Brand Certified
Chipotle Mexican Grill
4.1(844 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
190 W Bitters Rd, San Antonio, TX
78216, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(210) 494-0002
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/san-antonio/190-w-bitters-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2754
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle 281 & Bitters is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
4.1
844 reviews
5 stars
488
4 stars
157
3 stars
62
2 stars
39
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Food Quality
Inconsistent food quality was reported, with complaints about small portion sizes, stale chips, and food that lacked flavor.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and floors, contributing to a negative dining experience.
Management Issues
Several customers expressed dissatisfaction with management, citing unprofessional behavior and a lack of effective oversight.
Value for Money
Many customers felt that the prices were too high for the portion sizes and quality of food received.
- CLChris The LegendFeb 4, 20261.0I asked for a water cup and and poured an agua fresca instead, rules are rules I understand; sometimes we get away with it sometimes we don't. I just don't think the manager (older man with glasses) had to scream at me in front of the whole restaurant about it. I didn't scream at him when he gave me a scolding hot tortilla into my bare hands with no warning. I wasn't rude to him when he was handling my bowl with no gloves and his thumb was dipping into my food.
- JAJohn AndrewsJan 9, 20262.0There should be a law against not having white rice on a Friday night at 7:16. Then charging full price for a bowl
- ALAutumn LawsenJan 9, 20265.0This chipotle ALWAYS does me right, you will get that tip because they value they employees, thank you employee with the brown hair and glasses!
- AMAvelina MoralesDec 21, 20251.0Today December 21 at approximately 7:00 pm I came to have dinner with my daughter we got our usual two chipotle bowls There was hardly any chicken as we got the scraps they were able to scrape out the pan then we were told there was no lettuce… both employees looked at me crazy with no empathy or any apology. Literally rude customer service and to top it off the chips were stale . Again no remorse when I lightly complained… never again
- ECEric ChristianDec 16, 20255.0Was double charged for guacamole. When I saw the total the girl realized I was about to ask why it was more than expected. That's when she told me she had double charge me....then proceeded to ask if I wanted the 2nd guacamole? Um, yes I want what I paid for. Of course is food is worth the subpar customer service.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at 281 & Bitters offer?
Chipotle offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 190 W Bitters Rd, San Antonio?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does Chipotle at 281 & Bitters offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options.
How can I place an online order for Chipotle from the 281 & Bitters location?
You can place an order online at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
What is Chipotle's commitment to food quality and sourcing?
Chipotle uses only 53 real ingredients, sourcing from farms that follow humane and sustainable practices, focusing on food without artificial colors, flavors, or preservatives.
Are Chipotle Mexican Grill's services LGBTQ friendly?
Yes, the restaurant welcomes LGBTQ customers and ensures an inclusive environment.
What other dining options are near Chipotle at 190 W Bitters Rd?
Nearby dining options include Black Rifle Coffee Company, Jack in the Box, Taco Cabana, El Bucanero, Big Sam's Grill & Bar, Starbucks, ChurroStar, Burger Boy, Church's Chicken, EZ's Brick Oven and Grill, Sub Zero Nitrogen Ice Cream, Sushi Haya, Los Roberto's Taco Shop, Los Cucos Mexican Cafe, Beijing Restaurant and Gift Shop, and Cappalletti's.
Are there coffee shops close to Chipotle at 281 & Bitters where I can grab a drink before or after my meal?
Yes, nearby coffee shops include Black Rifle Coffee Company, BRCC San Antonio, and Starbucks, perfect for a coffee break before or after visiting Chipotle.
What fitness centers or gyms are located near Chipotle Mexican Grill at 190 W Bitters Rd?
Orangetheory Fitness Bitters is a nearby gym offering fitness boot camps and sports recreation.
Can I use gift cards and credit cards at Chipotle on 281 & Bitters?
Yes, Chipotle accepts gift cards and credit cards for customers' convenience.
Brand Certified Facts from Chipotle Mexican Grill
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