Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Westover Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,366 reviews
5 stars
621
4 stars
229
3 stars
134
2 stars
83
1 star
299
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Customers reported issues with food quality, including undercooked rice, stale chips, and old ingredients.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions noted by several customers.
Portion Sizes
Many customers complained about small portion sizes, especially when paying for extra toppings.
Management Issues
Reviews indicated poor management practices, including lack of stock and inadequate staff training.
- CACrystal AmadorNov 14, 20252.0We came to this location because it was on the way home. We got there about 920pm and they close at 11pm. The girl started making our bowls and then when we asked for sour cream she said they didn't have any. I would have appreciated if we were told at the beginning before they made the bowls. We felt obligated to get the bowls she already began putting together and no apology was given. The girl seemed to have attitude about it. I am never going back to this location ever again. It just seemed like they didn't care. We spent a lot of money and didn't even get what we were wanting. So sad that people don't know how to provide great customer service anymore.
- VAVanessa ANov 9, 20255.0Came here to pick up lunch. Ordered online, we arrived a few mins passed our pick up time but the food was ready when we got there. Everything was in the bag, the food was tasty. The new chimichurri sauce was really flavorful and good! I've only been to this chipotle twice this year, both times the food was really good. Rice was perfectly cooked, everything tasted pretty fresh. I'll definitely come back.
- PCPrasath CSNov 6, 20251.0Whenever I go to a Chipotle, i compare it with this location for bad service. . Overall, Chipotle has been receiving increasingly negative reviews, Your stock performance reflects that downward trend, but this location is especially bad. The current service model doesn’t seem to be working anymore. Many employees behind the counter appear disengaged and tend to serve minimal portions, making it uncomfortable for customers to ask for what feels like a fair quantity for the price. Half a scoop of beans or just a few "vegetable" strips doesn’t justify the cost. While the model assumes customers will ask for more, many simply won’t and they likely won’t return either. Chipotle has become a victim of expectations that don’t align with its current pricing.
- AGAlejandra GalvanNov 5, 20251.0First of all very clean and polite atmosphere very nice crew!! But the cashier maria was very rude she had at attitude with me and she threw my change on the counter and she didn’t even say thank you & rolled her eyes at me. I’m so sorry but she needs to get fired lol because with her there i gave this chipotle 1/5 raiting.
- CAClarissa AlmarazNov 1, 20255.0Been coming here for over 10 years & this place hasn’t failed me once. Great attitude, order is always right, and great place to grab a bite. I recommend :)
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Westover Marketplace?
Chipotle Mexican Grill at Westover Marketplace is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in San Antonio?
It is located at 8227 State Highway 151, in Bexar, San Antonio, TX 78245, in front of Target and next to AT&T and Starbucks.
Does this Chipotle location offer order pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle Mexican Grill at Westover Marketplace?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
What kind of food does Chipotle Mexican Grill serve and what is their food philosophy?
They serve customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients without artificial additives, focusing on sustainability and humane farming practices.
Does Chipotle Mexican Grill at Westover Marketplace accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering as well as catering delivery services.
Is the Chipotle at Westover Marketplace LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
Which nearby places can I visit before or after dining at Chipotle?
You can visit the nearby Starbucks for coffee, check out AT&T for mobile services, or shop at the clothing stores like Catherines and Avenue located nearby.
Are there other dining options near Chipotle Mexican Grill at Westover Marketplace?
Yes, nearby dining options include Freebirds World Burrito, Panda Express, Twin Peaks Restaurants, IHOP, McAlister's Deli, Schlotzsky's, and MOD Pizza.
How can the nearby Bank of America Financial Center and ATM be convenient for Chipotle customers?
Customers can conveniently access banking services or withdraw cash nearby at the Bank of America Financial Center and ATM located close to Chipotle at Westover Marketplace.