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Brand Certified

Chipotle Mexican Grill

3.4
(1595 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Huebner Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11745 W Interstate 10, San Antonio, TX
78230, United States

Hours

Reviews

3.4
1,595 reviews
5 stars
658
4 stars
257
3 stars
124
2 stars
127
1 star
429

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Portion Sizes

Many customers complained about consistently small portion sizes, feeling shortchanged for the price paid.

Cleanliness

The restaurant was frequently reported as dirty, with unclean tables and food areas.

Food Availability

Customers noted that the location often runs out of key ingredients, impacting their ability to order desired items.

Management Issues

Several reviews pointed to ineffective management, with staff appearing unhappy and unmotivated.
  • AG
    Adonis Guerra
    3 days ago
    1.0
    Rice was hard, place is just dirty. There's way too many staff here for the place to look the way it does. Staff is nice, but food and atmosphere have been better.
  • TB
    Triniti B
    Feb 24, 2026
    1.0
    I came to get a bowl and the girl asked if white rice was okay and i asked if i can wait for brown as i saw the gentleman in the back making it. as i was in the middle of saying that she rolled her eyes and looked back at the guy waiting. I tried getting her attention to apologize and said the people behind me can go ahead and I can wait. She ignored me twice when I was trying to tell her that. After that the gentleman next to her took over to finish my bowl although he was nice he gave me the smallest proportion ive ever gotten of steak so I had to agree to double steak to get a decent size which fine I guess if I have too. But that girls attitude ruined my whole experience wont be coming back to this one.
  • MM
    Macie Morris
    Feb 23, 2026
    2.0
    My friend said “did you even get rice?” To pay 13$ for this and get less than 1/2 a bowl is honestly craaaaazyyyy.
  • ED
    Esther Daramola
    Feb 7, 2026
    1.0
    this is by far the worst chipotle I have ever been to. The workers are so miserable and hate their job every time I come here it’s a struggle to get my order together Whether it be through the online or in person. This is the closest chipotle near me so I suck it up but honestly, I’m so tired of it and I’m gonna start driving further out. There’s a black girl with the Afro thats dyed has the worst attitude always, there’s never been a time that I come in there in the evening and her attitude isn’t disgusting. She’s absolutely miserable and takes it out on customers for whatever reason I understand times are tough, but it’s literally not. My force go get a new job she needs to be fired. But she’s not the only one today I went in and a Hispanic presenting girl didn’t mind ball and absolutely rushed through it. I’m having to yell things three times cause she’s so worried about moving onto the next thing she’s not getting what I want. I wasn’t asking for extra chicken I wanted extra corn, sour cream, and light salsa, and even as I was deciding which salsa I wanted, she repeated and kept repeating the spice levels of each one Like I was just dumb there were maybe two people behind me. It takes nothing to allow someone a couple minutes to think about what they really want. It’s my food at the end of the day. Overall, this location just really sucks. They need to hire people with better attitudes and improve company morale because this is ridiculous.
  • JC
    Jonas Clark
    Feb 2, 2026
    1.0
    Horrible pick-up experience. Staff will ignore you, including the manager. Didn't even know that was the manager standing there while the staff were struggling to give an update. On that note, don't go during lunch if you're white. The manager will dismiss you in order to help and converse with hispanic customers, and then refuse information for raising the issue with Chipotle, instead verbally attacking you more. I've already raised this with the delivery service, but deserves to be here too.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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