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Brand Certified

Chipotle Mexican Grill

3.8
(1445 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Medical District is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4727 Medical Dr, San Antonio, TX
78229, United States

Hours

Reviews

3.8
1,445 reviews
5 stars
723
4 stars
286
3 stars
136
2 stars
89
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional staff, with many experiences highlighting slow service and mistakes with orders.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, stale chips, and incorrect orders, leading to dissatisfaction.

Cleanliness

Customers frequently noted that the dining area was dirty and in need of attention, impacting their overall experience.

Inconsistent Experiences

While some customers had positive experiences with friendly staff and good food, many others reported negative experiences, indicating inconsistency in service and food quality.
  • AM
    Aaron Mendoza
    Feb 14, 2026
    5.0
    This location is better than most in the area so I prefer to come here instead.
  • JR
    Jobie Ryan
    Feb 7, 2026
    1.0
    Ordered through the app and my order wasn’t ready….
  • NM
    Nick Musetti
    Feb 4, 2026
    1.0
    you can make another dressing instead of telling me you’re out because you don’t want to work….. i know you have some in the back. smh
  • PM
    Priscilla Mellon
    Jan 28, 2026
    1.0
    Sad experience. I placed my order and gave the representative my order and in the middle of the order, the manager asked them to do something different which held up my order. In the meantime, the customer behind me was serviced by someone else and skipped around me. Once my order was ready, I had to wait for the person who ordered additional items. I thought the device was very rude and dismissive. In addition, the chicken looked dry as if it was sitting for a long time. Yeah, I will not return nor recommend this location. Basic customer service still impacts where people want to spend their money.
  • DB
    Dylan Baldwin
    Jan 18, 2026
    1.0
    Oh btw they support ICE and the current administration 🤢🤢

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Certified March 01, 2026Yext Knowledge Graph
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