Buffalo Wild Wings

3.4
1905 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
18410 US Highway 281 North, San Antonio, TX
78259, United States

Hours

Reviews

3.4
1,905 reviews
5 stars
705
4 stars
416
3 stars
210
2 stars
129
1 star
445

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted consistently poor service, including long wait times for orders and inattentive staff.

Cleanliness

Customers reported unsanitary conditions, particularly in the bathrooms, which were described as dirty and poorly maintained.

Food Quality

Many patrons expressed dissatisfaction with the food, citing cold dishes, incorrect orders, and overall poor quality.

Staffing Problems

Several reviews mentioned that the location is often understaffed, leading to delays and a lack of customer service.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and attentiveness.
  • GR
    Gabriele Ramirez
    Nov 7, 2025
    1.0
    Traditional wings and boneless were so tiny don’t come eat here just go to wingstop, food won’t come out cold and miniature size. We complained and the manager didn’t even come to address the issue. Don’t waste your money here. My family member had to sit without food because of how bad it was.
  • SA
    Sanjida Afroz
    Nov 3, 2025
    1.0
    Customer service is AWFUL!! I had to ask 3 times to correct my bill…! Got a free burger that they post at their front door and online but seems like nobody knows about it. Then they add bills for 3 large drinks that we didn’t even order! Looks like I must have to check the bill and do my math before pay, & 3 times:(
  • VP
    Victoria Pike
    Nov 1, 2025
    4.0
    This would have been a 5 star review but your bathrooms are like entering the Nether in Minecraft. I dont know that a professional cleaning would do the trick, a full remodel is needed. Apart from the overall cleanliness we had a waitress in training (Peyton) who I would have thought had been here for a while. She was awesome and even caught a food discrepancy prior to bringing the food to the table <3
  • AA
    Ashton
    Oct 26, 2025
    1.0
    went in on Thursday 10/23 and was appalled by what I saw. Staff was sitting at a table with snacks and drinks and only one employee was actually working (the bartender). While the bartender was very attentive to her bar and was working hard, the rest of the staff didn't even bat an eye to help or check in on the restaurant. Manager was sitting down as well with an infant and distributed outside snacks and drinks to staff and never once came by to check on the bar side. After asking the bartender what was going on, I was told that this behavior happens a lot. I found it interesting that the only employee that was actually doing their job was the only one that wasn't rewarded. Disgusting behavior on the managers part.
  • JP
    J P
    Oct 21, 2025
    1.0
    DO NOT under any circumstances should you ever visit or order from this location. The location is filthy and severely understaffed. I dealt with a young lady at the register who did her best but wasn't trained properly. The order was overcharged and when I tried to contact the manager by telephone he was too busy to answer the phone (they hung up twice when I asked for the manager). I finally got his name "Gino" and will speak with corporate to get answers. YOU HAVE BEEN WARNED.

Frequently Asked Questions About Buffalo Wild Wings

What are the opening hours of Buffalo Wild Wings in San Antonio?

Buffalo Wild Wings in San Antonio is open Monday through Thursday and Sunday from 11:00 AM to midnight, and on Friday and Saturday from 11:00 AM to 2:00 AM.

Where is Buffalo Wild Wings located in San Antonio?

It is located at 18410 US Highway 281 North, San Antonio, TX 78259, USA.