Numerous reviews highlighted consistently poor service, including long wait times for orders and inattentive staff.
Cleanliness
Customers reported unsanitary conditions, particularly in the bathrooms, which were described as dirty and poorly maintained.
Food Quality
Many patrons expressed dissatisfaction with the food, citing cold dishes, incorrect orders, and overall poor quality.
Staffing Problems
Several reviews mentioned that the location is often understaffed, leading to delays and a lack of customer service.
Positive Staff Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and attentiveness.
GR
Gabriele Ramirez
Nov 7, 2025
1.0
Traditional wings and boneless were so tiny don’t come eat here just go to wingstop, food won’t come out cold and miniature size. We complained and the manager didn’t even come to address the issue. Don’t waste your money here. My family member had to sit without food because of how bad it was.
SA
Sanjida Afroz
Nov 3, 2025
1.0
Customer service is AWFUL!! I had to ask 3 times to correct my bill…! Got a free burger that they post at their front door and online but seems like nobody knows about it. Then they add bills for 3 large drinks that we didn’t even order! Looks like I must have to check the bill and do my math before pay, & 3 times:(
VP
Victoria Pike
Nov 1, 2025
4.0
This would have been a 5 star review but your bathrooms are like entering the Nether in Minecraft. I dont know that a professional cleaning would do the trick, a full remodel is needed.
Apart from the overall cleanliness we had a waitress in training (Peyton) who I would have thought had been here for a while. She was awesome and even caught a food discrepancy prior to bringing the food to the table <3
AA
Ashton
Oct 26, 2025
1.0
went in on Thursday 10/23 and was appalled by what I saw. Staff was sitting at a table with snacks and drinks and only one employee was actually working (the bartender). While the bartender was very attentive to her bar and was working hard, the rest of the staff didn't even bat an eye to help or check in on the restaurant. Manager was sitting down as well with an infant and distributed outside snacks and drinks to staff and never once came by to check on the bar side. After asking the bartender what was going on, I was told that this behavior happens a lot. I found it interesting that the only employee that was actually doing their job was the only one that wasn't rewarded. Disgusting behavior on the managers part.
JP
J P
Oct 21, 2025
1.0
DO NOT under any circumstances should you ever visit or order from this location. The location is filthy and severely understaffed. I dealt with a young lady at the register who did her best but wasn't trained properly. The order was overcharged and when I tried to contact the manager by telephone he was too busy to answer the phone (they hung up twice when I asked for the manager). I finally got his name "Gino" and will speak with corporate to get answers. YOU HAVE BEEN WARNED.
Frequently Asked Questions About Buffalo Wild Wings
What are the opening hours of Buffalo Wild Wings in San Antonio?
Buffalo Wild Wings in San Antonio is open Monday through Thursday and Sunday from 11:00 AM to midnight, and on Friday and Saturday from 11:00 AM to 2:00 AM.
Where is Buffalo Wild Wings located in San Antonio?
It is located at 18410 US Highway 281 North, San Antonio, TX 78259, USA.
What type of food does Buffalo Wild Wings serve?
Buffalo Wild Wings offers award-winning Buffalo, New York-style chicken wings with a choice of 26 sauces and seasonings.
How can I contact Buffalo Wild Wings in San Antonio?
You can contact them by phone at +1 210-545-9464.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant, so takeout services are available.
Are there other dining options near Buffalo Wild Wings on US Highway 281 North?
Yes, nearby dining options include Subway, Pho Nguyen Restaurant (Asian fusion), Thai Lao Orchid (Thai cuisine), and Cake Art and Provisions bakery and smoothie bar.
What other types of businesses are close to Buffalo Wild Wings?
Nearby you'll find real estate agents like Trinie Johnson and V&E LUX Real Estate Team, fitness centers like HOTWORX - San Antonio, and golf-related businesses such as GOLFTEC San Antonio.
Can customers visit a sports bar and wing restaurant in the same location as Buffalo Wild Wings?
Yes, Buffalo Wild Wings itself is both a sports bar and a chicken wings restaurant, providing sports viewing and dining in one venue.
Is Buffalo Wild Wings close to any recreational or active life businesses?
Yes, GOLFTEC San Antonio, offering golf instruction and equipment, and HOTWORX - San Antonio, a gym and yoga studio, are nearby, making it convenient for post-activity dining.
Are there beauty and health services close to Buffalo Wild Wings?
Nearby you can find health and wellness services such as Lynda Fisher's Hair Studio, Legacy Nail Salon, Synergy Massage, and Smoothies Extreme Nutrition & Oxygen Bar.