Chipotle Mexican Grill

3.2
536 reviews
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About

Mexican Restaurant
Chipotle Brooks City Base TX is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3155 SE Military Dr, San Antonio, TX
78223, United States

Hours

Reviews

3.2
536 reviews
5 stars
211
4 stars
70
3 stars
54
2 stars
34
1 star
167

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold, undercooked rice, old lettuce, and foreign objects found in meals.

Service Speed

Many reviews highlighted long wait times due to understaffing, with customers expressing frustration over slow service during busy hours.

Cleanliness

The restaurant was often described as dirty, with complaints about unclean dining areas and food preparation stations.

Portion Sizes

Numerous customers felt that portion sizes were inadequate for the price, with many noting they received less food than expected.

Staff Attitude

While some customers praised the friendliness of the staff, others reported rude behavior and a lack of professionalism from employees.
  • LO
    LUIS onofre
    Nov 17, 2025
    4.0
    Chipotle, pues la comida normalmente está buena de vez en cuando que yo creo está algún cocinero disque saludable y no le pone sal a las cosas, pero no siempre algo que sí. No me gusta, es que casi siempre están sucias las mesas, no las limpian seguido
  • AA
    Anthony Alcantar
    Nov 11, 2025
    1.0
    Place is dirty do not go to this location, and we told manger about how dirty the tables were and she didn’t do anything about it, she’s very rude and needs another job if she doesn’t like it here
  • LT
    Lori Tori
    Oct 30, 2025
    3.0
    The food was okay but I ordered a burrito and the rice was crunchy and the meat, beans, and rice were cold.
  • TS
    Taniece Starks
    Oct 29, 2025
    1.0
    I visited this location yesterday evening and waited in line for about 20 minutes because only one employee was working the dining area. The other employee was working the pickup drive thru. I didn’t mind waiting she was doing her best to work quickly. Then a few more employees came in around 9:30. Once it was my turn the gentleman making my order told his coworker he needed more lettuce. When I went to add lettuce to my order the lettuce looked old, brown, and nasty. I asked “ Can I have different lettuce? this lettuce looks old and nasty” He tried to mix it around but the entire bin looked flat, nasty, and old. He agrees and says “Your right it does, let me grab some from the other station”. As he goes to get different lettuce I hear a girl say “tell her all the lettuce looks like that”. I was disgusted. The gentleman still tried to be helpful and said “let me check in the back” and the same girl stops him and says “we don’t have anymore she’ll just have to get that lettuce” I asked for her name and the employees were afraid to give me her name saying they didn’t want to get in trouble because she was the manager, they wanted to ask first if it was okay to give her name. Finally they said her name was Desenia and she was in the phone so she couldn’t speak with me. So unprofessional. I almost wanted to leave the food and go elsewhere but I had now been in this store for about 30 minutes trying to order my food. I was disgusted by that nasty old lettuce they tried to give me and even more disgusted at the “manager”. If I could give negative tarts I would!!!
  • SS
    Stephen
    Oct 11, 2025
    4.0
    Not gonna lie...my coworkers and I were pleasantly surprised. In the west coast, Chipotle is dogwater and expensive. This Chipotle was actually decently priced and gave decent portions. Rice was seasoned and cooked properly. Meat was actually cooked properly and seasoned. My only gripe is when I asked for double meat. When they ran out of barbacoa after 1 1/4 scoops, they still charged me for double meat. The barbacoa container was replaced with a full one for the next customer behind me. Would have been nice to have the protein portion corrected or at least not be charged for the double scoop. Overall though it was a good experience.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Brooks City Base TX offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at 3155 SE Military Dr?

Chipotle is open every day from 10:45 AM to 11:00 PM.