McDonald's

3.4
1458 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8503 Lakeview Parkway, Rowlett, TX
75088, United States

Hours

Reviews

3.4
1,458 reviews
5 stars
530
4 stars
290
3 stars
192
2 stars
100
1 star
346

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude and dismissive staff, particularly from management.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and long wait times, leading to frustration.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and taste of items.

Cleanliness

Customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
  • AC
    Angelina Castillo
    3 days ago
    1.0
    How come it says open 24/7 but really not. Do they pick and choose their own hours??
  • CE
    Chris Easter
    Nov 16, 2025
    1.0
    Most disgusting bathroom I have ever seen at a McDonald's.! GOBLESS!
  • BV
    breckcarroll vlogs
    Oct 31, 2025
    5.0
    The manager Maria was absolutely amazing! Not only was the service quick but everything was perfect and she was beyond kind! I will most definitely be returning to this location thanks to her!
  • DJ
    DeMya Jones
    Oct 24, 2025
    1.0
    I’m a regular at this location, but my recent experience was extremely disappointing. I placed a breakfast order through the mobile app well before 10:30 AM, knowing the cutoff time for breakfast service. When I arrived shortly after 10:45 AM, I was told breakfast was no longer available. The staff member I first spoke to was polite but couldn’t help me and went to get the manager. The manager was rude, dismissive, and refused to issue a refund or take any alternative order. Her tone was scolding and completely unacceptable. I’ve never been treated this way at this location before, and unfortunately, I won’t be returning.
  • JJ
    Jessica
    Oct 24, 2025
    1.0
    Placed order online went to pick it up lady gave me the food was rude over some ketchup. Saying doesn’t it online ask if you want ketchup no it don’t just give me the ketchup not that hard very rude

Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 8503 Lakeview Parkway in Rowlett, TX?

McDonald's at this location is generally open 24 hours from Tuesday to Saturday, closes at 10 PM on Monday and Sunday.

Does this McDonald's location offer delivery services?

Yes, they offer delivery services 24/7 from Monday to Thursday and Saturday, with Friday delivery starting at 11 AM until midnight.