Customers reported mixed experiences with service, ranging from friendly and accommodating staff to rude and unprofessional behavior from some employees.
Food Consistency
There were several complaints about incorrect orders and food quality, including soggy buns and incorrect toppings, but some customers praised the freshness and taste of certain items.
Cleanliness
Many reviews highlighted the cleanliness of the restaurant and the friendly atmosphere, contributing positively to the overall dining experience.
Pricing Issues
Several customers expressed concerns about high prices and unexpected charges, leading to dissatisfaction with perceived value.
AR
Aldo Rodriguez
Jan 5, 2026
5.0
This is the best Dairy Queen I’ve been to. Fresh made and delicious. Great service too!
JM
Just Me
Dec 29, 2025
5.0
One of my favorite childhood treats with a butter Scotch Dilly bar! I've traveled many many states over the years stopped at many DQs and nobody seems to serve those anymore I walked into the Mayfield dairy Queen and low and behold boom!! Butterscotch Dilly bar I got. I felt like I won a mini lottery. And the staff was so polite! Good job guys 😁
RM
Robert Mccoy
Nov 18, 2025
5.0
Did great brought food out and it was good very consistent to what I’m used to at home e
OR
Olivia Ross
Nov 9, 2025
1.0
After being rushed at the drive thru speaker with a rude attitude from the manager on the other end. We paid and immediately were asked to go park in the curbside. Then they came out repeated our order then gave us someone else’s order. When I went in they apologized and then immediately took the food i was given to me immediately to another customer. Then was told i was supposed to park in spot #2, yet at the window i was told spot #1. I had to wait inside for my order to be ready and I checked and it seemed to be good. Except neither of my burgers were made how they were ordered and they did not reflect the recipe. Very Disappointed with service as well as the way the manager was sitting down ordering around her workers with disrespect as I was waiting for my order. Especially for my Order when it was not busy at all at 12pm on a Sunday.
KT
Kendra T
Oct 27, 2025
2.0
Twice last week we got orders with soggy buns. We specifically requested no onions and got onions. The one that I was most frustrated with was them asking me if a medium drink was OK with my meal. I thought it came with the meal and said yes. Only to find out my meal was upcharged.
The did give me a new order with no onions and the bun was fresh, not soggy. But I did not get a good feeling from the folks behind the counter. No one ever offered to refund the up charge. It made me feel like this was just how they do business. I think some extra training in customer service is warranted.
What are the regular opening hours for Dairy Queen in Round Rock?
Dairy Queen is open daily from 10:00 AM to 11:00 PM, Monday through Sunday.
What are the delivery hours at this Dairy Queen location?
Delivery is available Monday through Thursday and Sunday from 10:00 AM to 10:30 PM, and Friday and Saturday from 10:00 AM to 11:30 PM.
What time does the drive-through close on Saturdays and Sundays?
On Saturdays and Sundays, the drive-through is open from 10:00 AM until midnight.
Can I order food online for pickup at Dairy Queen?
Yes, you can place pickup orders online via Dairy Queen's official ordering page.
Where is this Dairy Queen located?
It is located at 16550 N Rm 620, Round Rock, TX 78681, United States.
What type of food does Dairy Queen serve at this location?
This Dairy Queen is a fast food restaurant and ice cream shop offering a variety of burgers, snacks, and ice cream treats.
Are there other food options nearby Dairy Queen?
Yes, nearby you can find Mayfield DQ (burger restaurant), Pizza Hut (pizza restaurant), Rice2Go (Chinese and Vietnamese cuisine), Wing Street (barbecue), and Santiago's Tex-Mex & Cantina (Mexican cuisine).
What nearby places can help with postal and health-related needs?
Nearby you can find the US Post Office for mailing services, and several healthcare facilities including Family First Healthcare, Baylor Scott & White Clinic - Round Rock West, and Brushy Creek Hospital.
Are there any beauty and personal care services near Dairy Queen?
Yes, nearby beauty services include Supercuts hair salon, Aries Nails, and Sassy Nails for nails and hair removal.
Is there a fitness center close to Dairy Queen?
LA Fitness gym is located near Dairy Queen, providing options for exercise and active lifestyle activities.