Dairy Queen

Reviews

• LV

  Lana Vasquez

  Aug 5, 2025
  1.0
  This place is horrible staff is sooo rude and lazey
• AC

  Aiyhana Cleto

  Oct 20, 2024
  4.0
  good food
• DD

  Damario

  Jul 29, 2024
  5.0
  It was nice and the workers were very nice
• MR

  Myranda Rockhill

  May 2, 2023
  1.0
  We went in and told them what we wanted. The cashier told us what was on the burger. We ordered and sat down and saw that a small group in the corner were talking and looking over their receipt which had a bunch of red writing on it. They got up with their food and went to the front. Few minutes later, an employee took them a new sandwich. My husband made the comment that their food order must have been messed up. An employee then brought our food. We opened and quickly realized that my husband's, that was supposed to be a double, was only a single. I took to the front and she asked if we just wanted another hamburger patty to put on it and I said yes, so we did. Sat back down, and upon further inspection we realized neither of our hamburgers had the pepper jack cheese OR the jalapeno ranch sauce on it (literally a staple to the sandwich). Took both back to the front. Cashier apologized and asked if we just wanted a new sandwich at this point. We said yes because we wanted hot hamburgers the way they should be and we paid for. We go to sit back down and the manager walks in from outside and asks what's wrong. The cashier tells her it was missing the pepper jack cheese and jalapeno ranch and the manager tells her that she misunderstood her when she was explaining the sandwich to the cashier. I still don't understand bc the commercial clearly shows pepper jack cheese, but anyway, the cashier walks to the table and says she is just going to bring us some pepper jack cheese and the jalapeno ranch as a side. No new burgers. So that's what they did. We ended up with hamburgers with hard cheese (not melty) and a side of jalapeno ranch to put on ourselves!!!! Absolutely horrible customer service on the part of the manager. We came for food food. Not to put together our OWN hamburger!! I don't recommend this place. Clearly they have issues as we weren't the only ones at the moment that didn't get the correct order. We will never go back to DQ. Just not worth it after that.
• CE

  Chantel Ellis

  Apr 26, 2023
  1.0
  Worst experience ever! Don’t ever go to Royse City DQ! Save yourself the hassle! This is the 3rd time they have let us down and I just don’t think there is anything that can change how I feel about this location with its current management. I ordered an ice cream cake over the weekend and went to the Dairy Queen in Royse City to pick it up. Upon arrival, I was informed that they never received my order. They offered me one of the cakes that they did have. Unfortunately, they did not have the size that I needed, so I asked if they could give me the 10 inch regular ice cream cake (priced at 32.99 when ordered) for the price of the 8 inch regular ice cream cake (priced at 28.99) which is what I ordered. They called the GM who then told them I could go to Rockwall (which would add another 45 minutes of driving for me). When I didn’t want to do that with my toddler in tow, they then told me they could give it to me at the 8 inch cake price. While they were writing on it, something happened and we ended up waiting another 30 minutes for the cake to have writing added to it. Upon checkout, he went to ring it up and rang it up as the wrong kind of cake. I informed him that it was a regular cake and not a blizzard cake and he said that they are all the same and the same price. I informed him of the pricing online when ordering a cake and he said that he can’t give me those prices even if I was picking up the cake I ordered. So after waiting with my toddler inside of DQ for an hour for a cake that I pre-ordered 4 days prior, I paid 32.99 instead of the 28.99 I should have paid for the cake I ordered. The online ordering should work! And if for some reason it doesn’t, it should be made right and I don’t think that happened today. I am overly frustrated that I paid more than I should have and that it took so long with no customer service at all. They did not care that I waited an hour. They did not try to accommodate for the situation. And their prices should match online! I am fairly certain he charged me for the 10 inch cake by saying all he could charge me for was a blizzard cake when it is clearly not a blizzard cake. We have been here before when they said all they could make were mini blizzards because they didn’t have cups, they have had times where they didn’t have ice cream, and now this. I am officially done. We will go elsewhere from now on!!!!

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