Many customers praised the friendly and accommodating staff, though some reported rude behavior from specific employees.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and tasty items, others reported issues with incorrect orders and poor food quality.
Cleanliness
The restaurant was frequently noted for being clean and well-maintained, contributing to a positive dining experience.
Pricing Issues
Several customers expressed concerns about high prices and unexpected charges, leading to dissatisfaction.
Order Accuracy
There were multiple complaints about incorrect orders, including missing items and wrong modifications, indicating a need for improvement in order accuracy.
RM
Robert Mccoy
6 days ago
5.0
Did great brought food out and it was good very consistent to what I’m used to at home e
OR
Olivia Ross
Nov 9, 2025
1.0
After being rushed at the drive thru speaker with a rude attitude from the manager on the other end. We paid and immediately were asked to go park in the curbside. Then they came out repeated our order then gave us someone else’s order. When I went in they apologized and then immediately took the food i was given to me immediately to another customer. Then was told i was supposed to park in spot #2, yet at the window i was told spot #1. I had to wait inside for my order to be ready and I checked and it seemed to be good. Except neither of my burgers were made how they were ordered and they did not reflect the recipe. Very Disappointed with service as well as the way the manager was sitting down ordering around her workers with disrespect as I was waiting for my order. Especially for my Order when it was not busy at all at 12pm on a Sunday.
KT
Kendra T
Oct 27, 2025
2.0
Twice last week we got orders with soggy buns. We specifically requested no onions and got onions. The one that I was most frustrated with was them asking me if a medium drink was OK with my meal. I thought it came with the meal and said yes. Only to find out my meal was upcharged.
The did give me a new order with no onions and the bun was fresh, not soggy. But I did not get a good feeling from the folks behind the counter. No one ever offered to refund the up charge. It made me feel like this was just how they do business. I think some extra training in customer service is warranted.
JC
John Cavaness
Oct 22, 2025
5.0
Ice cream can't go wrong
JH
Joe Hall
Oct 7, 2025
5.0
This is a wonderful dairy Queen. They have excellent people that work there. Very caring, very giving, very pleasant and very respectful I was in need of a large chocolate with chocolate ice cream made malt and they made it beautifully. It was absolutely wonderful. It is my go-to treat when I need to reward myself and God lets me do that once in awhile lol. Not too often because he is taking the weight off of me. Not trying to put it back on LOL. Everything in moderation he says and I love dairy Queen who doesn't. It's a wonderful place to go and get a nice treat and it's a great way to reward yourself and this store is at the top of my list of places to go to reward myself. I will continue to come to this store because they have wonderful beautiful people that work there and I enjoy it. It immensely. Thank you, dairy Queen for hiring such wonderful people to work in your stores. Sincerely, Joseph Hall
What are the regular opening hours for Dairy Queen in Round Rock?
Dairy Queen is open daily from 10:00 AM to 11:00 PM, Monday through Sunday.
What are the delivery hours at this Dairy Queen location?
Delivery is available Monday through Thursday and Sunday from 10:00 AM to 10:30 PM, and Friday and Saturday from 10:00 AM to 11:30 PM.
What time does the drive-through close on Saturdays and Sundays?
On Saturdays and Sundays, the drive-through is open from 10:00 AM until midnight.
Can I order food online for pickup at Dairy Queen?
Yes, you can place pickup orders online via Dairy Queen's official ordering page.
Where is this Dairy Queen located?
It is located at 16550 N Rm 620, Round Rock, TX 78681, United States.
What type of food does Dairy Queen serve at this location?
This Dairy Queen is a fast food restaurant and ice cream shop offering a variety of burgers, snacks, and ice cream treats.
Are there other food options nearby Dairy Queen?
Yes, nearby you can find Mayfield DQ (burger restaurant), Pizza Hut (pizza restaurant), Rice2Go (Chinese and Vietnamese cuisine), Wing Street (barbecue), and Santiago's Tex-Mex & Cantina (Mexican cuisine).
What nearby places can help with postal and health-related needs?
Nearby you can find the US Post Office for mailing services, and several healthcare facilities including Family First Healthcare, Baylor Scott & White Clinic - Round Rock West, and Brushy Creek Hospital.
Are there any beauty and personal care services near Dairy Queen?
Yes, nearby beauty services include Supercuts hair salon, Aries Nails, and Sassy Nails for nails and hair removal.
Is there a fitness center close to Dairy Queen?
LA Fitness gym is located near Dairy Queen, providing options for exercise and active lifestyle activities.