Many customers reported rude and unhelpful staff, with several instances of poor service experiences.
Food Quality
While some customers enjoyed the food, others found it bland or poorly prepared, with complaints about portion sizes and taste.
Speed of Service
Some reviews highlighted fast service, especially during busy times, while others experienced long wait times.
Cleanliness
There were complaints about unsanitary conditions in the grill area, affecting the overall impression of the establishment.
LH
Lori Harvey
Nov 24, 2025
1.0
Terrible customer service.
QJ
Quentin Carter Jr
Nov 24, 2025
1.0
Asked for a cheese fry with the cheese on the side for my toddler and the front counter groundhog built tarter teeth attendant argued the cup of cheese is the same amount as if you order cheese fry and not.thetes no way a cheese fry gets the same amount as a tiny cup of cheese.i hope y’all kept her teeth and lack of weights on the counter 🥲
WW
wiligardw
Sep 29, 2025
1.0
Awful service employees are rude, sandwich was extremely salty and they took so long just because the did not check if the order was already out Wich it was if you are spending your money you expect better not worth it
FA
fela arce
Sep 20, 2025
1.0
Meh! I remember Charleys when it was good. I hadn't been in a while. One visit and I'm reminded as to why. It was gross. Thankfully the portion is way smaller. What is going on with the fries? Those got thrown in the trash also.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at North Star Mall?
Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery or drive-through service?
No, Charleys Cheesesteaks at North Star Mall does not offer delivery or drive-through service; these services are closed every day.
Can I order takeout or pickup from Charleys Cheesesteaks?
No, currently Charleys Cheesesteaks does not offer takeout or pickup services; all takeout and pickup hours are closed.
What is the address of Charleys Cheesesteaks at North Star Mall?
The address is 7400 San Pedro Ave., Ste. #8, San Antonio, TX 78216, USA.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where can I find more information or view the menu for Charleys Cheesesteaks?
You can visit their website at https://order.charleys.com/menu/north-star-mall/ for the menu and more details.
What popular stores are near Charleys Cheesesteaks in North Star Mall?
Nearby stores include Dallas Cowboys Pro Shop, Todo En Fajas, Shapers North Star Mall, Invicta Store, Fossil Store, and Tilly's.
Are there any parking facilities near Charleys Cheesesteaks at North Star Mall?
Yes, there is a Parking Lot/Parking Garage available at North Star Mall, making it convenient to visit Charleys Cheesesteaks.
What other food and dessert options are available near Charleys Cheesesteaks at North Star Mall?
Near Charleys Cheesesteaks, you can find Haagen Dazs for ice cream and Auntie Anne's for bakery snacks and fast food.
Are there any entertainment or shopping attractions nearby for visitors to North Star Mall?
Visitors can enjoy shopping at various stores like Go! Calendars, Toys & Games, and cultural experiences at The Trendy Shop, a modern art museum nearby.