TR
Troy Robertson
Apr 10, 2026
I had the most frustrating fast food experiences I’ve ever had in 56 yrs at Arby’s, and it boils down to one thing: zero accountability.
I was given a free meal voucher by a previous manager due to an earlier issue— pretty standard “make it right” move. So I come back during lunch time, voucher in hand, expecting them to honor what THEIR OWN MANAGEMENT already approved. Nope. Suddenly it’s like I handed them a Monopoly card.
To make it worse, the cashier actually called the manager over to approve it. You’d think that would solve it, right? Instead, the manager took one look at it and said he couldn’t accept it because it “didn’t look like one of theirs.” That’s it. No attempt to verify, no questions, no effort—just shut it down on the spot.
Let’s be clear: when you dismiss a customer like that, you’re not just denying a voucher—you’re basically calling them a liar and a thief. That’s exactly how it came across, and it’s unacceptable. Whoever that manager was should not be anywhere near a customer-facing role if that’s how he handles situations.
The staff overall acted confused, dismissive, and completely uninterested in actually resolving the issue. No effort to escalate properly, no willingness to fix what another manager already acknowledged—just a flat refusal.
The previous manager who gave me the voucher was one of the nicest, thoughtful, and friendly restaurant managers I've ever met. I had visited that location several times. Everytime he was working he was that way with everyone, everytime. Above and beyond mentality that I respected and honestly had me watching him the entire time I was there because he was almost over the top nice and friendly that I could'nt stop watching him work.
On another occasion, that same manager was working and I walked in and right as he greeted me and asked what I would like to order I reached for my wallet and it wasn't there. I was embarrased and said I forgot my wallet so I nevermind, and turned around to leave and he said "don't worry about it, I'm buying you lunch today". I absolutely didn't believe it at first and even said no that's ok but he insisted. That blew my mind. I was so grateful that I kept going back to his store even though it was out of my way.
So, you can imagine how disappointed I was when this other manager was the complete opposite. I wanted to physically hurt that dude.