Wendy's

3.7
1187 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5555 Sherwood Way, San Angelo, TX
76904, United States

Hours

Reviews

3.7
1,187 reviews
5 stars
481
4 stars
283
3 stars
179
2 stars
72
1 star
172

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, stale, and improperly cooked items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of responsiveness from management.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.

Overall Experience

Overall, customers expressed disappointment with their experiences, citing a decline in quality and service compared to previous visits.
  • BB
    Beverly
    Dec 14, 2025
    1.0
    I get it fast food is hard, especially when you have 1 car in the drive thru and zero customers inside. Had to go back inside to get the drink I ordered as I was given diet/zero and am ALLERGIC to fake sugar. Got some really old fries and a raw burger.
  • EE
    Elevation
    Nov 29, 2025
    2.0
    The food is absolutely terrible. It’s mediocre. It’s not the way it was 10 years ago. I’m very very disappointed in the food that I received.
  • DE
    Debra Edmund
    Nov 25, 2025
    5.0
    Ok, hear me out. Best "cheat" treat ever! I figure of I have to go grocery shopping on a Saturday, I might as well treat myself! So I order a large sugar free root beer, easy ice and use my free frosty key tag for a free vanilla frosty. Take a big drink of the root beer, then carefully slide the frosty into the root beer and gently put the lid back on and straw back in and take another big drink. DON'T Push the frosty down in the drink. Just drink enough to be able to put the frosty on top and put the lid on. After the second drink you can stir it around a bit but be ready to drink before you stir! Trust me, you will thank me! So good. It's like $3.24 and if you do a Med drink it's like $2.74ish.
  • LT
    Layla Torres
    Nov 23, 2025
    1.0
    Forgot some of my meals and when called to let them know they just said “okay” no sorry or solution was given so asked to pick up food when we returned to pick the food up the manager didn’t apologize for their team’s mistake nor offered any type of courtesy not even a word was said… just need better management I guess
  • CA
    Caitlyn Allen
    Nov 15, 2025
    1.0
    I orderd the chicken tenders and it was like rubber my teeth couldn’t even get through it just bounced right off. I was just here yesterday and got the chicken sandwich it was delicious so I thought I’d try the tenders… DONT DO IT . I’m pregnant and I’m still hungry and sad because it wasn’t satisfying at all.. :(

Frequently Asked Questions About Wendy's

Is Sherwood Way Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's on Sherwood Way?

The drive-through is open from 6:00 AM to 2:00 AM Monday through Saturday, and from 7:30 AM to 2:00 AM on Sundays.