McDonald's

3.5
1100 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5230 Hwy 78, Sachse, TX
75048, United States

Hours

Reviews

3.5
1,100 reviews
5 stars
411
4 stars
224
3 stars
167
2 stars
73
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to a frustrating experience.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared items and missing components in their orders.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant and bathrooms, indicating a need for better maintenance.

Inconsistent Experience

Customer experiences varied widely, with some praising friendly service and quick service, while others faced significant delays and poor treatment.
  • SW
    Sean Wilson
    Jan 5, 2026
    1.0
    Got the 2 cheeseburger combo with just cheese and ketchup and some cookies and other things. They somehow forget the cookies which they eventually gave when asked. They didn't add cheese to one of the burgers so I went up and got it replaced and I didn't check it again because I thought there was no way they could be that stupid, but turns out they still didn't add cheese when they "replaced" it so just check every little thing of your order, ESPECIALLY if you have to have them replace something. Not sure how hard it is to just add a slice of cheese to a burger and somehow mess it up twice.
  • AL
    Aiden L
    Dec 14, 2025
    1.0
    Awful they give us wrong drinks wrong food and everything the drinks taste like metal and chemicals and water and the food is dry and cold all the workers always give me a bad attitude and refuse to serve me the right things and lied about the grinch meal being sold out as they give some one behind me 5 as I heard them order it they never give me my rewards either or nothing bathrooms always dirty inside is dirty too every time is always a worse experience would never recommend this location even if it is convenient for you could drive a little bit further for better service all the workers are also on their phone and only see one person doing anything they need to fire every worker and the owner needs to just let the place go I’ve complained multiple times and every single one the workers and high school student has always had some sort of bad attitude and cussing me or other customers out they do not deserve to work here and should not be in customer service or food why it take them as long as a real restaurant
  • JC
    jordan C
    Dec 3, 2025
    1.0
    I wish I could give less than 1 star. This is the worst McDonald’s I have ever been too. I have been twice, and both times it takes over 20 minutes to receive your order. They never have arches. A lady just walked in and talked to the manager that she has been waiting in the drive up for 30 minutes and has not received her order. We need to stop supporting places that continually take advantage of us, take our hard earned money and give us crap food and service in return.
  • JB
    J Boyd
    Nov 30, 2025
    3.0
    Very small sitting area, even smaller sitting area for playback. Food was not hot even though 90% was special ordered.
  • TN
    Trung Nguyen
    Nov 27, 2025
    1.0
    Ordered night before Thanksgiving a two cheeseburger meal. Got fries and drink. No cheeseburgers in the bag. Ordered two family fries and forty piece nuggets. They gave twenty piece nuggets and no family fries at all. I came back asking for food and got the cheese burgers. Everything else still missing. The worst fast food experience I’ve ever had. The only thing they got right were the three chicken sandwiches. I can’t even ask for a refund because the app won’t give me that option. Horrible company.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in Sachse, TX?

McDonald's in Sachse, TX is open daily from 5:00 AM to 12:00 AM (midnight).

What are the drive-through hours at McDonald's in Sachse?

The drive-through is open every day from 5:00 AM to midnight.