Dairy Queen

4.3
759 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
16550 N Rm 620, Round Rock, TX
78681, United States

Hours

Reviews

4.3
759 reviews
5 stars
460
4 stars
173
3 stars
52
2 stars
29
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, though some reported rude behavior from specific employees.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and tasty items, others reported issues with incorrect orders and poor food quality.

Cleanliness

The restaurant was frequently noted for being clean and well-maintained, contributing to a positive dining experience.

Pricing Issues

Several customers expressed concerns about high prices and unexpected charges, leading to dissatisfaction.

Order Accuracy

There were multiple complaints about incorrect orders, including missing items and wrong modifications, indicating a need for improvement in order accuracy.
  • RM
    Robert Mccoy
    6 days ago
    5.0
    Did great brought food out and it was good very consistent to what I’m used to at home e
  • OR
    Olivia Ross
    Nov 9, 2025
    1.0
    After being rushed at the drive thru speaker with a rude attitude from the manager on the other end. We paid and immediately were asked to go park in the curbside. Then they came out repeated our order then gave us someone else’s order. When I went in they apologized and then immediately took the food i was given to me immediately to another customer. Then was told i was supposed to park in spot #2, yet at the window i was told spot #1. I had to wait inside for my order to be ready and I checked and it seemed to be good. Except neither of my burgers were made how they were ordered and they did not reflect the recipe. Very Disappointed with service as well as the way the manager was sitting down ordering around her workers with disrespect as I was waiting for my order. Especially for my Order when it was not busy at all at 12pm on a Sunday.
  • KT
    Kendra T
    Oct 27, 2025
    2.0
    Twice last week we got orders with soggy buns. We specifically requested no onions and got onions. The one that I was most frustrated with was them asking me if a medium drink was OK with my meal. I thought it came with the meal and said yes. Only to find out my meal was upcharged. The did give me a new order with no onions and the bun was fresh, not soggy. But I did not get a good feeling from the folks behind the counter. No one ever offered to refund the up charge. It made me feel like this was just how they do business. I think some extra training in customer service is warranted.
  • JC
    John Cavaness
    Oct 22, 2025
    5.0
    Ice cream can't go wrong
  • JH
    Joe Hall
    Oct 7, 2025
    5.0
    This is a wonderful dairy Queen. They have excellent people that work there. Very caring, very giving, very pleasant and very respectful I was in need of a large chocolate with chocolate ice cream made malt and they made it beautifully. It was absolutely wonderful. It is my go-to treat when I need to reward myself and God lets me do that once in awhile lol. Not too often because he is taking the weight off of me. Not trying to put it back on LOL. Everything in moderation he says and I love dairy Queen who doesn't. It's a wonderful place to go and get a nice treat and it's a great way to reward yourself and this store is at the top of my list of places to go to reward myself. I will continue to come to this store because they have wonderful beautiful people that work there and I enjoy it. It immensely. Thank you, dairy Queen for hiring such wonderful people to work in your stores. Sincerely, Joseph Hall

Frequently Asked Questions About Dairy Queen

What are the regular opening hours for Dairy Queen in Round Rock?

Dairy Queen is open daily from 10:00 AM to 11:00 PM, Monday through Sunday.

What are the delivery hours at this Dairy Queen location?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 10:30 PM, and Friday and Saturday from 10:00 AM to 11:30 PM.