Customer service experiences varied widely, with many reports of rude or inattentive staff, while some customers praised friendly and helpful employees.
Food Quality
Food quality was inconsistent, with complaints about undercooked items, incorrect orders, and high prices, but some customers enjoyed the ice cream and specific menu items.
Cleanliness
Several reviews mentioned unsanitary conditions and a dirty environment, impacting the overall dining experience.
Order Accuracy
Many customers reported issues with order accuracy, including wrong sizes and missing items, leading to frustration.
Pricing Concerns
Numerous customers expressed dissatisfaction with high prices relative to the quality and portion sizes of the food.
AL
Ann LeBlanc
Dec 7, 2025
2.0
My experience at this location was disappointing. Ordering took several minutes, and although the staff repeated my order correctly, things went downhill at the pickup window. The employee’s tone felt condescending when I misunderstood a question about my cone. After I paid, she shut the window.
Inside, I saw one worker making my cone with her bare hand, and another worker preparing our Blizzard while switching between touching the screen and the ice cream without changing gloves. Neither seemed ideal from a food-safety standpoint.
The double-dip cone I received was cracked, and when I asked for a replacement, I was told “it’s supposed to be like that” and that remaking it wouldn’t help. While I tried to juggle the cone and two Blizzards, I heard the employee sigh loudly. She kept shutting the window before I could ask questions, and I had to wait for her to reopen it just to find out which Blizzard was which.
When I got home, I realized I had been charged for mediums instead of the smalls I ordered. This is my second bad experience at this location, and I’m not impressed.
AT
Alissa Tyler
Nov 12, 2025
5.0
We stopped by Dairy Queen tonight and had such a great experience. The worker who helped us was so polite, friendly, and did an amazing job with our order. He listened carefully to everything we asked for, and the ice cream came out perfect. It was such a nice experience and deserves to be recognized!
LG
Lance Glover
Nov 8, 2025
1.0
Worst Dairy Queen experience of my life. When my wife tried to order a BLT they thought she meant hunger buster and was told by an employee “we don’t have those here only at the Mayfield Dairy Queen’s.” Multiple mistakes on the order such as wrong drinks and modifications that were requested were not made. And to top it off I ordered 3 grilled cheese kids meals and not a single one had the cheese melted. It was like the cook took 2 pieces of bread and just put a piece of cold cheese on them. The Mayfield owned Dairy Queen’s are far superior to this one and they have a location less than 10 minutes from this dairy queen. You will be much better off just going there. I will never be returning to this location as this is not the first time an issue like this has happened.
TR
Travis Roberts
Oct 16, 2025
1.0
Just bought a MEDIUM sized caramel toffee cookie blizzard added cheesecake.....price just over $9.00. A MEDIUM absolutely insane...NEVER AGAIN! The audacity to charge this much wild....so much for nostalgia 😪
Not to mention not even full!
CB
Cole Beh
Sep 20, 2025
3.0
Good place to go too, not fantastic. They forgot my blizzard but fixed it quickly. Parking lot and inside of store is nice enough, wished it looked more inviting. Pretty good 7 dollar deal. Fries were better than expected.
What are the operating hours of Dairy Queen at 309 W Palm Valley Blvd, Round Rock?
Dairy Queen is open daily from 10:00 AM, closing at 11:00 PM Sunday through Thursday, and open until midnight on Fridays and Saturdays.
Does this Dairy Queen location offer takeout and delivery services?
Yes, Dairy Queen offers both takeout and delivery services at this location.
Is there a drive-through service available at this Dairy Queen?
Yes, this Dairy Queen has a drive-through for convenient service.
Can I pay using mobile NFC payments at Dairy Queen?
Yes, mobile NFC payments are accepted at this Dairy Queen location.
Does Dairy Queen have wheelchair accessible features?
Yes, the location has wheelchair accessible entrances, parking, and seating to accommodate all customers.
Are children welcome, and is there a children's menu available?
Yes, Dairy Queen welcomes children and offers a children's menu.
Does this Dairy Queen serve coffee and desserts?
Yes, coffee and a variety of desserts are available at this Dairy Queen.
What nearby ice cream shops can I visit around Dairy Queen?
Nearby, you can visit Baskin-Robbins and Best Scoops, which are also great places for ice cream treats.
Which nearby restaurants can I explore after visiting Dairy Queen?
You might want to check out Pacific Star Oyster Bar for seafood, Casa More for Mexican cuisine, or Short Stop for burgers, all located close to Dairy Queen.
Are there any convenient services near Dairy Queen for customers running errands?
Yes, Chevron gas station, The UPS Store for packing and shipping, and RockItCoin Bitcoin ATM are nearby, making it easy to handle multiple errands along with your Dairy Queen visit.