Numerous customers reported slow and inattentive service, with long waits to be seated and for food to arrive.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, and improperly prepared dishes.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Positive Staff Experiences
Some customers praised specific staff members for their excellent service, indicating that there are capable employees despite overall issues.
Management Concerns
Multiple reviews mentioned poor management and lack of organization, contributing to negative dining experiences.
CA
Christopher Alv
1 day ago
2.0
It took just under half an hour to get my food and it wasn't busy at the moment. I had to remind the bar tender to check on the food. When it got there, the Philly bread was charred and the meat/cheese was cold in the center. The remake was better, but this wasn't the first time my food was forgotten about. Very disappointing, and they don't bother to credit you in any kind of way.
SM
Saul Martinez
2 days ago
2.0
Only plus about this place is the atmosphere. The service was horrible. Very slow and the order was wrong. My son in law ended up canceling his order as it was wrong. My fries were somewhat stale. I didn't put a star on the service as it was horrid. Only two ppl were waiting tables, took forever for us to place our order and then it was wrong. Management was nowhere in sight. My burger was good but that's the only thing that was okay
XU
XBG4M3R4LIF3 (Uknowxthexname)
2 days ago
1.0
Had a placed order online it was ready when I got there it was sitting behind the counter for 15 to 20 min. Before they got arround to helping me i tried to get there attention repeatedly they ignored me then when the manger got around to me she argued with me saying I need to be patient and wait behind the counter I was in between desperately trying to get some one attention they were not that busy when I got there it was maybe a like 10 people eating there at the time management is rude and argumentative.
TO
The Truth only
Jan 4, 2026
1.0
The wait is ridiculous. I ordered online and purposely took my time driving over so my order would be ready. It ended up taking almost an hour for my food to come out. I was repeatedly told “6 minutes,” which turned into another 15 minutes on top of the original 45. When I asked again, I was told they were about to take out the wings. Finally, when I received my order, the food was cold. To make it worse, the order wasn’t even large, just 20 wings with fries and one small cauliflower.
DC
darilyn clewies
Dec 22, 2025
1.0
Went in here lastnight to get some wins and I haven’t been to this place in years and I won’t be going back. There was no one in there we got sat down right away then no one came to us for about 20 mins there was a waitress that waited on ppl right next to us but nothing was said to us. We were about to go to 54th when our waitress came out and said she was in the bathroom and nobody told her she had a table so then we ordered drinks, water with lemon and margarita. She comes back and says there’s no margarita. She comes back about 15 minutes later for us to order food, we order our food then she comes back and says there’s no beef for the Philly cheesesteak. There’s only chicken. At this point I really wanted to leave. my guy ordered chicken strips and fries. I got 10 wings and fries. My fries had no seasoning they weren’t hot so I sent those back. My wings were overcooked and not hot.I will never go there again. the service was horrible. The wait was long for an empty restaurant and the food wasn’t good. So many other great places to get good food in this city
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings serve?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings in 26 different sauces and seasonings.
Where is the Buffalo Wild Wings located in San Antonio?
It is located at 5411 West 1604 North, San Antonio, TX 78253, USA.
What are the operating hours of Buffalo Wild Wings?
Buffalo Wild Wings is open Monday through Thursday from 11:00 AM to midnight, Friday and Saturday from 11:00 AM to 2:00 AM, and Sunday from 11:00 AM to midnight.
Is Buffalo Wild Wings open on weekends?
Yes, Buffalo Wild Wings is open on weekends with hours from 11:00 AM to 2:00 AM on Friday and Saturday, and 11:00 AM to midnight on Sunday.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant along with being a sports bar and chicken wings restaurant.
What is the main phone number to contact Buffalo Wild Wings?
You can reach Buffalo Wild Wings at +1 210-520-4127.
Are there any nearby places to visit after dining at Buffalo Wild Wings?
After your meal, you can visit nearby places like The Shops at Alamo Ranch for shopping, Barnes & Noble for books and coffee, or enjoy a treat at Baskin-Robbins ice cream shop.
What other dining options are near Buffalo Wild Wings?
Nearby dining options include Freddy's Frozen Custard & Steakburgers, BB's Tex-Orleans for Cajun and seafood, Olive Garden for Italian cuisine, and Peter Piper Pizza for pizza and wings.
Are there any fitness or wellness centers near Buffalo Wild Wings?
Yes, Texas Fit Chicks gym and Massage Envy Alamo Ranch spa are located nearby for fitness and wellness needs.
Can I find electronics or shopping stores near Buffalo Wild Wings?
Yes, nearby stores include Best Buy for electronics, Geek Squad for computer repair services, AT&T Store for mobile phones, and Michaels Stores for arts and crafts supplies.