Chipotle Mexican Grill

3.7
1120 reviews
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Business Details

3109 Lakeview Pkwy, Rowlett, TX
75088, United States
(214) 607-4742
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Rowlett is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3109 Lakeview Pkwy, Rowlett, TX
75088, United States

Hours

Reviews

3.7
1,120 reviews
5 stars
527
4 stars
224
3 stars
97
2 stars
55
1 star
217

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes of their meals, often feeling shortchanged for the price paid.

Customer Service

There are numerous complaints about rude and unhelpful staff, with some customers reporting negative interactions and a lack of basic customer service.

Food Quality

Several reviews mentioned issues with food quality, including stale ingredients, overcooked rice, and poorly prepared items.

Order Accuracy

Customers frequently reported problems with incorrect orders, missing items, and inadequate responses from staff when issues arose.

Cleanliness

The cleanliness of the location was criticized, with reports of sticky floors and unemptied trash, contributing to an overall negative dining experience.
  • ME
    Mohannad ElMetwaly
    Nov 15, 2025
    1.0
    I would give a zero if i could, such a horrible branch, you people genuinely deserve to all be fired this is the second time you pull this crap, you need to be shut down
  • DS
    Dave Skinner
    Nov 8, 2025
    4.0
    Decent food, decent price
  • JM
    Janet Moreno
    Nov 8, 2025
    1.0
    Disappointing portions, very inconsistent. With what you pay and the amount you get, doesn’t make it a reliable place to come.
  • MM
    Matt
    Oct 30, 2025
    2.0
    My burrito was really small… I have been going to Chipotle for over a decade and I can’t believe how small the burritos are getting. I’m sending this review because my burrito was so small this visit it actually made me upset. I might be done with Chipotle if they keep doing this. Stop being cheap!
  • JA
    Joanna Acevedo
    Oct 22, 2025
    1.0
    This location NEVER has anything ready! Especially white rice. I literally saw 10 people walk away because they had no white rice ready. Unfortunately for me, I had promised my kiddos Chipotle so I waited 12 minutes for white rice to be ready. Go to the Firewheel location instead! The food taste way better, the workers there are much nicer and they are a much cleaner location. I only come to the Rowlett location because its closer to me but when possible, I go to a different location.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Rowlett serve?

Chipotle Rowlett offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real food.

What are the opening hours of Chipotle Mexican Grill at 3109 Lakeview Pkwy, Rowlett?

Chipotle Rowlett is open every day of the week from 10:45 AM to 11:00 PM.