Arby's

3.9
581 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2625 Lakeview Pkwy, Rowlett, TX
75088, United States

Hours

Reviews

3.9
581 reviews
5 stars
279
4 stars
126
3 stars
76
2 stars
34
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; some praised friendly staff while others reported rude behavior and long wait times.

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback on food quality was inconsistent, with some praising fresh and hot items while others complained about overcooked or stale food.

Cleanliness

The restaurant was noted for being clean, although some reviews mentioned maintenance issues, particularly in the restrooms.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, feeling it was too high for the quality of food received.
  • KM
    Kat Mueller
    4 days ago
    1.0
    This location has the absolute worst customer service. Good luck being warmly welcomed and heaven forbid you should ask them to repeat your order back! There's no upselling either. It's all "is that all" or "anything else" the whole time. The quality is hit and miss but the last 3 times I've ordered curly fries but gotten regular fries but you're given a flippant response if you ask them to repeat the order. If you want fresh food with no attitude then don't come here!
  • SK
    S. Karter
    Jan 4, 2026
    5.0
    It was very empty, our server was very kind though she seemed a bit rushed, I believe they were quite under staffed when we came in
  • TK
    taylor knack
    Dec 15, 2025
    5.0
    The sweetest employees! They sang me happy birthday when they found out it was my birthday!🩷
  • VV
    Vic
    Dec 7, 2025
    1.0
    I was missing half of my order the person somehow didn't understand when I told her , it was dark in there I didn't even notice I got the wrong turnover, ordered cherry and I got apple. I waited so long to pick up my order. Of course my order was still wrong when I got home. This place is trash.
  • SI
    Shelly Isbell
    Dec 6, 2025
    2.0
    Didn't ask for what type of fries, not very friendly. Fries were so hard, we fed most to the dogs. Opened my sandwich and the sauce was everywhere. Had to rearrange the meat, it was a pile in the center of the bread. The meat was cut too thick.$25 for 2 meals, tasted like old grease.