Chipotle Mexican Grill

Reviews

• MS

  Mrs. “Scottie” Scott

  4 days ago
  1.0
  Terrible!! Burnt and salty chicken, hard rice, dirty tables! Left without eating!
• JM

  Jim McKinney

  5 days ago
  1.0
  This location is consistently disappointing. Tables are rarely clean. Meat portions are usually one small scoop. Today they ran out of chicken and were out of coke. How do you not have food and drink when your business is providing food and drink? So I had to get steak. Do you think they offered to let me pay the chicken price even though I didn’t have a choice? Did they tell me they were out of Coke before I bought a drink?
• MB

  masoud berenji

  Nov 15, 2025
  1.0
  Walked in ordered my wife’s food, got a bowl with white rice black beans and the veggies. Pico cheese and lettuce. Got the order payed for it and as they were bagging the food a big brown cockroach came out by the food. And the staff did not do anything. My wife is vegetarian and when we opens the bowl there was steak everywhere mixed with the veggies.
• PJ

  Piyoosh Jaysaval

  Nov 15, 2025
  2.0
  Poor service and rude staff.
• DP

  D P

  Oct 13, 2025
  1.0
  ⚠️ DO NOT EAT HERE ⚠️ This location is unsanitary and unprofessional. On Sunday, October 12, 2025, I ordered food between 2:00–2:10 PM (Transaction #204, 2:13 PM). The store was visibly dirty — tables unclean, trash overflowing, food on the floor, and the drink station was a mess. While my bowl was being made, I saw a female employee step behind the line to eat food, then return without changing gloves and continue handling lettuce and cheese. I waited to confirm she was chewing, then politely raised my concern—but she became rude and defensive immediately. Robert Garcia (listed as "Apprentice" on his card but claimed to be the store manager) escalated things further. Instead of addressing my concern, he defended the employee and mocked me, saying, “If you don’t have money to pay for your food, just say that.” That comment alone shows complete lack of professionalism. My family owns a law firm in San Antonio, money will never be an issue. He is clearly more concerned with covering for coworkers than maintaining basic food safety. This is a serious health violation, and the behavior of the staff was hostile, immature, and unacceptable. I've submitted a formal survey and will be reporting this further. Robert Garcia is a liability — to this location, to customers, and to the company. Chipotle already has a history of food safety issues. Roberts insults on guests, as well as actions prove he is a liability, as well as unfit to manage a business.

Frequently Asked Questions About Chipotle Mexican Grill