  • CL
    Cynthia Luna
    Dec 14, 2025
    1.0
    Muy picoso y muy caro para lo que ofrecen
  • IS
    Isaac Small
    Dec 3, 2025
    3.0
    Trash needs taken out. Every table is soiled. There is a sauce dollop dried onto the pizza pan which they handed me my food on. Every surface i touched was sticky, especially near the wet floor sign. It doesn’t look like they mop the floor at night… just smear the filth out evenly across the floor. It’s so dirty here. I don’t even want to go to the bathroom to wash my hands. I’m just gonna wipe it on my pants.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Guilbeau Road serve?

Chipotle Guilbeau Road serves customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill on Guilbeau Road?

Chipotle Guilbeau Road is open daily from 10:45 AM to 11:00 PM.