Chipotle Mexican Grill

3.2
372 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Saginaw TX is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1424 Old Decatur Rd, Saginaw, TX
76179, United States

Hours

Reviews

3.2
372 reviews
5 stars
152
4 stars
48
3 stars
21
2 stars
30
1 star
121

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale chips, burnt chicken, and incorrect orders.

Portion Sizes

Numerous reviews highlighted concerns about small portion sizes, with many feeling they were not receiving value for their money.

Customer Service

Customer service experiences were mixed, with some praising friendly staff while others reported rudeness and lack of attention.

Cleanliness

Several customers noted that the restaurant was not clean, with complaints about unsanitary conditions and poor management.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, particularly with online orders being incorrect or incomplete.
  • EL
    Emma Long
    Jan 2, 2026
    3.0
    I ordered a bowl and chips and quac on the side, my bowl is always super good but the chips are either fried way too long or just super stale. :/
  • FF
    FOO
    Jan 2, 2026
    1.0
    So on the weekends my wife and I like to get some chips and queso and when we've done it before it was real good the chips are crispy and warm. But for some reason we got some this weekend they taste it burnt and stale. We went back to get another bag. Cuz we're not paying $8 for stale chips got to the window to the girl she said they were all made at the same time which tells me they're all bad and what do you know that one was bad too. she didn't apologize or anything. What happened to tasting food before they serve it.
  • MM
    M
    Dec 29, 2025
    1.0
    This is my order: Black Beans, Sour Cream, Cheese, Guacamole, Fresh Tomato Salsa, Extra Fajita Veggies, Roasted Chili-Corn Salsa, White Rice I can see the bottom of the bowl and yhe order is wrong. My other bowl with meat is worse.
  • DD
    daysi
    Dec 28, 2025
    1.0
    I was here today around 8pm, ordered my bowl and a side guac. Let me tell you my stomach hurts so bad after eating it I haven’t experienced this pain with them. 😖😖
  • TW
    Tara Woodson
    Dec 26, 2025
    1.0
    Worst location I have ever been to. Chicken was burnt, chips were stale and I had to ask for a new bag and got a wonderful eye roll from the employees. Spent $60 on the four of us and we couldn’t even finish the meal because of the chicken being burnt. Huge pieces of onion also. There was also an employee mopping under our feet while we were trying to eat. This was at 4 in the afternoon. Waste of $60 and terrible food and service.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill's address in Saginaw, TX?

Chipotle Mexican Grill in Saginaw, TX is located at 1424 Old Decatur Rd, Tarrant, Saginaw, TX 76179, USA.

What are the operating hours for Chipotle Mexican Grill in Saginaw, TX?

Chipotle Mexican Grill in Saginaw is open daily from 10:45 AM to 11:00 PM.