Chipotle Mexican Grill

4.1
850 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle 281 & Bitters is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
190 W Bitters Rd, San Antonio, TX
78216, United States

Hours

Reviews

4.1
850 reviews
5 stars
495
4 stars
158
3 stars
63
2 stars
37
1 star
97

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Customers frequently complained about inconsistent and small portion sizes, often feeling shortchanged for the price.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, with several customers expressing dissatisfaction with their interactions.

Cleanliness

The location was often described as dirty, with reports of unclean tables and food areas, impacting the overall dining experience.

Food Quality

While some customers enjoyed the food, there were numerous complaints about blandness, undercooked ingredients, and food safety issues.

Value for Money

Several customers felt that the prices were too high for the quality and quantity of food received, leading to a perception of poor value.
  • OM
    Orlx M
    Nov 11, 2025
    2.0
    I am regular here and I dread when the manager Torres is on shift. Portions get smaller, food sits longer, lines get longer, I have a poor experience overall. Don’t order online either, I believe this is for all locations but they have a different set of guidelines for to go food overall bad. I understand as a manager your job is to cut cost but not a the cost of your customers.
  • NB
    Neybelin Brines
    Oct 20, 2025
    5.0
    Muy bien
  • JG
    John Gatsby
    Oct 14, 2025
    2.0
    Open the "large" bag of chips. It's mostly chips of a chip amd the bag is large but the contents are small maybe a medium...chips so tiny that when you dip them into the cheese....you're basically dipping your fingers. Freaking sucked. Wasn't a fluke...we purchased 2 bags. The employees serve portion sizes good enough for a 10 year old. Geez people
  • JW
    J Win
    Oct 10, 2025
    5.0
    Great place, easy to find near 281. Just picked up some food and it was very tasty.
  • SD
    Syd Dowling
    Oct 9, 2025
    2.0
    been to this location multiple times, everytime me and my friend go together there's a significant difference in our portion sizes (both get burritos). every single time his has been double my size, at first it was kind of laughable but it's starting to feel purposeful. not to mention, the guy was not friendly at all. food did taste good atleast!

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at 281 & Bitters offer?

Chipotle offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 190 W Bitters Rd, San Antonio?

Chipotle is open daily from 10:45 AM to 10:00 PM.