Went there a few days ago and the customer service was horrible waited 30 minutes for a sandwich and the person on the grill was saying " I don't understand why people always complain when we are busy they can just go somewhere else" and the manager had the worst attitude and when I asked to speak to someone higher they couldn't give me any information
EM
Elizabeth MP
Jan 3, 2026
1.0
I put my order in and the workers were nice but there was a lady I think she was the top manager was very rude to the workers. They got the order wrong. They took forever to remake my order. Then I overheard the manager down talk her employee who was asking for a break. She was telling her she didn't deserve the break.... something about working 12 hours and no break. Man, I wouldn't want to work here and get treated like your nothing. So rude and disrespectful place...I would not give my money to establishment that can't respect their employees. They deserve better treatment. By the time I did get my order I was didn't even want it. So you are better going somewhere else to eat in the mall then here.
KD
Kathi Dufficy
Dec 27, 2025
1.0
Placed an order for a sandwich and it took 40 minutes so far and we still have not received our food. The lady at the cash register said it’s because everybody is new. We think it’s because the manager doesn’t know how to manage all five people to do multiple functions. This is pathetic.
VA
Victor Aguirre
Oct 18, 2025
1.0
Server Allan Lopez Garcia was unpleasant. Did not tell me they were out of tomatoes until after he handed me my order. He seemed annoyed when I asked him for tobasco sauce which they were completely out of. I get far better service at McDonald's, which should not be the case given your prices. Overall, surprisingly poor service. Will not return.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Ingram Park Mall?
Charleys Cheesesteaks is open Monday to Thursday from 10:00 AM to 8:30 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer delivery service as all delivery hours are closed every day.
Is there a drive-through option available at Charleys Cheesesteaks?
No, drive-through is not available since all drive-through hours are closed.
Can I pick up my order from Charleys Cheesesteaks?
Pickup service is not available since all pickup hours are closed every day.
Is takeout available at Charleys Cheesesteaks?
Takeout service is currently not available as all takeout hours are closed every day.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
It is located at 6301 NW Loop 410, Space VC07, San Antonio, TX 78238, USA, inside Ingram Park Mall.
What popular stores can I visit near Charleys Cheesesteaks at Ingram Park Mall?
Nearby shopping options include Mojave Fine Jewelry, Payless ShoeSource, SB Haberdashery, Mega Furniture, Aldo, Lids, G by GUESS, and H&M.
Are there other food options near Charleys Cheesesteaks in Ingram Park Mall?
Yes, you can find Auntie Anne's pretzels, Woops! macarons and desserts, Starbucks coffee shop, Sabor De Sanchez Mexican restaurant, Pretzelmaker bakery, and Marble Slab Creamery ice cream.
What entertainment and services are available near Charleys Cheesesteaks?
Nearby you can enjoy video game rentals and arcade at Ingram Park Mall itself, visit the beauty salon Brow N Lash Bar, get a haircut at House of slay barber, or shop for toys at USA Toy Factory and GameStop.