Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Saginaw TX is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.3
355 reviews
5 stars
150
4 stars
48
3 stars
18
2 stars
30
1 star
109
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including burnt items, incorrect ingredients, and unsanitary conditions.
Portion Sizes
Many reviews highlighted concerns about small portion sizes, with customers feeling shortchanged on meat and toppings.
Customer Service
Service quality varied significantly, with some staff praised for their friendliness while others were criticized for rudeness and poor management.
Cleanliness
Several customers noted that the restaurant was often dirty and poorly maintained, impacting their overall dining experience.
Order Accuracy
Numerous complaints were made about incorrect orders, particularly with online and to-go orders, leading to customer frustration.
- RLRebecca LayNov 17, 20251.0I came in at about 1:30 and all the staff was laughing and talking behind the counter. The restaurant was filthy, and I only noticed 1 employee doing any cleaning during my entire visit. The restaurant of the staff was rude, dismissive and too busy joking with each other to provide even a decent customer service experience. It is very rare for me to leave a bad review, but someone needs to corral this group of young people and teach them that they’re being paid to perform simple tasks.
- EHEmily HutchinsonNov 11, 20255.0We stopped by tonight because of the Veteran amazing deal. It was a busy night, BUT the staff was AMAZING! Whoever worked the 4-8 shift today 11/11/25 did an amazing job! The line was moving so fast the staff was all smiles. You could tell they really took pride in their work! Great job team!!
- MBMelissa BalandranNov 10, 20251.0Do not go to this location. We ordered take out tonight and my bowl literally was half full…. I’m not looking for it to be loaded to the brim but you can legitimately see the bottom of the bowl. And with it costing almost $12 for a steak bowl the LEAST yall can do is put some rice in there….. Will not be ordering from this location again even though it’s closer, we will be going to the one off of Blue Mound.
- KMKaitlyn MunizOct 26, 20252.0I found an entire bay leaf in my bowl hidden in the lettuce. If i had swallowed this i could have choked and/or it could have caused gastrointestinal irritations. Its always important to remove bay leaves from dishes. Very upset
- NVNitesh VermaOct 6, 20251.0I had one of the worst experiences at this Chipotle location. The fajitas were completely burnt, and when I bit into my burrito, I found a big piece of onion peel and an entire bay leaf inside — which I unfortunately chewed on. I went back to the restaurant to show them, and at first, one of the employees was polite and immediately offered to remake the burrito. But then the manager (Ivan or Evan) came over, and instead of simply apologizing, he started explaining that the bay leaf is part of the rice and they “just forgot to take it out,” and that the onion peel was a “mistake.” When I told him it ruined my dinner, his response was, “Did you not eat any of the burrito?” — which was both dismissive and unprofessional. I’ve always liked Chipotle, but this location really needs to work on food quality and customer service.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill's address in Saginaw, TX?
Chipotle Mexican Grill in Saginaw, TX is located at 1424 Old Decatur Rd, Tarrant, Saginaw, TX 76179, USA.
What are the operating hours for Chipotle Mexican Grill in Saginaw, TX?
Chipotle Mexican Grill in Saginaw is open daily from 10:45 AM to 11:00 PM.
How can I order food from Chipotle in Saginaw online?
You can order food online via the Chipotle app available on the App Store or through their order website at https://order.chipotle.com/.
Does Chipotle Saginaw use any artificial ingredients in their food?
No, Chipotle serves food made with 53 real ingredients, following their "Food with Integrity" principles by avoiding artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill in Saginaw?
You can contact Chipotle Saginaw at +1 682-235-1132 or email them at TX.3930.SaginawTX@chipotle.com.
What types of food can I find at Chipotle Mexican Grill in Saginaw?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced, wholesome ingredients.
What nearby restaurants can I visit around Chipotle Saginaw?
Near Chipotle Saginaw, you can also visit Five Guys for burgers, Golden Chick for chicken meals, CAVA for Mediterranean cuisine, Chick-fil-A, Raising Cane's, Qdoba Mexican Restaurant, and MOD Pizza.
Are there convenient stores near Chipotle Saginaw for quick stops?
Yes, there is a 7-Eleven nearby, which offers convenience store items, gas service, and a liquor store.
What medical facilities are located near Chipotle Mexican Grill in Saginaw, TX?
Nearby medical facilities include Medical City ER Saginaw, CareNow Urgent Care, North Tarrant Oral & Maxillofacial Surgery, Dental Specialists of Saginaw, and Ballard Family Dentistry.
Where can customers find personal care and financial services near Chipotle in Saginaw?
Customers can visit Saginaw Nail Spa for beauty services, EECU Financial Center and Edward Jones for financial services, and Verizon Authorized Retailer - Wireless Zone for mobile phone needs near Chipotle.