Brand Certified
Chipotle Mexican Grill
3.5(902 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
11411 Bandera Rd, San Antonio, TX
78250, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(210) 520-2027
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/san-antonio/11411-bandera-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1071
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Bandera Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
902 reviews
5 stars
382
4 stars
155
3 stars
86
2 stars
62
1 star
217
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty tables, overflowing trash, and a messy food prep area.
Service Quality
There were numerous complaints about rude staff, slow service, and unprofessional behavior from management.
Food Quality
Customers expressed dissatisfaction with food quality, including undercooked rice, stale chips, and inconsistent portion sizes.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing ingredients, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and noted that the food was good when prepared correctly.
- AEAlexandria E.Feb 25, 20265.0Today, I placed an online order for pickup, and everything came out perfectly. The staffing is very friendly, and I got excellent service. I spoke with the Manager, Christin, who was very helpful and professional. I will definitely be coming back. Thank y’all again for this experience!
- BFbdhdg fFeb 24, 20261.0The tables, floor, service area dirty, empty pans piled up, trash can over flowing had to find a place to throw the trash, employees talking to each other while customers in line waiting to place order
- SOSouth Texas OMSFeb 12, 20265.0I learned you have to put catering orders in 24hrs in advance online but I needed to do a last minute order for my office team for following day. Instead I went in person 8pm the night prior and team member was able to take my order for 18ppl. Day of pick up it was ready to go on time. These folks were great at helping me in feeding my crew and thankful they were able to assist. Will def be back to this location (& to order in advance) Thank you Bandera Pointe Location! :)
- SMSteven MorrisFeb 6, 20262.0This place is getting worse every month. They are always out of steak and you have to wait for them to cook more which the workers do begrudgingly it seems. The chips are often stale. The lines are long and it seems like they are never properly staffed.
- RRRicardo RochaFeb 1, 20262.0This is the dirtiest Chipotle I have ever been to. The counters were dirty, the food was mixed in the accompaniments. Just overall terrible.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill on Bandera Road offer?
Chipotle Mexican Grill offers customizable menus including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 11411 Bandera Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Bandera Road provide pickup and delivery services?
Yes, the location offers in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill on Bandera Road?
You can order online through Chipotle's official order website or via their Apple app using the provided links.
What is Chipotle's philosophy about the ingredients they use?
Chipotle prioritizes 'Food with Integrity' by using only 53 real ingredients sourced from farms adhering to humane and sustainable practices without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located relative to nearby landmarks?
It is located at 11411 Bandera Rd in San Antonio, in front of Target and within the Bandera Pointe Shopping Center.
Are there other restaurants near Chipotle on Bandera Road where visitors might dine?
Yes, nearby restaurants include Panda Express, Sushiholic, Crumbl - San Antonio, and Smoothie King for a variety of dining options.
What nearby shopping options are available around Chipotle Mexican Grill at Bandera Pointe Shopping Center?
Shoppers can visit the Bandera Pointe Shopping Center, Target Store San-Antonio-West, GameStop, and Metro by T-Mobile nearby.
Are there health and wellness stores close to Chipotle on Bandera Road?
Yes, nearby options include Total Nutrition, Rock's Discount Vitamins, CBD Relief Care, and Wellness Wagon for health and supplement needs.
Can customers find beauty and personal care services near Chipotle Mexican Grill on Bandera Road?
Yes, nearby beauty services include Nancy's Hair and Nail Spa, Sport Clips Haircuts of Bandera Pointe, and Nancy Hair & Nails Spa.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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