Numerous customers reported long wait times for seating and service, with many experiencing unresponsive or rude staff.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, or improperly prepared items, leading to dissatisfaction.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions in the dining area.
Management Concerns
Feedback indicated issues with management, including poor organization and lack of effective communication during busy times.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed certain menu items.
LP
Lisa Patel
5 days ago
1.0
If I could give a 0 for the review I would.
Ordered cauliflower wings online, their phone doesn’t go through. Said it would be ready at 9 and I went at 9:15 it wasn’t ready after waiting 35 mins.
The staff were extremely rude.
On top of that, the cauliflower wings tasted so bad as if they had fried the same ones 5 times in the same oil to reheat it up, I have videos of oil coming out and I couldn’t eat it bc of how nasty it was.
This is extremely frustrating. They won’t pick up the phone calls. Order wasn’t ready. And my phone was refried 10 times.
SJ
Sharon Jones
Nov 17, 2025
2.0
Came in for my favorite BLT sandwich for lunch to find it's been discontinued. So sad. So I gave the Southern Fried Chicken Sandwich a try. Again so sad. I was expecting maybe a hand breaded chicken breast sandwich but no luck. Instead it was a frozen thin overcooked chicken Patty. The bun was previously toasted but now cold. There was no sauce on the bread and the supposed coleslaw garnish was tasteless and dry, not Tangy the way a good Southern coleslaw should be. The chicken patty was hot but overcooked and dry with melted cheese dripping everywhere and hard to chew. I would not suggest this sandwich to anyone as it just had zero flavor, zero tang, and zero appeal. Guess I'll stick with the bacon burger
MM
Michael Mendoza
Nov 12, 2025
1.0
Our recent visit to this Buffalo Wild Wings was hands-down one of the worst dining experiences we’ve had in years.
The men’s restroom was absolutely disgusting—filthy floors and countertops, reeking of urine. It was worse than many gas station restrooms I’ve seen.
The food was awful. I ordered traditional buffalo wings that were dry and flavorless, and my wife’s dish (fries or something else) was clearly altered; the manager confirmed the recipe had changed. I tried it—gross. It was a complete disappointment.
Our table was sticky and dirty, trash was on the floors, and the overall restaurant felt neglected. Our server was doing their absolute best under clearly impossible conditions, and we made sure to tip accordingly, but the rest of the staff seemed uninterested in helping.
Most frustrating of all, the manager we spoke to didn’t care at all. He showed zero concern, zero effort to make anything right, and left us feeling completely ignored.
Buffalo Wild Wings is not immune to inflated prices, but if they aren’t going to maintain high food quality, it’s simply not worth it. They won’t be getting my business again.
This is not how any restaurant should operate. Filthy restrooms, subpar food, dirty tables, unhelpful management—it’s a total failure. I would not recommend this location to anyone and will never return.
KW
Kelli Wright
Nov 12, 2025
5.0
A lot of places was not happy about Veterans Day. But you guys showed out! The waiter was so nice and made sure my husband had his free meal. Everything was great. Thank you for showing love to the Veterans❤️
KR
Katherine R
Oct 23, 2025
1.0
Horrible service. October 23, 2025. Girls up front watched a whole line form at the entrance with no initiation to call hostess or tell us that it’ll be a minute. Instead they were worried about a decoration on sticking. They just be hiring anybody. We had to leave after 15min of just WAITING up front. Can’t find a buffalo wild wings with good service ANYWHERE
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings serve?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings in 26 different sauces and seasonings.
Where is the Buffalo Wild Wings located in San Antonio?
It is located at 5411 West 1604 North, San Antonio, TX 78253, USA.
What are the operating hours of Buffalo Wild Wings?
Buffalo Wild Wings is open Monday through Thursday from 11:00 AM to midnight, Friday and Saturday from 11:00 AM to 2:00 AM, and Sunday from 11:00 AM to midnight.
Is Buffalo Wild Wings open on weekends?
Yes, Buffalo Wild Wings is open on weekends with hours from 11:00 AM to 2:00 AM on Friday and Saturday, and 11:00 AM to midnight on Sunday.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant along with being a sports bar and chicken wings restaurant.
What is the main phone number to contact Buffalo Wild Wings?
You can reach Buffalo Wild Wings at +1 210-520-4127.
Are there any nearby places to visit after dining at Buffalo Wild Wings?
After your meal, you can visit nearby places like The Shops at Alamo Ranch for shopping, Barnes & Noble for books and coffee, or enjoy a treat at Baskin-Robbins ice cream shop.
What other dining options are near Buffalo Wild Wings?
Nearby dining options include Freddy's Frozen Custard & Steakburgers, BB's Tex-Orleans for Cajun and seafood, Olive Garden for Italian cuisine, and Peter Piper Pizza for pizza and wings.
Are there any fitness or wellness centers near Buffalo Wild Wings?
Yes, Texas Fit Chicks gym and Massage Envy Alamo Ranch spa are located nearby for fitness and wellness needs.
Can I find electronics or shopping stores near Buffalo Wild Wings?
Yes, nearby stores include Best Buy for electronics, Geek Squad for computer repair services, AT&T Store for mobile phones, and Michaels Stores for arts and crafts supplies.