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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Staff Attitude
Many reviews highlighted unfriendly or unprofessional behavior from staff, particularly in handling customer complaints.
Food Quality
Several customers noted that the food quality has declined, with complaints about cold items and incorrect orders.
Cleanliness
While some customers praised the cleanliness of the dining area, others reported dirty tables and restrooms.
Management Issues
Multiple reviews pointed to poor management practices, including lack of staff training and inadequate customer service.
CM
Chris Mayberry
Nov 17, 2025
2.0
I'm a door dasher and the manager or workers aren't staying on task and I'm late on the delivery because of them. They play too much and can't stay busy, just being dumb and childish
MG
Matthew Gailey
Nov 8, 2025
4.0
Service here varies quite a bit. Some days it's quite fast and efficient but some days it takes +30 minutes for orders. Never use curbside, they prioritize online order pickup inside and drive-thru. There are some great people who work here, and they do their best with what they get. Usually pretty clean except for busy periods of the day.
AM
Alexis Mackey
Nov 6, 2025
3.0
My mother got sick and so did other family members. Thinking it’s the meat because I didn’t eat it since I’m vegetarian.
KB
Kye Barnes
Oct 23, 2025
1.0
Have visited multiple times the staff is very unfriendly and do not want to assist. Thought it was just bad day but they have been this way every time. Order takes forever even when not busy. Worst service in San Angelo
JE
James Ervin
Oct 22, 2025
4.0
Usually the better one I think. Most recent time though they made me late to work waiting for 40 minutes and even forgot items...normally I'm not worried but the work part was the issue. The usual workers weren't there, very friendly young ladies.