Numerous reviews highlighted poor customer service, including rudeness, inattentiveness, and long wait times.
Food Quality
Several customers reported issues with food quality, including incorrect orders, poorly prepared items, and unsatisfactory taste.
Cleanliness
Some reviews praised the cleanliness of the location, while others noted issues such as lack of supplies in restrooms.
Order Accuracy
Many customers experienced problems with order accuracy, receiving incorrect items or missing components.
Overall Experience
While some customers enjoyed their food and service, many expressed disappointment and frustration with their experiences.
TA
Travis Alward
Feb 8, 2026
1.0
WARNING do not waste your time at this Dairy Queen! Worth experience I’ve ever had at any restaurant. Spent 45+ minutes in the drive thru and never got my food. Paid for my food then waited 20 minutes the drive thru employee was going to give me food that had set on the counter for more than the amount of time I was at the drive thru window. When I told the employee I didn’t want the old food, she told me if I was going to be rude, I could just leave. I asked for my money back and another employee told me I had to pull around to get my money. I still hadn’t been given a receipt, so I refused. The manager finally gave me my refund. When I told him how his employee acted he just said they were trying. Horrible experience at what supposed to be a Texas staple. I’ll never go back!
DW
Donald West
Feb 6, 2026
1.0
Last week during the snowstorm, I stayed in San Angelo Texas for a whole week. My truck was broke down and I Uber Eats me some food from Dairy Queen. I haven’t had it in a long time so I said great. Let’s eat at Dairy Queen and the same day later that night, my stomach got nauseated and I still throwing up. Dairy Queen gave me food poison in San Angelo and I was miserable. I said great. This is all I need. It was coming out. Both ends for two days. and all I have was the chili cheese fries cause the damn Uber eats driver left my hamburger and I couldn’t get them on the phone too go back which thinking back of the whole thing might be a good thing since the fries gave me food poisoning. No what condition I’ll be if I ate the damn burger.
CA
Chris Amador
Jan 17, 2026
1.0
I just want to say I know it's rough when your about to close and people come in, but last night's crew , Friday the 16th. The cashier was rude and rushing us to pick something. At the end of it we were going to dine in but the rudeness made us leave. We bought multiple items but the Banana Split was terrible. All that was in it was just the banana, a few pineapples a slither of chocolate fudge on the bottom and it was covered with whip cream. Nothing else. Especially how can you forget cherries? And that's the main item that we came for. If you don't want to do your job let someone make it right that way the whole store doesn't look back. And when bringing it out the cashier should have noticed it was wrong when she took the order.
CM
Chadrick_N_Destiny Metzger
Dec 16, 2025
4.0
Food tastes good. Food came out in different sets instead of all at once. Didn't even ask if it was for there or to go. But overall okay.
AS
Amber Schornstein
Nov 13, 2025
2.0
Ordered soup.... chicken and dumplings... got a fork to go with it.... guess ill eat it cold in an hour when I get home to a spoon.... thanks....