Subway

3.0
141 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Sachse Subway® Restaurant at 5250 Texas 78 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5250 Texas 78, Sachse, TX
75048, United States

Hours

Reviews

3.0
141 reviews
5 stars
49
4 stars
16
3 stars
15
2 stars
8
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and staff not following instructions.

Food Quality

While some customers enjoyed the food, several mentioned that sandwiches were poorly made, lacking in ingredients, or not fresh.

Cleanliness

Several reviews pointed out that the store was not clean, with messy food areas and tables.

Staff Attitude

There were mixed reviews about staff attitude, with some praising individual employees while others noted a general lack of friendliness.
  • SK
    Sagar Kunder
    Jan 3, 2026
    3.0
    Ordered foot long sandwich with bread: Hearty Multigrain (400cal) but received bread: Italian herbs and cheese (500cal). Didn't understand why I didn't receive what I ordered.
  • BT
    Becky Tinney
    Dec 19, 2025
    2.0
    The food is fine. I've never had poor quality food but the customer service is HORRIBLE! They could not care less about the customer experience and act like you're an annoying inconvenience. I've given so many chances but I'm about to drive to a further location just to stop supporting this location.
  • KC
    Kathy Clark
    Nov 18, 2025
    2.0
    I have frequented Sachse Subway on 5250 Texas Hwy. 78 often. Today I ordered 2 footlong Tuna on flatbread. There were two Hispanic ladies that were not very welcoming like other employees have been. When I went to pay, I presented a gift certificate I printed from my credit card rewards, I was told they do NOT accept printed coupons. This was NOT a coupon, it was a gift certificate!! Both ladies protested accepting my gift certificate… I went ahead and paid for my order, but I should have declined paying and walk out and go to another Subway location that WILL accept my gift certificate. As consumers we have many options to choose from. BEWARE of this location in Sachse- I recommend going elsewhere- Where staff are welcoming and appreciate ALL customers business/purchase.
  • SC
    Sean Couch1
    Oct 29, 2025
    5.0
    Great place for a quick meal
  • BF
    Bridget F
    Oct 2, 2025
    1.0
    Made both my online sandwich orders incorrect. Went back in to have it corrected and the boy who was working was mad that he had to redo his own error. Was throwing stuff around, didnt even bother having him fix the other one. Such horrible customer service. With all these terrible reviews, store owner should do better and hire better people. Will shut down eventually when you've lost all your customers.

Frequently Asked Questions About Subway

What are the operating hours for Subway at Oak Grove Plaza?

Subway is open daily from 9:00 AM to 10:00 PM.

Where is the Subway restaurant located in Sachse, TX?

Subway is located at 5250 Texas 78, Suite 780, Oak Grove Plaza, Sachse, TX 75048.