Numerous reviews highlighted extremely slow service, with long wait times for food and drinks, and staff being inattentive or unhelpful.
Food Quality
Customers reported inconsistent food quality, with complaints about cold, overcooked, or incorrect orders, as well as small portion sizes.
Cleanliness
Several reviews mentioned poor cleanliness, particularly in restrooms, which were described as dirty and unkempt.
Management Concerns
Feedback indicated a lack of effective management, with issues such as understaffing, poor training, and inadequate responses to customer complaints.
Positive Staff Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and attentiveness, suggesting that there are capable employees within the team.
KJ
Keri Jones
3 days ago
1.0
On vacation and stopped to watch the bears game. Ordered all of our wings and we all wanted boneless. Very clear. She stayed sides came with it but they didn’t and we didn’t know. So she up charged us. She added random drinks to our bill that weren’t ours. Once the food came out- the majority of our wings were wrong and they wouldn’t fix it. Don’t come here.
MC
Manuel Castro
Jan 5, 2026
1.0
I normally don't write reviews but this visit was particularlly baffling. We sat as a 6 top and waited what seemed like 10 minutes to be greeted. We had already decided on everything and had our whole order taken since we could tell service would take a while. We probably waited on drinks for like 15 minutes. Our appetizers came out before our drinks but we had no silverware at the table. We had mostly bar drinks but the non-alcoholic drinks were completely forgetten about until we mentioned them to our waitress, I believe her name was Quintera. A different server brought them over along with the silverware we had to ask him for. Later on our food came out and the waitress had messed up 3 of the orders. The waitress then gave my cousin attitude when she asked for mustard and pickles for her burger. I think the waitress visited our table a total of 5 times on her own terms. The other times were because we had to flag her down. She was too busy wiping down tables instead of taking care of us I suppose. I talked to the manager and she wasn't very apologetic, she just kinda took it to the chin and said she would talk to our waitress and look at our bill. I told her straight up I wasn't looking for a discount; I just needed her to know about this experience. After I had asked for the manager, our waitress ignored us until we flagged her over again so we could just pay and leave. That took well over 30 minutes just to get our bills. I guess she couldn't figure out how to split our tabs. So much so that my girlfriend had to go over and split the tabs over on the POS. Before my girlfriend got up to help, our waitress was yelling at our table to ask questions about the tab instead of coming over to the table. Look, I know where I'm at. It's a Buffalo Wild Wings. I know not to expect any phenomenal service but honestly had she just gotten us our drinks in a timely fashion and just tried to serve us, we would have been fine. Maybe it was understaffed but there were tables around us that got sat after us and left before us. Hopefully she never gets a table bigger than us because man they are going to wait an eternity. Our service took 2 hours to complete. A 6 top. Yikes.
Edit: The "Owner" responded but there's no link that says "Reach Out" on their site under FAQ so not sure what to do about that.
ZJ
zyan j
Jan 5, 2026
1.0
Stale food, gave kids wrong order gave them blazing when it wasnt requested. When called they tried to give us the money back instead of accepting their mistake. Very unemotional and non apologetic staff.
DY
Dustin Yoe
Dec 17, 2025
3.0
The food was solid overall. I tried the Jammin’ Jalapeño and Brown Sugar wings. The Jammin’ Jalapeño had a nice balance and was the clear winner for me. The Brown Sugar wings, however, were way too sweet for my taste and overpowered the chicken.
Service was the real issue. It was extremely slow for how empty the place was. When we arrived, there were only two tables occupied plus the bar, eventually growing to about four tables total. Despite that, my drink sat empty on the table for a good 10 minutes with no check-in.
Good food potential, but the service really dragged the experience down.
BB
B B
Dec 13, 2025
1.0
On Oct. 29 Dinner.
Me and my family dined in at this restaurant to watch a fight. We usually come to this place when my daughters are all together in town. Have always have had a good overall atmosphere but wow this one time had me shocked and set the standard to never return to any Buffalo Wild Wings. Me and my family had ordered briefly with the waiter the mistake was asking for plates !!!!! We ordered appetizers, food and, drinks for the night. (All was great food) The waiter was literally throwing/shoving food at our table. I was in shocked I truly thought this was some prank my daughter was setting me up on me. The waiter was ignoring us rolled her eyes at my wife, quite literally ignoring us, the only reason we got our food cause cause we called on her for the 5th time and finally she gave us the food. And then she shoved it at us spilling the drinks all over. She never said sorry nor brought us bring napkins due to her even causing it. It was so bad that the manager even noticed that something was going on and we explained what the mood and actions of the waiter. I’m very distraught with this situation. I hope that this waitress was put in her place or something. I understand there is people all around us and maybe there was a packed house but there wasn’t !!! It was minimal people maybe half house full. She wasn’t the only waiter there was multiple so I know coverage was there but it’s the point that the manager noticed how her treatment was that is just sad. Thank you for the manager for hearing us out but it’s just put a bad taste on my tongue. Just wanted to share my experience here and will be my last.
Frequently Asked Questions About Buffalo Wild Wings
What are the opening hours of Buffalo Wild Wings in San Antonio?
Buffalo Wild Wings in San Antonio is open Monday through Thursday and Sunday from 11:00 AM to midnight, and on Friday and Saturday from 11:00 AM to 2:00 AM.
Where is Buffalo Wild Wings located in San Antonio?
It is located at 18410 US Highway 281 North, San Antonio, TX 78259, USA.
What type of food does Buffalo Wild Wings serve?
Buffalo Wild Wings offers award-winning Buffalo, New York-style chicken wings with a choice of 26 sauces and seasonings.
How can I contact Buffalo Wild Wings in San Antonio?
You can contact them by phone at +1 210-545-9464.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant, so takeout services are available.
Are there other dining options near Buffalo Wild Wings on US Highway 281 North?
Yes, nearby dining options include Subway, Pho Nguyen Restaurant (Asian fusion), Thai Lao Orchid (Thai cuisine), and Cake Art and Provisions bakery and smoothie bar.
What other types of businesses are close to Buffalo Wild Wings?
Nearby you'll find real estate agents like Trinie Johnson and V&E LUX Real Estate Team, fitness centers like HOTWORX - San Antonio, and golf-related businesses such as GOLFTEC San Antonio.
Can customers visit a sports bar and wing restaurant in the same location as Buffalo Wild Wings?
Yes, Buffalo Wild Wings itself is both a sports bar and a chicken wings restaurant, providing sports viewing and dining in one venue.
Is Buffalo Wild Wings close to any recreational or active life businesses?
Yes, GOLFTEC San Antonio, offering golf instruction and equipment, and HOTWORX - San Antonio, a gym and yoga studio, are nearby, making it convenient for post-activity dining.
Are there beauty and health services close to Buffalo Wild Wings?
Nearby you can find health and wellness services such as Lynda Fisher's Hair Studio, Legacy Nail Salon, Synergy Massage, and Smoothies Extreme Nutrition & Oxygen Bar.