Chipotle Mexican Grill

3.4
271 reviews
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About

Mexican Restaurant
Chipotle Royse City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
460 Interstate 30, Royse City, TX
75189, United States

Hours

Reviews

3.4
271 reviews
5 stars
121
4 stars
34
3 stars
20
2 stars
29
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful management.

Food Quality

Several reviews highlighted issues with food quality, including undercooked rice, cold items, and inconsistent portion sizes.

Cleanliness

Customers noted that the restaurant was often dirty, with unclean tables and food areas.

Portion Sizes

A recurring complaint was about small portion sizes, with many customers feeling they were not getting value for their money.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by numerous negative reviews.
  • KP
    Karla Perez
    Dec 16, 2025
    1.0
    The customer service was horrible. The woman working on my burrito threw the meat on the line then picked it up and put it back in my burrito very unsanitary.
  • SJ
    Space (J)
    Nov 24, 2025
    1.0
    We don’t order much from chipotle because we know the risk 50% chance of having diarrhea. This location serviced is food that caused us to have diarrhea and stomach pain. Food sucks stay way
  • NC
    Nate Cress
    Nov 23, 2025
    5.0
    Food is delicious and the bowls are big enough for two to share unless you're really hungry. Staff is great and usually the line moves quickly. Price is moderate in light of inflation. Space is great for small groups of people. Overall, this is a great place to grab a meal with the family.
  • DA
    Damascus Air
    Nov 16, 2025
    5.0
    Love eating at chipotle and the Royse City one so convenient for me great people great management and employees!
  • PS
    P Shep
    Nov 12, 2025
    1.0
    Veterans Day, Got there at 8pm. Was told that I am too late for the Veterans Day BOGO deal. It was literally 8pm. Another reason why vets hate that FAKE “THANK YOU FOR YOUR SERVICE.” The guy next to me shook his head in disbelief as I walked out and took my business to Panda Express Chipotle is on my neva again list

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Royse City serve?

Chipotle Royse City offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill located in Royse City, TX?

It is located at 460 Interstate 30, Rockwall, Royse City, TX 75189, USA.