Arby's

4.2
686 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9222 Potranco Rd., San Antonio, TX
78251, United States

Hours

Reviews

4.2
686 reviews
5 stars
389
4 stars
170
3 stars
62
2 stars
21
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly and helpful staff while others reported rude behavior and slow service.

Food Quality

Food quality varied significantly; while many enjoyed the freshness and taste, others complained about cold or poorly prepared items.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.

Order Accuracy

There were multiple reports of incorrect orders and issues with customization, leading to customer frustration.

Drive-Thru Experience

The drive-thru service was inconsistent, with some customers experiencing long waits and others noting quick service.
  • PH
    Phillip Hanson
    4 days ago
    3.0
    It's an Arby's. I like their food sometimes but not those squirrel nuggets!!
  • RA
    Richard Anthony
    Nov 26, 2025
    5.0
    First time here...... and I have to say, I'm pretty impressed. Place was clean, service was quick, and the food was warm and tasty. I'll definitely be back! I hope the three gentlemen working here get some recognition for their good work.
  • MS
    my shit
    Oct 5, 2025
    1.0
    Went through drive thru window ordered a classic meal. There was a truck ahead of us at pickup window. We waited about 14 minutes and noticed that the guy was just ordering. We backed up all the way up to the front of Arbys and decided to just go inside and pickup the order. Waited patiently for 2 customers ahead of me to finish ordering. I asked the girl for the meal I had ordered through drive thru window she said "what did you order"? And started entering the meal all over again. I told her I ordered thru drive thru window and she acted like she didn't know what I was talking about and tried taking my order again. I told her "Thank you and to forget about my order and walked out. My order should have been ready at pickup window. I'm not one to complain very often and give them the benefit of doubt. I live near by this Arbys and sometimes walk in to place my order and have never had any issues. Maybe she was a trainee or just forgot to place my order. This Arbys is my first stop everytime I drive to Fortworth, which is at least twice a month . I guess ill just have to find an Arbys on my way out of town. I was texting while driving ( the legal way). And found an Arbys here at Mc Queeny ,Texas. Hopefully I'll be able to order my Cassic Roast beef sandwiches without a problem. Okay....got off truck walked into Arbys ordered my Roast beef sandwich, it didnt take more than 5 minutes and Im a happy camper! I am a 70 yr old retired vet. and have been eating Arbys sandwiches for a very long time and dont plan on stopping. Thanks Arby's
  • JJ
    James
    Oct 1, 2025
    5.0
    They have the meats
  • SS
    Simon Stark
    Sep 25, 2025
    4.0
    My first Arby's sandwich after 11 years out of US. It's a shame this franchise doesn't exist in Mexico. I love that horseradish sauce and the meat combination