McDonald's

3.2
1970 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1850 E Palm Valley, Round Rock, TX
78664, United States

Hours

Reviews

3.2
1,945 reviews
5 stars
602
4 stars
356
3 stars
332
2 stars
168
1 star
487

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

While some customers enjoyed the food, many complained about cold, undercooked, or improperly prepared items.

Customer Experience

Several reviews highlighted a lack of professionalism among staff, with complaints about uncleanliness and unsatisfactory handling of customer issues.

Management Issues

Customers expressed frustration with management's inability to resolve problems effectively and the overall disorganization of the location.

Positive Interactions

Despite the negative feedback, a few customers noted positive experiences with specific employees who provided friendly and helpful service.
  • JR
    john ruiz
    2 days ago
    1.0
    This is how they give you fries, half full, cant even see the fries. McDonald's is long gone and trash. Dont ever let your kids eat here. Very unhealthy and they are stingy with crappy food. Dont let em fool you.
  • KU
    Kristin Ullholm
    Nov 15, 2025
    1.0
    Went through drive thru, ordered for the family. Somehow the one big breakfast turned into 2. And they didn’t bring them out when the food was ready. Had to go back inside and tell them to take the second one off the order and to give me the food I payed for. The guy taking our order in drive thru wasn’t hearing us at all and we were practically yelling the order. He kept asking us “what did you say after that?” I get that it’s loud inside a fast food restaurant but that’s why we get a little louder when we give orders in the drive thru. But this was terrible. None of the employees inside know any English. How are you gonna work in fast food and not know how to speak the most predominant language in the world. I’ve worked in fast food. It’s truly not that hard to make sure all the food goes out with the correct order. Wouldn’t happen if you understood English.
  • LT
    Lisbeth Trejo
    Nov 13, 2025
    1.0
    Wait for my order for 30 minutes they take a long time to be playing that's the problem of those in front they don't care about the customers' food
  • MS
    Michael Scott
    Nov 9, 2025
    1.0
    Got our order wrong 3 times and took forever.
  • CY
    clark yoder
    Nov 5, 2025
    5.0
    One of the best McDonald's there is

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Round Rock, TX?

McDonald's in Round Rock is open daily from 5:00 AM to 1:00 AM for regular service.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 1850 E Palm Valley has a drive-thru open daily from 5:00 AM to 1:00 AM.