Chipotle Mexican Grill

3.5
363 reviews

About

Mexican Restaurant
Chipotle Smyers is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
17100 N Rm 620 Rd, Round Rock, TX
78681, United States

Hours

Reviews

3.5
363 reviews
5 stars
169
4 stars
50
3 stars
31
2 stars
18
1 star
95

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, burnt chicken, and missing ingredients.

Service Issues

Many reviews highlighted poor customer service, including rude staff interactions, incorrect orders, and long wait times.

Cleanliness

Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and food prep areas.

Portion Sizes

Several customers expressed dissatisfaction with small portion sizes and inconsistent serving practices.

Management Concerns

Feedback indicated a lack of effective management, with reports of understaffing and poor communication regarding menu items.
  • SC
    Sam C
    Dec 31, 2025
    1.0
    Really? C'mon guys. This is sad and I know it's intentional. Do not order from this location online. The employees will sabotage your meal. Who knows what else they are doing with your food because they are angry that you were hungry.
  • RP
    Raj Patel
    Dec 7, 2025
    5.0
    Love going to this location. They are fast and no waiting. Chipotle is my lifeeeee.
  • VG
    Vanessa Leon Galavis
    Dec 4, 2025
    1.0
    This location is no good. They didn’t have lettuce and 80% of my carnitas was skin and scraps.
  • SA
    stuart aceituno
    Oct 31, 2025
    4.0
    They serve 10 grains of rice, other then is was great.
  • JM
    Jay M
    Oct 8, 2025
    1.0
    Extra chicken you get only half a scoop and the chicken has all soft bone not removed . Whatever the new Red chimichurri is just oil. They need to put this picture on the menu so people won’t waste their $.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill serve?

Chipotle Mexican Grill serves customizable Mexican fast-casual food, including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced and wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at Smyers in Round Rock, TX?

Chipotle is open every day from 10:45 AM to 11:00 PM.