Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rowlett, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5201 Lakeview for the ultimate SONIC experience!
Location
Hours
Reviews
4.0
716 reviews
5 stars
366
4 stars
175
3 stars
79
2 stars
27
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and incompetence.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and disappointment.
Speed of Service
Service speed is inconsistent, with numerous complaints about long wait times, especially during less busy hours.
Food Quality
Food quality is hit or miss, with some customers enjoying fresh and hot meals while others received cold or poorly prepared items.
Management Issues
Concerns about management and staff training were noted, particularly regarding customer service and food handling practices.
- TLTeresa LimonJan 4, 20262.0This location has never been good but now it's even worse. Didn't even receive the kids toys and was not informed they were out. The drinks used to be good now they are watered down and taste weird. No real lime or strawberry in the drinks we ordered. My chicken sandwich tasted as though it was sitting under the heat lamp.
- MDMike DraperDec 3, 20251.0The person that was serving me did not give me all my change back. When I ask about it, she looked at me like I was funny. That's not very funny. I told her she talked herself out of a tip. So if they keep the change they are stealing from the customer, not the thing to do
- LMLane MurphyDec 2, 20251.0They make the shakes wrong every single time, whatever you order, you'll never actually get what you order
- RDRico delgadoNov 12, 20255.0This Sonic in Rowlett is honestly one of the best ones I’ve been to. The staff is always super friendly and they get my order out quick, even when it’s busy. Food’s always hot and fresh, and my drinks are made just right every time. You can tell the team here actually cares about their customers. I come here a few times a week and they never disappoint. Definitely my go-to Sonic spot!
- ALAshley LaveskiNov 12, 20255.0This Sonic Drive-In consistently delivers outstanding service and high-quality food. The team operates efficiently, ensuring orders are accurate and served promptly. Every visit, the food is hot, fresh, and well-prepared, and the beverages are always mixed perfectly. The management clearly maintains a strong focus on customer satisfaction and operational excellence, creating a clean, organized, and welcoming environment. This location sets a great example of what fast food service should be — dependable, professional, and customer-focused.