Feedback on customer service is mixed, with many reports of rude staff and poor service, although some customers praised specific employees for their friendliness and willingness to help.
Food Quality
Food quality is inconsistent; while some customers enjoyed the cheesesteaks and fries, others found the food bland or poorly prepared.
Speed of Service
Service speed received positive remarks, with many customers noting quick order fulfillment, especially during busy times.
Value for Money
Customers expressed concerns about pricing, with some feeling that the portion sizes did not justify the cost.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the grill area, suggesting a need for better management oversight.
WW
wiligardw
Sep 29, 2025
1.0
Awful service employees are rude, sandwich was extremely salty and they took so long just because the did not check if the order was already out Wich it was if you are spending your money you expect better not worth it
FA
fela arce
Sep 20, 2025
1.0
Meh! I remember Charleys when it was good. I hadn't been in a while. One visit and I'm reminded as to why. It was gross. Thankfully the portion is way smaller. What is going on with the fries? Those got thrown in the trash also.
GS
Gaby Santibáñez
Sep 12, 2025
4.0
Ice tea is with refill
JR
Jessica Reno
Aug 16, 2025
5.0
Fast service and satisfied my craving for a chicken Philly
JN
Josh Niday
Aug 10, 2025
2.0
Decent food but the staff were extremely rude and commanding
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at North Star Mall?
Charleys Cheesesteaks is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery or drive-through service?
No, Charleys Cheesesteaks at North Star Mall does not offer delivery or drive-through service; these services are closed every day.
Can I order takeout or pickup from Charleys Cheesesteaks?
No, currently Charleys Cheesesteaks does not offer takeout or pickup services; all takeout and pickup hours are closed.
What is the address of Charleys Cheesesteaks at North Star Mall?
The address is 7400 San Pedro Ave., Ste. #8, San Antonio, TX 78216, USA.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where can I find more information or view the menu for Charleys Cheesesteaks?
You can visit their website at https://order.charleys.com/menu/north-star-mall/ for the menu and more details.
What popular stores are near Charleys Cheesesteaks in North Star Mall?
Nearby stores include Dallas Cowboys Pro Shop, Todo En Fajas, Shapers North Star Mall, Invicta Store, Fossil Store, and Tilly's.
Are there any parking facilities near Charleys Cheesesteaks at North Star Mall?
Yes, there is a Parking Lot/Parking Garage available at North Star Mall, making it convenient to visit Charleys Cheesesteaks.
What other food and dessert options are available near Charleys Cheesesteaks at North Star Mall?
Near Charleys Cheesesteaks, you can find Haagen Dazs for ice cream and Auntie Anne's for bakery snacks and fast food.
Are there any entertainment or shopping attractions nearby for visitors to North Star Mall?
Visitors can enjoy shopping at various stores like Go! Calendars, Toys & Games, and cultural experiences at The Trendy Shop, a modern art museum nearby.