Chipotle Mexican Grill

3.4
310 reviews
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About

Mexican Restaurant
Chipotle Guilbeau Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7989 Bandera Rd, San Antonio, TX
78250, United States

Hours

Reviews

3.4
310 reviews
5 stars
131
4 stars
50
3 stars
25
2 stars
30
1 star
74

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, small portions, and missing ingredients.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of attentiveness, and long wait times.

Cleanliness

The restaurant was often described as dirty, with unclean tables and overflowing trash bins.

Order Accuracy

Numerous customers experienced problems with incorrect orders, missing items, and inadequate portion sizes.

Staff Attitude

Several reviews noted that staff members displayed a lack of professionalism and friendliness, contributing to a negative dining experience.
  • VP
    Vibhuti Patel
    Nov 17, 2025
    1.0
    The general manager Daniel Molinar is very rude made my mom cry. Never again here
  • RS
    Rudy Santa
    Nov 12, 2025
    5.0
    This location has been a bit disappointing compared to other Chipotle restaurants in San Antonio. I used to work at Chipotle in College Station, so I understand how things should be done behind the line — and that’s why I’m writing this review with genuine care and respect for the brand. I’ve visited this location a few times since it’s closest to my home, but the food often tastes bland. During my most recent visit, I paid closer attention and noticed what I believe to be the manager (based on his shirt) mixing the white rice with only cilantro — no salt or lime juice. Those two ingredients are essential to Chipotle’s flavor, and skipping them changes the whole experience. To be fair, I thought they might have run out of the ingredients, so I politely asked for a side of lime juice. The manager went to the back and brought out a fresh container, which told me they had it available all along. After adding lime and salt myself, my bowl tasted much better. As someone who’s worked grill before, I know how important it is to take pride in even the smallest details. It only takes a few seconds to make sure the rice is mixed correctly, and it makes a huge difference for customers. That said, the staff was very nice and polite throughout my visit, and I can tell they’re trying to keep things running smoothly. I truly believe this team is capable of great work — they just need to bring a little more attention to those small but important steps. I’ll be coming back, and I’m hopeful I’ll see improvements next time. I know this location can live up to the Chipotle standard. Keep pushing — I’m rooting for you all! — A Loyal Chipotle Customer UPDATE: I had the wrong location. never been to this one, so i bumped it up to a 5 star. sorry for inconvenience. I will visit sometime soon to give an honest review.
  • RE
    Ryan Eid
    Nov 8, 2025
    3.0
    First visit was mediocre as they were out of some things and it was a bit dirty inside. Will try to update if I come back.
  • GH
    Gabriela Huron
    Nov 5, 2025
    1.0
    Ordered my lunch online at 11:45 to be ready at 12:10 . Got here at 1220 it said the order was ready. I get here and it’s not ready. They couldn’t find my order. I only have 30 minutes for lunch. And I spent it the entire time waiting for my food. I won’t order from here again.
  • JK
    J K
    Oct 26, 2025
    4.0
    I go here at least once or twice a week. Usually it’s good and consistent on food quality. Sometimes the rice isn’t cooked thru and the chips are usually either undercooked or burnt. Sometimes they are too rushed to listen to you so if you say “Light cheese” or something they just dump a regular amount. Other than those small issues it’s good.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Guilbeau Road serve?

Chipotle Guilbeau Road serves customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill on Guilbeau Road?

Chipotle Guilbeau Road is open daily from 10:45 AM to 11:00 PM.