Chipotle Mexican Grill

3.8
928 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle TPC & 281 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
22106 US Highway 281 N, San Antonio, TX
78258, United States

Hours

Reviews

3.8
928 reviews
5 stars
473
4 stars
160
3 stars
67
2 stars
49
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Cleanliness

Many customers reported that the restaurant was dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice and meats, as well as inconsistent portion sizes.

Long Wait Times

Customers frequently complained about long wait times for both in-store and online orders, often exceeding expected pickup times.

Staff Attitude

Multiple reviews pointed out that staff appeared disinterested or unmotivated, impacting overall customer satisfaction.
  • AS
    Adam Silver
    Dec 31, 2025
    1.0
    Food is never fresh. No flavor. And picky on how much they give you.
  • EE
    Edward
    Dec 31, 2025
    1.0
    This store was an absolutely a mess. We got there at 10. One hour before close. The staff was already tearing down the drinks, lemonade, teas etc. all the outdoor umbrellas were on the tables. The kitchen was already done cleaning the grill. They had no meats left but chicken!!! No Chips either! Staff was extremely rude, like we were being a bother to them. Food was absolutely terrible. My order and my friends order was over $60 dollars and everything was terrible. The receipts weren’t working either. So I couldn’t get a receipt. My daughter’s friend wanted more tea but the rude young lady had already emptied it!! It’s 1015! Store still open another 45 minutes. Please, stay away from this location.
  • TB
    Tenell Berry
    Dec 16, 2025
    5.0
    Maryah was very friendly and took care of my needs in a fast pace environment.
  • DM
    David Montoya
    Dec 14, 2025
    1.0
    Absolute WORST customer service I have ever experienced. Last night I went to grab a bite to eat and there were 4 workers at the time. In the 10 minutes I stood in line I literally saw 1 out of the 4 doing most of the work. The other 3 employees were more concerned with charging a cell phone rather than take care of customers. My favorite was the girl who decided her “job” was to hand the cashier the already completed order. On top of this I have had issues with the same employee who audibly made it aware to everyone that she is “happy to be lazy” and gives customers dirty looks if they ask for a simple request. I don’t see how any of these kids have a job. I hope management reads this and discusses who worked on 12/13/25 closing shifts they are terrible employees.
  • CB
    Caroline Bissat
    Dec 5, 2025
    5.0
    It was our first time. Great food, very fresh and tasty

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at TPC & 281 in San Antonio?

The Chipotle Mexican Grill at TPC & 281 in San Antonio is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill at TPC & 281 offer in-store pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services.