Inconsistent food quality reported, with some items being overcooked, salty, or improperly prepared, while others were praised for freshness and taste.
Customer Service
Mixed reviews on customer service; some employees received high praise for friendliness and helpfulness, while others were criticized for rudeness and lack of attentiveness.
Cleanliness
Multiple complaints about cleanliness, including dirty dining areas and unsanitary food handling practices.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect preparations.
Overall Experience
While some customers had positive experiences and enjoyed the food, many expressed dissatisfaction with service, cleanliness, and food quality, leading to a reluctance to return.
JU
Juan Urrutia
Oct 19, 2025
1.0
Chicken wings were over cooked (burnt) and very salty, couldn't eat because not one but all were fried dried and disgusting
NN
Nathaniel
Oct 18, 2025
5.0
Let me start by saying this food was delicious 😋. I was starving from a long shift at work and to get food like that hit the spot good. The person that took my order was Joseph, and man was he nice, respectful, and helpful. He even helped me pick out what flavor I should get for my wings. I got the number 3 and was not disappointed. Honestly he should get a raise or promotion. He is a wonderful guy, hope he is there when I go again, he is for sure my go to man. EVERYONE GO TO JOSEPH TO ORDER. Thank you again I will for sure be going back to this wonderful Charley's
SE
SCA Email
Sep 22, 2025
5.0
They did a great job. Good to see employees that care!
SB
Shawnzie Boy
Sep 16, 2025
3.0
I always usually have a good experience at this Charlie's however I went in today, 9/16/2025, and a lady was working the front was on her cellphone while working the register. I had ordered an Ice-cream cone and I was watching her touch money, her cellphone, and her face it kinda grossed me out because all I orderd was an Ice-cream cone and she touched the rim of the cone instead of the paper, I usually eat the cone, just not this time.
JD
Jorge Dorantes
Aug 13, 2025
1.0
Came to pick up an uber eats order and they said order was missing. Wasted my time & gas.